[Stoots]

Well, these last few weeks ive picked up about 20 new customers and alas im over a week behind now. I need to start dumping some.

Just wondered what is people criteria for dumping

Im thinking of dropping customers but not sure who to drop first lol

1. Tendancy to skip or leave gates locked
2. Ball acher - back pack job or awkward angles etc, one that gets you sweating and swearing
3. Poor parking
4. Slow payer
5. Underpriced
6. Out of the way

What do you reckon ? when does a customer become a candidate for dumping  and what order would you drop them. Its quite hard to let go of some because they may be great payers but a bit underpriced or a pita etc.

Ive gone through and dropped 6 serial skippers and a dog poop garden but now im a bit stumped on who need to go next...

[Simon Trapani]

I'd get rid of any jobs that fall into any of those six categories.

[The Jester of Wibbly]

Start with increasing the underpriced ones first.   If you lose some, there you go, problem solved. 

[harleyman]

All 6

[harleyman]

Only problem you've got is some may be worse than you've already got  keep the ones that are a pain  and see how the new ones fair if the prove ok start to weed out the others

[deeege]

I’m not too fussed about slow payers, aslong as they are good for it eventually. (2 cleans is usually fine with me)

I’d much rather a slow payer on my round than an underpriced or ballache job.

[AuRavelling79]

I remember after one of my flouncing posts someone on here said - do you ever think of educating your customers first?

It's good advice that I struggle to heed and I try to educate them when I take them on and when they start going awry afterwards.

If they won't be educated quickly then they will be dumped.

[Stoots]

I remember after one of my flouncing posts someone on here said - do you ever think of educating your customers first?

It's good advice that I struggle to heed and I try to educate them when I take them on and when they start going awry afterwards.

If they won't be educated quickly then they will be dumped.

Yes im bad for this, i dont try and educate them i just dump them 

[dazmond]

no 1  is awkward access/parking issues or dog muck!.....im more than likely to dump them for these reasons than any of the others on your list Adam......i dont have any work that requires a backpack....

slow payers....as long as they pay eventually im not overly concerned(its only ever a small handful of customers),skippers are only dumped if its a longer frequency job (and its without a valid reason)this again is very rare for me......non of my work is underpriced anymore......i dont take on any work thats not near other work......

[Ooooooog]

Any job you dread going too.

[G Griffin]

it's better to see that the new twenty are like first.
"Better the devil you know" according to a famous Australian philosopher.

[Simon Trapani]

What Kylie???

[G Griffin]

What Kylie???

She's the only Australian philosopher I know  .

[NWH]

Well, these last few weeks ive picked up about 20 new customers and alas im over a week behind now. I need to start dumping some.

Just wondered what is people criteria for dumping

Im thinking of dropping customers but not sure who to drop first lol

1. Tendancy to skip or leave gates locked
2. Ball acher - back pack job or awkward angles etc, one that gets you sweating and swearing
3. Poor parking
4. Slow payer
5. Underpriced
6. Out of the way

What do you reckon ? when does a customer become a candidate for dumping  and what order would you drop them. Its quite hard to let go of some because they may be great payers but a bit underpriced or a pita etc.

Ive gone through and dropped 6 serial skippers and a dog poop garden but now im a bit stumped on who need to go next...

Give it a few weeks you will realise you’ve picked em all up from the lazy arsed people on here.

[Clean Cloth]

Well, these last few weeks ive picked up about 20 new customers and alas im over a week behind now. I need to start dumping some.

Just wondered what is people criteria for dumping

Im thinking of dropping customers but not sure who to drop first lol

1. Tendancy to skip or leave gates locked
2. Ball acher - back pack job or awkward angles etc, one that gets you sweating and swearing
3. Poor parking
4. Slow payer
5. Underpriced
6. Out of the way

What do you reckon ? when does a customer become a candidate for dumping  and what order would you drop them. Its quite hard to let go of some because they may be great payers but a bit underpriced or a pita etc.

Ive gone through and dropped 6 serial skippers and a dog poop garden but now im a bit stumped on who need to go next...

For me, not having enough customers, number 4 is the worst offender for me followed by number 1.
The rest I put up with even if it is out of the way, difficult to park, underpriced, awkward job.
If I had more work than I could handle I would keep the easiest, best paying, friendliest customers.

[NBwcs]

I wouldn't be in too much of a hurry to dump custys at the mo until we see how the present situation has panned out. The government bail outs may have only served to delay what's coming. I know of two directors who work for different company's who employ around 20 staff who have told me unfortunately when the government cash dries up, they are almost certainly going to have to lay off  nearly all their staff. Spoke to a manager of a well known High St store who said he'd been tipped off from top management that they were actually doing really well having adapted to social distancing measures with using  about half the number of usual staff and that they would be streamli ng job numbers coming out of the present lock down. Having more customers than we can actually manage is about the only safeguardng/buffer we have.

[zesty]

Pretty much all 6.

Not too worried about late payers though, used to be back in the days of needing better cash flow. Not so much now. Still find it rude and annoying when a custard takes weeks/months to pay.

I suppose you get to the stage where you reslky start to refine your work...

[TomCrowther]

I have literally zero patience with customer bull. I love the majority of mine but if I even suspected that one might forget to leave the gate unlocked, they are gone.
If they haven't paid the money into the account by the time I get home. Gone.
Priced below £50 as per Nigel's. Gone
More than a mile from home. Gone
Terraced house. No
Trouble is, I only have eleven customers.

[NWH]

🤣🤣 the grumpiest window cleaner in the world.

[jay moley]

I desperately want to get rid of some rubbish customers.

I'm just not convinced that you can build a medium to large window cleaning business without some crap.

Maybe I'm wrong??