[tom20001]

Ive a virtual landline a few years and during the covid lockdown I felt i had paused the service,  well thats what I requested. Ive been on to the provider who now wants a Reconnection fee of 30 quid to turn it back on.  I know its small money but on a point of principal surely its not the best customer service . What you think? Maybe its a bit of previous as they charged me twice during lockdown and I was refunded after complaining that I ahd paused my service. 

[Smudger]

So you paused the service ie... stopped using it?

Perhaps it's like a first clean they charge extra until your a regular 

Darran

[tom20001]

So you paused the service ie... stopped using it?

Perhaps it's like a first clean they charge extra until your a regular 

Darran

Well put Darran i skipped a couple of cleans ha ha 😂

[Richard iSparkle]

its like people who charge first clean price after you've missed some because its a deep clean

its business isn't it. you creating them extra work and so they need to charge you for that

i'd a bit disgruntled by it, but i'd just pay it and move on. its business

[Ascjim]

Why did you cancel it? What if someone wanted to contact you. I don't get it.

[tom20001]

Why did you cancel it? What if someone wanted to contact you. I don't get it.

I paused it as  in Ireland we were locked down and not allowed to work . Still a mobile number and email address on website

[CLEANCARE WC]

I use TAMAR £5 a month for an 0800 number and you get the first two hours of calls coming in free... If I'm on the phone for two hours a month talking to 'potentials' I will be more than happy to pay up!