[Jay Le Huray]

over the last few years we have seen a lot of threads about customers that have not paid, it seems to me that a lot of guys on here get very stressed about it.

I like most of you have had in the past a few non payers  and suffice to say they are no longer on my books.

I have also adopted a different feeling about this when it happens, say for example I have a £14 job that has not paid despite several attempts to collect it, the first thing I do is remove them from the round and rather than waste my energy and time getting stressed about it I look back and think ............... I haven't lost £14 but I have lost 10 minutes of my time

by using this thought I don't think about the lost money but the lost time instead, and hey ........ I can live with the fact that 10 mins of my time on this earth was wasted.

so the next time you have a bad payer try it , it works for me .

[Slash]

You've still lost £14 and 10 mins whatever way you look at it.

[Jay Le Huray]

You've still lost £14 and 10 mins whatever way you look at it.

sorry but no I have not lost £14 because I never received it in the first place it's not as if I dropped my wallet and lost it

but yes I have lost/wasted 10 mins though

[Slash]

Are you a charity.
Each to their own.

[Jay Le Huray]

Are you a charity.
Each to their own.

no I'm not but I am a realist who tries to live a stress free life

[Jay Le Huray]

so tell me Slash are one of the guys I was referring to, ref getting stressed about no payers and letting it control and ruin you r well being, if that's the case then perhaps you need a chill pill, Jesus £14 is not the end of the world

[Slash]

Good for you,happy Cristmas

[Jay Le Huray]

Good for you,happy Cristmas

well that ended that debate lol, happy Christmas to you too

[Suffolkcleaners]

I think it depends on your makeup as everyone is different. For some people it’s the principal of not getting paid. Me personally I actually get pretty p..... off if I don’t get the money. However I’m really reasonable if the customer communicates. One time a customer owed me £50 (5 cleans-yes a lot to owe and I wouldn’t let it roll to 5 cleans now) and she was really apologetic and paid £15 and said could she pay the rest over the next few pay days. I was fine with that as at least she communicated with me and was honest. I very rarely get Non payers these days as that example was a few years ago but what irritates me is non payers who just blatantly don’t pay or actually don’t give a monkeys.

However I wish I was a bit more relaxed about that sort of thing but my personality type is I would just get annoyed Lol.

[simon w]

I normally use a bit of phycological intimidation on their door step at 9pm on a Sunday night. It's never failed to work yet and needless to say we never do any work for them again. The way I look at it is I'm not doing it for me I'm doing it for any future window cleaners that may  do work for them so the customer will think twice about any funny games when payment is due.

[Suffolkcleaners]

Blinking heck Simon. I wouldn’t get you cleaning my windows in fear of seeing a shadow at my kitchen window on a Sunday night 😂

[Suffolkcleaners]

In my 20’s I was a lot more highly strung. Once a customer owed 3 x £7.50 cleans and I pulled up to collect (as collected in those days)and almost lumped him as he just made every excuse going. I did the next day (back in my traditional days) go Back and applicated all the windows with fairy as I was so annoyed  Lol.

I’m a lot calmer these days at 41 and just wouldn’t knee jerk like that now.

[dazmond]

I've only had to write off £55 all year!and that's because of customers dying owing me money.....👍

[james peters]

It very rarely happens to me, as when someone starts to develop the habit of paying late , I replace them.
I will take them back , but I will tell them they need to pay promptly. IT USUALLY WORKS...

as for the ones that dont pay even after a reminder, I am happy for them to not pay as this means I no longer need to deal with them , and I can move foreward and replace them.

I am not one for hanging onto customers that need constant reminders ...
years ago, when I had a young family it used to realy annoy me as I needed every penny.

these days I just focus my energy on replacing them with better customers.

[KS Cleaning]

If it’s a stand alone job I dump them without hesitation. However when it comes to compact work I am guilty of relaxing the rules a bit.

[james peters]

If it’s a stand alone job I dump them without hesitation. However when it comes to compact work I am guilty of relaxing the rules a bit.

I get that , I make my own rules at my own descretion.... based purely on how I stand to benefit....
at the end of the day its about providing a service , so that I can make as much as possible for the benefit of ME and MY FAMILY.

[Amazin]

use gocardless before remove them

[Splash & dash]

Good for you,happy Cristmas

well that ended that debate lol, happy Christmas to you too

Lol you arnt stressed about loosing  £14 from a non payers  but you are stressed up to the eye balls by the comments on hear 😂😂😂😂😂

[simon w]

Good for you,happy Cristmas

well that ended that debate lol, happy Christmas to you too

Lol you arnt stressed about loosing  £14 from a non payers  but you are stressed up to the eye balls by the comments on hear 😂😂😂😂😂

I think he was being sarcastic in a funny way Slash 

[Stoots]

Ive got about 30 debt letters to send out to non payers, i do this ever year around this time.

Amounts to about £400 of non payers this year