And if you had watch the video right through.
We said to run cold water through the hose when it is straighten.
Then it is reeled on straight will reel off straight.
If you reel it on while still hot or warm then you might have the same problem.
All you need to do is try it.
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I've done this with most of my new PU pole hoses over the years. It helps tremendously with brand new hose but doesn't really help if you're putting a twist in you hose whilst working. You need to work out how you are putting the twist into the hose and then work out how to manage the hose whilst you work to keep it as twist free as possible. Once you have done that you've won the battle.
You might still however, have the occasional mishap such as the
'helpful' customer who picks up all your hose and throws it out the gate after you in a big heap.
. This has happened to me a few times.