[James Styles]

I got an annoying customer who is arrogant & he said when I left there were streaks on kitchen window but he didn’t tell me until I came back two months later.  I asked him when there about it & he said it was a water streak... I said it’s water fed pole, they are meant to be wet but he said it was a streak & wiped it 
Anyway he’s always moody & picks at tiniest things, I’m thinking of binning him off or giving one more chance, but if he moans again I’m just gonna dump. I message day before, so if he replies about streaks or any crap do I just ignore & not turn up or should I message saying to find someone else, how do you guys usually do it?
What if you don’t turn up & they try contact you?
Ones in past I’ve just not gone back but this guy I think would maybe try contact, he is also the type to slag me off online if I dumped him, awkward one, I don’t like the guy

[robbo333]

If you want to bin him off nicely then this is what I do.

But if there were, genuinely,  streaks on his windows then you should deal with this as a real complaint. Even if he didn't tell you until the next clean. Treat it properly and don't lower yourself to his level of arrogance.

To bin him off nicely I use this...
'Hi John, I have some personal issues, which means I have to cut down on my workload. Unfortunately I won't be able to clean your windows anymore. Thank you for your previous custom and best wishes for the future. Regards...'

Or if they are real twats, just don't turn up next time.

[James Styles]

Cheers robbo that’s a good one, one other idea I had is messaging a few weeks before due saying something like “Hi, I am messaging to inform that I am raising my prices with all customers, your windows will now be £20, please reply to let us know you agree to the new price if you want to stay on the round, many thanks”.
What do you guys think?

[robbo333]

Cheers robbo that’s a good one, one other idea I had is messaging a few weeks before due saying something like “Hi, I am messaging to inform that I am raising my prices with all customers, your windows will now be £20, please reply to let us know you agree to the new price if you want to stay on the round, many thanks”.
What do you guys think?

I wouldn't bother. If they are bad customers, I wouldn't want them at any price.
Spend your time getting new customers. Now is a surprisingly good time to get some leaflets out.

[KS Cleaning]

I think you should tell him if he has any problems with the quality of your work to let you know within 24 hours of the clean. This way you can go and check and if you think his complaint isn’t warranted you can then decide if you want to get rid.

[Richard iSparkle]

I got an annoying customer who is arrogant & he said when I left there were streaks on kitchen window but he didn’t tell me until I came back two months later.  I asked him when there about it & he said it was a water streak... I said it’s water fed pole, they are meant to be wet but he said it was a streak & wiped it 
Anyway he’s always moody & picks at tiniest things, I’m thinking of binning him off or giving one more chance, but if he moans again I’m just gonna dump. I message day before, so if he replies about streaks or any crap do I just ignore & not turn up or should I message saying to find someone else, how do you guys usually do it?
What if you don’t turn up & they try contact you?
Ones in past I’ve just not gone back but this guy I think would maybe try contact, he is also the type to slag me off online if I dumped him, awkward one, I don’t like the guy

if i was doing the cleaning myself, and there was a customer who i dreaded going to because of complaints or moans, or just rudeness...   i would dump them

its not worth the unhappiness it causes you. i'm sure you can live without his £15 a month or whatever it is.. and if you are on a downer because of him you won't want to work as much, won't be as cheerful with your other customers...  its just not worth it

the great thing about working for yourself is you can decide what you do and what you don't do.

 if he presses your buttons then one way or another, and as kindly as possible, dump him and move on

i ditched a £50 a month client a few months back, and refunded him about £450 (i think it was) because he was a nightmare. really passive aggressive, really controlling, nothing was good enough.  i just dreaded having to deal with him and he'd only deal with me (and when i called him he would not talk because he was always busy), just being a d*ck..

felt really great to ditch him

my line is usually something along the lines of... i understand that you have had some complaints and there are some things you are unhappy with, we do not feel that we can offer you the service you are looking for so as a result we have removed you from our round....

 i have even recommended other services if its something specific (like jet washing) and there's someone who's a specialist

[Smudger]

As KS has said,

its really easy to take things personally if there is an error - ive had several customers over the years not say anything until the following clean, I always tell them to ring that or the next day - I always go back and nearly every time its not the cleaning - it can be blown unit, or more often than not dirty insides 

Darran

[James Styles]

Cheers robbo that’s a good one, one other idea I had is messaging a few weeks before due saying something like “Hi, I am messaging to inform that I am raising my prices with all customers, your windows will now be £20, please reply to let us know you agree to the new price if you want to stay on the round, many thanks”.
What do you guys think?

