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Clean Cloth

  • Posts: 150
What would you do
« on: July 06, 2020, 07:39:46 pm »
I am not asking for advice as I have made up my mind but thought it would be interesting to see what others would do in this situation.

I had been cleaning  2 detached bungalows 4 weekly for over a year. They praised me for always being there every 28 days in the morning.  1 of the bungalows has some leaded windows and she said I took more care than the previous window cleaners.

They were due to be cleaned on Monday March 30th and because of Covid19 I called all my customers 3 days before to let them know I am still coming on schedule and will be practising social distancing, as usual leave the payment under the plant pot or pay by bank transfer if you prefer.
She was surprised I was still coming. I said I had lost my commercial work but will carry on with the domestic as I do not need to come into contact with them.

Sunday the 29th March she called me to say the neighbour is going to jet wash their drive on the 30th so can I not clean their windows tomorrow, "I promise I will call you back" she said.

I have just had a missed call from her, so she has missed 4 cleans and 2 weeks.
I assume she is going to ask if I can clean her and  her neighbours windows.

What would you do?
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Ste b

  • Posts: 362
Re: What would you do
« Reply #1 on: July 06, 2020, 07:45:53 pm »
I would clean but with a first clean charge on top, I imagine the last 4 months have been quite scary for the older generation, she probably now feels more comfortable having someone on her property now that lockdown is all but over.
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The purpose of life is to have a life full of purpose

Smudger

  • Posts: 13438
Re: What would you do
« Reply #2 on: July 06, 2020, 08:00:19 pm »
Yes I would clean but at a bespoke price first time, somewhere between 2.5 to 4 times regular price - they would also get a % increase generally

Congrats on your decision - whatever you decided

Darran
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Never argue with an idiot, they will only bring you down to their level, and beat you with experience

NWH

  • Posts: 16952
Re: What would you do
« Reply #3 on: July 06, 2020, 08:20:43 pm »
Are you saying she has missed a few cleans due to COVID and you are now joining her back in,if she was old I’d give her the benefit of the doubt and join her back in.
Personally I wouldn’t charge her anymore on top if she was good before.
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NWH

  • Posts: 16952
Re: What would you do
« Reply #4 on: July 06, 2020, 08:21:24 pm »
If you are usually 4 weekly they won’t be that dirty.
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Shrek

  • Posts: 3931
Re: What would you do
« Reply #5 on: July 06, 2020, 08:23:40 pm »
Is it a £5 bungalow?
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deeege

  • Posts: 5008
Re: What would you do
« Reply #6 on: July 06, 2020, 08:28:38 pm »
Just add them back in and charge double first clean and don’t give it another thought. 
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"....and it's lend me ten pounds, I'll buy you a drink, and mother wake me early in the morning."

nathankaye

  • Posts: 5366
Re: What would you do
« Reply #7 on: July 06, 2020, 09:08:05 pm »
Mate, for one customer does it really matter in the grand scheme of things with all this covid 19 business.   
Fit her back in and either charge a slightly higher first clean price or just charge as normal knowing she will go back to whatever schedule she had before and all is good
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NWH

  • Posts: 16952
Re: What would you do
« Reply #8 on: July 06, 2020, 09:52:36 pm »
I wouldn’t charge her extra I’d be happy with a COVID coffee.
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Slacky

  • Posts: 8278
Re: What would you do
« Reply #9 on: July 06, 2020, 09:55:00 pm »
What sort of extra money are we talking here for a 'first clean' price? An extra couple of bob?

Just go and clean 'em, give over, they're old folk.
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Slacky

  • Posts: 8278
Re: What would you do
« Reply #10 on: July 06, 2020, 09:56:26 pm »
I did someone (a stranger) a favour today, turns out I've picked up a £300 job out of it. Ho hum.
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NWH

  • Posts: 16952
Re: What would you do
« Reply #11 on: July 06, 2020, 10:04:06 pm »
You haven’t cleaned it for about 3 months I do some 3 month cleans and they are fine just a few more cobwebs,if it was me I’d want no extra if it was genuine if I felt someone was taking the pee that would be different but it doesn’t sound like that.
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Smudger

  • Posts: 13438
Re: What would you do
« Reply #12 on: July 06, 2020, 10:21:13 pm »
ive read the post several times now...

where does it say they are "old'    -  can't be that bad if next door can pressure wash a drive...   jus saying

Darran
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Never argue with an idiot, they will only bring you down to their level, and beat you with experience

NWH

  • Posts: 16952
Re: What would you do
« Reply #13 on: July 06, 2020, 10:47:26 pm »
🤣🤣 they must be they live in a bungalow
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NWH

  • Posts: 16952
Re: What would you do
« Reply #14 on: July 06, 2020, 10:48:45 pm »
He wasn’t pressure washing that old boy he was running for the loo 🤣🤣
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Smudger

  • Posts: 13438
Re: What would you do
« Reply #15 on: July 06, 2020, 10:49:20 pm »
Quote from: NWH on July 06, 2020, 10:47:26 pm
🤣🤣 they must be they live in a bungalow

really ?  - if you say so Nigel  ;D

Darran
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Never argue with an idiot, they will only bring you down to their level, and beat you with experience

NWH

  • Posts: 16952
Re: What would you do
« Reply #16 on: July 06, 2020, 10:49:57 pm »
I’ve read this post several times and it doesn’t say anywhere that he filled his tank with pink balls 🤣🤣🤣🤣🤣🪑🪑
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NWH

  • Posts: 16952
Re: What would you do
« Reply #17 on: July 06, 2020, 10:51:58 pm »
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NWH

  • Posts: 16952
Re: What would you do
« Reply #18 on: July 06, 2020, 10:53:39 pm »
Why is it that when you get older your ears get bigger and so does your nose but you hear less and smell nothing 🤣🤣🙄
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lee_dewing

  • Posts: 3120
Re: What would you do
« Reply #19 on: July 06, 2020, 10:54:32 pm »
50 %  more, first clean.

Give them another chance, weird world we’re living in.

I had 4 customers take a powder for a few months.

Only 2% ish of my round thankfully.

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Pleasure in the job puts perfection in the work.     - Aristotle
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