About 8 months ago a customer who I had for about a year said to me, "we would like to cancel our services with you as we have had a quote for £4 less than you, unless of course you can price match"
To which I replied "sorry but no can do I refuse to get into a price war"
My price was £16 and her new cleaner was now going to charge her £12.
Anyway, last week as I was doing next door she approaches me and ask me if I could take her back on. I asked her what happened to her new cleaners and she explained that twice they had put a bill in her door but they did not clean her windows.
She described them as "Cheating, dishonest scum"
I took her back on and also explained to her that my prices have now gone up by £2 and it will now cost £18 to which she gladly accepted, no doubt in time she will swap again to another cheaper quote or perhaps she may have learnt her lesson and stick with a cleaner who is more trustworthy.
