Grippa refused to take the membrane back on the grounds that, "because I used the membrane it constitutes acceptance of order".
Instead they asked for details of my system setup so I can better optimize things. Well there's nothing to optimize, I use a 21 inch pre filter (bought recentlyfrom them), Clarke cbm240e booster pump, 2 × 4021 membranes all plumbed up with John guest fittings. Everything worked perfectly until they sent me the wrong membrane.
Won't be ordering from them again, they've been crap from start to finish to be honest.