I wouldn't bother. If they are bad customers, I wouldn't want them at any price.
Spend your time getting new customers. Now is a surprisingly good time to get some leaflets out.

I agree mate but I don’t think he will agree to price rise, I’ll be putting it up by £5, I don’t think he’ll buy the message me saying I’ve got to cut my workload as he knows I’m still building. With him complaining about streaks etc I feel he won’t agree to price rise tbh. If he did agree & then complains again I’ll just not go back.  He expects absolute perfection with everything, inspecting all windows.

[James Styles]

I got an annoying customer who is arrogant & he said when I left there were streaks on kitchen window but he didn’t tell me until I came back two months later.  I asked him when there about it & he said it was a water streak... I said it’s water fed pole, they are meant to be wet but he said it was a streak & wiped it 
Anyway he’s always moody & picks at tiniest things, I’m thinking of binning him off or giving one more chance, but if he moans again I’m just gonna dump. I message day before, so if he replies about streaks or any crap do I just ignore & not turn up or should I message saying to find someone else, how do you guys usually do it?
What if you don’t turn up & they try contact you?
Ones in past I’ve just not gone back but this guy I think would maybe try contact, he is also the type to slag me off online if I dumped him, awkward one, I don’t like the guy

if i was doing the cleaning myself, and there was a customer who i dreaded going to because of complaints or moans, or just rudeness...   i would dump them

its not worth the unhappiness it causes you. i'm sure you can live with his £15 a month or whatever it is.. and if you are on a downer because of him you won't want to work as much, won't be as cheerful with your other customers...  its just not worth it

the great thing about working for yourself is you can decide what you do and what you don't do.

 if he presses your buttons then one way or another, and as kindly as possible, dump him and move on

You are right mate, that’s what I’m looking to do dump him as kindly as possible, he’s the type to slander online & try cause problems, not a nice guy.

[James Styles]

As KS has said,

its really easy to take things personally if there is an error - ive had several customers over the years not say anything until the following clean, I always tell them to ring that or the next day - I always go back and nearly every time its not the cleaning - it can be blown unit, or more often than not dirty insides 

Darran

It’s the way he does it though, very rude & arrogant, also it didn’t make sense what he said, he said as soon as I left there was water run.... the windows would still be wet of course, I just done them lol! I rinse hes windows thoroughly as I know he’s a fussy twat.
Either way if they was a dirty run from the frame when I left or something I just don’t like the guy tbh.

[Smudger]

As KS has said,

its really easy to take things personally if there is an error - ive had several customers over the years not say anything until the following clean, I always tell them to ring that or the next day - I always go back and nearly every time its not the cleaning - it can be blown unit, or more often than not dirty insides 

Darran

It’s the way he does it though, very rude & arrogant, also it didn’t make sense what he said, he said as soon as I left there was water run.... the windows would still be wet of course, I just done them lol! I rinse hes windows thoroughly as I know he’s a fussy twat.
Either way if they was a dirty run from the frame when I left or something I just don’t like the guy tbh.

Well when you have finished there shouldn't be a water run - water on the glass get, water running down when ringing - yes but after the no.

We all have customers who are PITA - some just need dealing with in a certain way, above all just don't Let it worry you, I think robby has it stop on, your ending the working relationship and nicely - even better if he knows your still building as you've done it sugary sweet and he knows you've dumped him - that will irritate him for a long time - just banging in a silly price rise gives him the control and the satisfaction of cancelling but not only that ammunition for him to say - that guy did a poor job, and his response to a complaint was to try and charge more...

its up to you how you handle customers but id do as robby suggested

Darran

[Shrek]

Sounds like your scared of him , don’t go back. Txt him exactly what Richard has said earlier and get on with your life. Iv got hundreds of jobs and Iv not got 1 customer  that makes me unhappy like what you are talking about. Sack him off , get rid , never go back. The weight that will be lifted off your shoulders will make you feel amazing !

