[supernova77]

Hi All,

Pre Coronavirus we only messaged customers the day before if they have locked gates that they need to unlock...

Since day one of lockdown we have carried on working, but have sent all customers the following message the night before:

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Hi. Window cleaning is due tomorrow. Due to the current situation, we will not knock when we arrive as we usually do. We will also send an email invoice instead of leaving a yellow slip. The safety of our customers is important to us, so we hope these measures will ensure we can continue to provide our service during these unusual times. Many Thanks. Iconic Window Cleaning.
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At first we got replies from customers saying "yes please, I'm glad you're still able to work" etc.. etc..

We are still sending this message to everyone the day before... But all customers are now getting this message for the 2nd time since lockdown... No one replies anymore as they are all happy for us to continue.

I think that we should stop sending the message, and just go back to our pre Coronavirus locked gates messages only...

What is everyone else doing now?

Andy 

[dazmond]

80% of my customers are turn up and clean...no text whatsoever and no knock on the door...the ones that I do text I've sent my normal messages all through the lockdown.....the only exceptions have been the skipped jobs....

[Arnold Palmer]

Got one more week then we're back to the start. Won't be sending out messages after this week.

The messages were part of our emergency risk assessment measures that we felt we needed in order to return to work safely.

Following the behaviour of no10's top advisor it looks like we needn't have bothered.

[supernova77]

Got one more week then we're back to the start. Won't be sending out messages after this week.

The messages were part of our emergency risk assessment measures that we felt we needed in order to return to work safely.

Following the behaviour of no10's top advisor it looks like we needn't have bothered.

That's why we started messaging everyone - we felt it necessary so that we could carry on working safety.

[NWH]

I just turn up now I told them I’ve seen you now I will continue to call as usual from now on,still quiet a few I can’t do due to there being a lot of people on site etc but they’ll contact me as and when I can re start.

[wayne m]

I did for the first few days and customers reaction was no different so haven’t bothered since, just turn up and clean

[swanson]

I’ve always text the night before it just a habit now

[Shrek]

Iv messaged all customers the day before, even the ones I don’t usually txt and will continue to until end of May , just as common courtesy really . It’s not been business as usual this month and all customers have been great full for the notification.
Il then return to normal txts to the only required customers from the 1st June

[Mike Burd]

Mostly 8 weekly here and back to normal now. Slips through the door and only text those that need one.

[dazmond]

The few skipped jobs I had during the first few weeks of lockdown I have texted the day before to ask if they wanted me to carry on...all but one have resumed cleaning......👍

[AuRavelling79]

Stopped leaving my pre-notifying letters about  two weeks ago. When the rules were relaxed a bit. Just turn up and clean. 

[Arnold Palmer]

Stopped leaving my pre-notifying letters about  two weeks ago. When the rules were relaxed a bit. Just turn up and clean.

Your instincts must be better than mine.

[AuRavelling79]

Stopped leaving my pre-notifying letters about  two weeks ago. When the rules were relaxed a bit. Just turn up and clean.

Your instincts must be better than mine.

Well the four weekly stuff was repeating so they didn't need it and for the 8 weekly I just knocked the door and requested permission which no one refused from that point onwards.

[Arnold Palmer]

Stopped leaving my pre-notifying letters about  two weeks ago. When the rules were relaxed a bit. Just turn up and clean.

Your instincts must be better than mine.

Well the four weekly stuff was repeating so they didn't need it and for the 8 weekly I just knocked the door and requested permission which no one refused from that point onwards.

If that's what your instincts tell you to do then crack on. That's how laws are based now, apparently.

[jk999]

I haven't text anyone since day one only had half a dozen put windows on hold

[Stoots]

My customers are probably about 70% text ahead anyway so for most yes but that's just normal.

For the ones I normally just turn up and clean then im back to doing that now but was messaging everyone first few weeks.

I've almost forgot about coronovirus now, everyone's been told to go back to work and most shops etc should start to open next few weeks.

[G Griffin]

I've almost forgot about coronovirus now, everyone's been told to go back to work and most shops etc should start to open next few weeks.

I think you're wrong. Apart from the first bit, maybe,

[Mike Burd]

I've almost forgot about coronovirus now, everyone's been told to go back to work and most shops etc should start to open next few weeks.

I think you're wrong. Apart from the first bit, maybe,

The lockdown is so last week. It’s over. Died at 5:05pm yesterday.

[AuRavelling79]

At about 2pm I was waiting parked near a junction in Southmead Bristol which I do quite regularly. Certainly busier on the roads today. The Cummings effect?

[dazmond]

I've almost forgot about coronovirus now, everyone's been told to go back to work and most shops etc should start to open next few weeks.

I think you're wrong. Apart from the first bit, maybe,

Have you gone back to work yet griff?my missus starts back at her shop monday 1st june but she's already fitting  blinds and curtains in customers houses this week......KFC is also open round  our way(drive thru).......lots of trades are back working(plumbers,electricians,builders,decorators,etc)...