I'm having customers that are cleaned 6 weekly asking me to leave it for a couple of weeks as they are still clean !
Anyone else getting this ?
Not at 6 weeks. The rain has kept some windows 'clean' but not all. If you start going back in 2 weeks time for example then you mess your 6 weekly schedule up.
They are within their rights to tell you to leave it now unless you have a stipulated agreement with them for a cleaning schedule, but you are in your rights to tell them the next clean is in a further 6 weeks and as the windows will be dirty they will cost you an extra xxxx (say 50%).
They could either agree to the extra and clean in 6 weeks, clean today as usual, they could cancel your service or you cancel your service to them. (It has cost you financially to be turned away at the door. Each job costs you to arrive at their door before you start work. When they turn you away they have robbed you of the time that you could have started another job and been paid for it.)
As far as I'm concerned this is the beginning of the tail trying to wag the dog. Skipping a clean because the windows are still clean isn't a valid excuse to cancel imho. If they have a valid reason to postpone the job then I will accept that, but this excuse would flash up red flags and I would prepare to lose the job at that moment.
As an old customer who has passed away once told me. "Young man, (she lied because I'm not young,) I'm paying you to keep my windows clean, not clean them when they are dirty."
Exactly the reason I changed to 8 weekly, customers are always happy to see me as windows are dirty.
I can see the reasoning behind this if you change your whole round to 8 weeks with a price increase. But 16 weeks is just too big a gap, especially for us on the coast.
I think you’ll find it’s leave it longer we don’t want to spend on the windows again yet.
True, but if the stall has been set out at 6 weeks and that's the schedule then the o/p can't afford to let the customer chop and change his mind at will as its affecting his earning potential. If the customer wants a preferential cleaning service then the o/p could arrange by appointment but that's an expensive service.