Not posted for a while. Hope everyone is keeping well.
We are slow, and yes I have doubted my/our (all operators trained the same way) technique over the years.
I have found though, that, customers like slow and steady, a real good value for money job. It seems to be a winning formula for us. A one operator van will clean around 15 to 20 average size 3 bed houses a day, (quite compact and a few conservatories)
Hope this helps.
If they're in and it's an overpriced job I slow down. If they're out I splash and dash 😂
Had that the other day, new customer, standard 4 bed house, nice and easy, not many windows. Right on a road with several others I clean. Perfect job really.
Quoted £25 for a first clean and said might drop it to £18 for a monthly clean.
Cleaned it in 10 mins, she said ‘I expected you to take longer to be honest’
I always say (in a respectful way) you’re not paying for my time, you’re paying for clean windows.
Anyway, she’s decided to not have the regular clean 
To the OP, i work on a monthly round, so the windows are never that dirty, you only need a few scrubs then a rinse. I also use high flow. I think it’s a personality thing, if you’re a very cautious, careful person, you’ll take longer to clean a window than someone who’s more confident in the technique and speed.
personally i think that was a rude thing to say to a new customer who doesnt know you,i wouldnt say it,i also would of took longer on a first clean if they were in......
i cant get my head round you saying "i might drop your price down to £18 on a monthly clean" either......its flippant and not very sure....i would be matter of fact and say "its £xxx for a regular clean"....
first impressions count......IMO your attitude to this customer on this occasion was wrong....
Daz read the post properly, you have a habit of this, not reading things clearly, as I said (in a respectful way) which means, in a respectful way!
It wasn’t said rudely. It is a true fact, I’m there to clean windows, not spend as much time as I can.
I say it like this ‘yes it’s one of those jobs that’s very quick, but I always say to customers, it’s the end result that matters, not the time taken’. — that’s what I mean by a respectful way Daz.
As for the £18, she asked what a regular clean would be before I left, I said ‘I might be able to drop it to £18 if you take up a monthly clean, just let me know’ In other words, I’ll do you a a favour and knock off £7. Sometimes you have to be there to hear the conversation. To understand the context. I could have said £18 flat. But it was a way of letting her know there is some movement on a regular clean that we can discuss. I didn’t particularly want her business to be honest. Though it would be a decent clean at £18 odd.
She never let me know, which I expected as she was very annoyed at how efficient the WFP system is. Some people don’t like to part with money unless the person providing the service is sweating and working hard. She’s one of them.
