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Depends, if they are a twat, let them have it.I had a customer i just decided to dump without telling her why. But then she kept messaging me asking when i was coming back and then when i didnt reply she threw the teddy out and started posting made up rubbish on my facebook page.So in the end i just gave her the truth
Just had a new 1 done it twice had to send texts to remind them to pay £70 for each clean 4-5 times on both occasions,next time i see her I’ll sort it or I won’t bother joining her in again I have very few like that nowadays and I won’t tolerate it anymore you don’t fill up with fuel and say I’ll pay when I feel like it.