[Simon Trapani]

And get yourself some spares. Mop & bucket days are gone.

I've got spare controler like many spare things in garage..

So what’s your problem?

Send it back to Spring under warranty as they have offered & use your spare controller on the meantime.

Unfortunately these things happen in life. Just get back up.

[JJay]

And get yourself some spares. Mop & bucket days are gone.

I've got spare controler like many spare things in garage..

So what’s your problem?

Send it back to Spring under warranty as they have offered & use your spare controller on the meantime.

Unfortunately these things happen in life. Just get back up.

Looks like you missed the very first post but I will repeat again. Problem was bad contact or no contact with PF.
I'm glad that spring offered help and I will send it back as soon as install the spare one.  Anyway thanks for help, anyone who really want to help .

[Pete Thompson]

His contract is with Pure Freedom, not Spring.
It's nice that the fella from Spring is responding, but it is actually nothing to do with him.

If he sends it to Spring for repair, that will probably invalidate any warranty.  It's up to Pure Freedom to deal with their own suppliers.

[Spruce]

His contract is with Pure Freedom, not Spring.
It's nice that the fella from Spring is responding, but it is actually nothing to do with him.

If he sends it to Spring for repair, that will probably invalidate any warranty.  It's up to Pure Freedom to deal with their own suppliers.

I'm not sure why that would be the case. P/F aren't providing the warranty, Spring are.

Pure Freedom should by rights ask for the controller back and then they should send it back to the supplier for evaluation.
By dealing directly with Spring the O/P is sorting the problem out much quicker. (Purefreedom should have stated that process from the very beginning.)

The O/P can't expect PF or Spring for that matter to just replace the controller FOC because he says it has failed. If, for example, the O/P reversed polarity when connecting the battery up, then that failure is an operator error and not due to faulty components and/or labour during manufacture.

The supplier is in his rights to want to confirm what the fault was actually caused from. If the failure was caused by operator error then this wouldn't be classed as a warranty repair and the customer would be responsible for the repair cost.

Ian Sheppard recently confirmed that the major cause of controller failure was due to operator error;  reversed polarity being the main one.

Personally, if I had to take my leisure battery out of the van every couple of days to charge it, I would buy a new V16 controller.  I would have gone though numerous controllers as I would have connected the battery incorrectly quite often.
This is why I have everything permanent fitted and take the charger out to the van and plug it in - but I'm fortunate as my van is parked on the driveway.

   

[Simon Trapani]

And they were dealing with it. Ian has just offered to speed up the process by going direct.

Most of the time with these controllers though it turns out not to be the controller but bad connections or the battery. Which is probably another reason it’s a return to base warranty.

I’m out of this thread now though. You guys crack on.

[Simon Trapani]

Beat me to it by seconds Spruce!

[JJay]

I've got everything fixed in van and self charging relay. I never take out my battery or controler. Never touched the wires as had fitted everything by electrician that's why probably all been working fine till now. Still pumps works okay it's just controller  playing up. Why everyone has to assume that other fellow window cleaner is basically stupid and trying to blame manufacturer over his mistake? If that was my case with common mistake somone could diagnose that over the phone or emailed video. Firstly I've asked for some help and advice. Asked what's going on with controller. No one from PF could help me over phone. Then Paul from PF emailed me exlaping the process. Then Ian offered solution. I'm okay with the warranty process from Spring but like I mentioned should be firstly done by PF and that's was the main issue. End of story.

[Simon Trapani]

Just because something was fitted professionally some time back doesn't mean it cannot fail. Connections can corrode for example. Just swap your controller for your spare & you'll find your answer.

We were only trying to help. Nobody said you were stupid. But maybe you come across as having a bad attitude due to your poor grammar? Just a thought.

[JJay]

Oh Simon. Thanks for help. 

[Stoots]

You've had it a year just buy another one and send that one back, if they fix it free bonus.