[EnglishDave]

Hi, all

I tend to just sit on the sidelines and read from time to time, so my first post for many moons in this incarnation

I have just had a cull and let loose about a dozen customer's for varying reasons ranging from bad parking, access, payments and to just plain old 'just don't like doing them any more' (more and more these days the latter).

My question is despite wanting to get rid do you find you get 'cull'regrets ? because at the end of the day its all about money and shouldn't be about 'feelings' or do you form odd attachments to customers or simply see them as cows needing to be milked periodically?

Been in  this game long enough to know more will come to replace but over the years I still from time to time look at ex customer houses and think I used to do that.  I do wonder how many customers have now become ex over the years?

ED

[NWH]

If still had what I’d lost and dumped it would be more than I have now.

[robbo333]

Hi, all

I tend to just sit on the sidelines and read from time to time, so my first post for many moons in this incarnation

I have just had a cull and let loose about a dozen customer's for varying reasons ranging from bad parking, access, payments and to just plain old 'just don't like doing them any more' (more and more these days the latter).

My question is despite wanting to get rid do you find you get 'cull'regrets ? because at the end of the day its all about money and shouldn't be about 'feelings' or do you form odd attachments to customers or simply see them as cows needing to be milked periodically?

Been in  this game long enough to know more will come to replace but over the years I still from time to time look at ex customer houses and think I used to do that.  I do wonder how many customers have now become ex over the years?

ED

There's an oxymoron if ever I heard one!

[dazmond]

i dropped 2 jobs  last week....one i have to make it the first job of the day as gate always locked and texting the night before has no effect(she normally has her phone switched off)they are old and the windows are always like a first clean,awkward too.....the only reason ive kept it on is i clean their daughters house as well but shes become very unreliable for payment so i dumped her too......

it feels liberating dropping jobs you dont like doing and leaves time/space for better jobs which always materialise within a few weeks.......

like nigel says....i have more jobs on my "suspended" list than active jobs i actually clean.....

[jonny thompson]

Drop the rubbish every 12 months

[markymark]

I can't say I ever have "cull regrets". Perhaps it's more a wistful looking back at where you were when you took the customer on, a kind of nostalgia almost. But once the customer has triggered the trapdoor for whatever reason, there's no regrets, just a block and delete on the phone and a knowledge I've ditched them for a very definite reason and I'll never take them back on.
This month that includes the lazy so-and-so who was happy to watch me get over the locked gate with two ladders whilst she watched morning tv and was a repeat late payer; the older bloke who insisted on his being in for each clean and wasn't happy that my price for cleaning his glass conservatory roof wasn't a fiver, and then insisted on inspecting my work whilst I waited for payment; the buffoon who still has his Xmas tree behind his locked gate and asked me not to clean the windows as rain was forecast and that would probably clean the glass just as well as I would.
Good riddance one and all, no regrets, no tears goodbye 

[dazmond]

I can't say I ever have "cull regrets". Perhaps it's more a wistful looking back at where you were when you took the customer on, a kind of nostalgia almost. But once the customer has triggered the trapdoor for whatever reason, there's no regrets, just a block and delete on the phone and a knowledge I've ditched them for a very definite reason and I'll never take them back on.
This month that includes the lazy so-and-so who was happy to watch me get over the locked gate with two ladders whilst she watched morning tv and was a repeat late payer; the older bloke who insisted on his being in for each clean and wasn't happy that my price for cleaning his glass conservatory roof wasn't a fiver, and then insisted on inspecting my work whilst I waited for payment; the buffoon who still has his Xmas tree behind his locked gate and asked me not to clean the windows as rain was forecast and that would probably clean the glass just as well as I would.
Good riddance one and all, no regrets, no tears goodbye 

we all look back with rose tinted glasses......its one of the things about nostalgia(even if things werent great in my life at the time!).........

[markymark]

That's the problem, nostalgia isn't what it used to be....

[swanson]

Ive dumped loads this week
Ive been meaning to do it for ages
FEELS GOOD

[wayne 77]

Best way to avoid Dropping customers is don't lift them up   

[dd]

Ive dumped loads this week
Ive been meaning to do it for ages
FEELS GOOD

Perhaps you just need a good quality laxative.

[Ralphie]

As a newbie I'm only concerned with taking on at the moment.

out of interest how do you drop your customers?

Do you tell them face to face, text or just don't bother turning up?

[Jamo]

I’ve been meaning to switch to GoCardless for ages, and decided now is the time. So it’s sign up or bye bye. As it happens the out come has been okay

[swanson]

Cash is king

[NWH]

If you feel you need to drop a customer I don’t think they’ll notice tbh especially if it’s for late payments etc,they’ll know why.

[Stoots]

591 current customers.

2264  customers  total ive had over the years, so over 1500 gone for whatever reason...

Think ive been through quite a few messers 

[tlwcs]

591 current customers.

2264  customers  total ive had over the years, so over 1500 gone for whatever reason...

Think ive been through quite a few messers 

Very similar to me, canvass, clean, cull. The basics are easily forgotten

[dazmond]

591 current customers.

2264  customers  total ive had over the years, so over 1500 gone for whatever reason...

Think ive been through quite a few messers 

ruddy hell adam...how do you manage to clean 591 customers on your own?are most of them 8 weekly jobs?

[dazmond]

ive currently got 345 jobs,quite a few are 6 and 8 weekly,most are 4 weekly.....its more than enough for me working short days on my own....

[Owenhargreavesmidf]

Dropped 2 today due to taking time to pay