[James Styles]

Sounds like your scared of him , don’t go back. Txt him exactly what Richard has said earlier and get on with your life. Iv got hundreds of jobs and Iv not got 1 customer  that makes me unhappy like what you are talking about. Sack him off , get rid , never go back. The weight that will be lifted off your shoulders will make you feel amazing !

You are right I am scared of him in a sense that he will try he’s hardest to bad mouth me (he has he’s own business and has thousands of people on Facebook from the surrounding areas) he will slander me on there which is making me concerned.
Will be good feeling to get rid of him, just looking for the best way to do it where he can’t try make me look bad.

[tlwcs]

Sounds like your scared of him , don’t go back. Txt him exactly what Richard has said earlier and get on with your life. Iv got hundreds of jobs and Iv not got 1 customer  that makes me unhappy like what you are talking about. Sack him off , get rid , never go back. The weight that will be lifted off your shoulders will make you feel amazing !

You are right I am scared of him in a sense that he will try he’s hardest to bad mouth me (he has he’s own business and has thousands of people on Facebook from the surrounding areas) he will slander me on there which is making me concerned.
Will be good feeling to get rid of him, just looking for the best way to do it where he can’t try make me look bad.

He will make you out to be at fault and bad mouth you.
Don’t lie to him. Tell him his constant criticism brings you down and you no longer wish to service his account. Thank him for his business.
Do yourself and your mental health a favour.
Blooming Solihull idiots

[wayne 77]

If home just ask are you happy with the clean
If not post a note saying the same but will return within 24 hours to sort out any problems
That usually sorts  them out 
I have returned to point out the marks are inside,  and they say how much do i owe,  no problem  we all make mistakes     

[G Griffin]

Sounds like your scared of him , don’t go back. Txt him exactly what Richard has said earlier and get on with your life. Iv got hundreds of jobs and Iv not got 1 customer  that makes me unhappy like what you are talking about. Sack him off , get rid , never go back. The weight that will be lifted off your shoulders will make you feel amazing !

You are right I am scared of him in a sense that he will try he’s hardest to bad mouth me (he has he’s own business and has thousands of people on Facebook from the surrounding areas) he will slander me on there which is making me concerned.
Will be good feeling to get rid of him, just looking for the best way to do it where he can’t try make me look bad.

What makes you think he'll bother with that or that the thousands will listen to him or even care?
Just ask him, nicely, if he is happy with your service. If he is, you're doing something right and he's just throwing his weight around. Just smile and take his money.
If he's not happy, ask him would he like to get someone else to do his windows. He can't slag you off for that.
I find that asking those questions tends to bring them down a peg or two. He either has to admit that you're ok or that he's left doing the running around for a change.

[dazmond]

I think you should tell him if he has any problems with the quality of your work to let you know within 24 hours of the clean. This way you can go and check and if you think his complaint isn’t warranted you can then decide if you want to get rid.

This is what I would do also...I seem to have a knack of sorting the more challenging customers out and training them up to my way of working......
.

[Jonny Swirljet]

I just have no further contact with toxic people. I ignore emails, texts and phone calls, they no longer exist.

[james peters]

I just have no further contact with toxic people. I ignore emails, texts and phone calls, they no longer exist.

I agree with this ... I do the exact same
if I get a complaint, I will text them later in the day or early evening just to make sure they are happy.
if they fail to reply, I will then dump them ...
If they are unreasonable , I will dump them.
bad payers ..... dump them.

I believe in treating like for like .....I wont even contact an unreasonable person , and just ignore .
generaly they know if they have been a d**k....... and probably get a similar reaction off most people they deal with.

[jk999]

i once had a guy who was a clean freak had his facias and gutters done quite regularly and every time they were clean always tried to say they wasn't right but that was on the next clean i told him straight that i knew what he was upto that he was trying to get a free clean out of me so told him any problems to report it within 24 hours or dont bother saying anything,never said anything more after that