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robert mitchell

  • Posts: 1997
Re: Exceed Univalve , UPDATE
« Reply #80 on: February 20, 2022, 08:31:04 pm »
I'm really not impressed that you think the motive for changing the spring was we have downgraded the univalve.
We changed the spring as had to many complaints that the stainless steel spring didn't operate at height as it was to soft.
So went for tempered galvanised to address this.
These still will last 2 years though, which I think is long enough.
Imagine you guys cleaning windows once every 2 years, you'd be out of business.
If you keep complaining don't buy it, but really guys I'm trying my best to supply you with a good product.
I've got stainless steel springs.
Send your univalve back to me and I'll put one in, but it will be a pain as it will be a pain at height.
I'm really at Loss what to do tbh, really the amount of convenience you get for £30 is a bargain.
I went to pizza hut and it cost me £40, lasted 15mins.
You guys clean windows some for £30 last a month.
What if I bring a cleaning Product out that once windows are cleaned for £30 don't need cleaning for 2 years?
Would you be Impressed, no.
If you want me to continue to exist as a company and supply you univalve then don't expect them to last 10 years.
No exceed innovation no univalve.
I really am irritated at silly remarks, and if you don't want univalve don't have it really.

Stop crying man , it does you no favours.

You totally ignored me when i had a batch of slick connects that kept breaking after only a few weeks ........... then a few months later they were strengthened, no offer of a refund the faulty ones i had though!
www.ishinewindowcleaning.co.uk

The man who never made a mistake never made anything.

Re: Exceed Univalve , UPDATE
« Reply #81 on: February 20, 2022, 08:36:38 pm »
This forum is not a nice place.
And hopefully no one on this forum buys any of my stuff.
Fed up of cheap skates.
If you keep on reconditioning products they will disappear out of production for good and no  one can use them then.
Don't you get business?
You depend on repeat cleaning don't you or just one off.
Want stuff to last 20 yrs.
Clean my windows but don't return for 20 yrs as I will buy a maintenance kit

Splash & dash

  • Posts: 4364
Re: Exceed Univalve , UPDATE
« Reply #82 on: February 20, 2022, 08:42:24 pm »
This forum is not a nice place.
And hopefully no one on this forum buys any of my stuff.
Fed up of cheap skates.
If you keep on reconditioning products they will disappear out of production for good and no  one can use them then.
Don't you get business?
You depend on repeat cleaning don't you or just one off.
Want stuff to last 20 yrs.
Clean my windows but don't return for 20 yrs as I will buy a maintenance kit



Steve I think you need to calm down a bit you aren't doing  yourself or  your business any favours by behaving in this manner it’s hardly  a professional image the guy that’s selling the spring and o ring is hardly going to put you out of business or become a millionaire off your back . We all have to survive in the business wield with ones undercutting our prices etc    But we don’t  all throw our toys out if the pram

KS Cleaning

  • Posts: 3952
Re: Exceed Univalve , UPDATE
« Reply #83 on: February 20, 2022, 09:43:23 pm »
This forum is not a nice place.
And hopefully no one on this forum buys any of my stuff.
Fed up of cheap skates.
If you keep on reconditioning products they will disappear out of production for good and no  one can use them then.
Don't you get business?
You depend on repeat cleaning don't you or just one off.
Want stuff to last 20 yrs.
Clean my windows but don't return for 20 yrs as I will buy a maintenance kit
I do hope people don’t take notice of this. You have brought some great products to market that has made the working day a lot easier for many a window cleaner, myself included.
Hopefully tomorrow will be a better day for you and people will realise you have said some things out of frustration and draw a line under it.

Smudger

  • Posts: 13438
Re: Exceed Univalve , UPDATE
« Reply #84 on: February 20, 2022, 10:44:11 pm »
Where on earth has this come from ? - bit of a meltdown?

I buy a fair bit off exceed but I may to reconsider after these posts...

I was going to ask if there was ant modification/ tubeless system for the univalve to work better in the OVA-8 - think I'll give it mis now  :-[
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

֍Winp®oClean֍

  • Posts: 1687
Re: Exceed Univalve , UPDATE
« Reply #85 on: February 20, 2022, 11:29:48 pm »
I want you to create slick connects that rotate, to prevent the pole hose from constantly coiling and tangling. I reckon this would make a huge difference for users, any chance you could consider it?
Comfortably Numb!

Re: Exceed Univalve , UPDATE
« Reply #86 on: February 21, 2022, 08:40:39 am »
Steve is right, things don't last forever.
Univalve gives good value for the use you get from it imo. Oh and I'm one of the cheapskates ! I get maybe 3 times the life from my gardiners pole by repairing with epoxy and recoating with laquer  while others buy a new one every year or two. Even I know when I'm beat though and just buy new when I really need to. Don't really see what all the fuss is about. Innovation has a price and does rely on repeat business just as pole suppliers do.

Spruce

  • Posts: 8462
Re: Exceed Univalve , UPDATE
« Reply #87 on: February 21, 2022, 09:27:52 am »
This forum is not a nice place.
And hopefully no one on this forum buys any of my stuff.
Fed up of cheap skates.
If you keep on reconditioning products they will disappear out of production for good and no  one can use them then.
Don't you get business?
You depend on repeat cleaning don't you or just one off.
Want stuff to last 20 yrs.
Clean my windows but don't return for 20 yrs as I will buy a maintenance kit
I do hope people don’t take notice of this. You have brought some great products to market that has made the working day a lot easier for many a window cleaner, myself included.
Hopefully tomorrow will be a better day for you and people will realise you have said some things out of frustration and draw a line under it.


This is a really nice response. I have often said over the years that I wish I had half the design ability Steve has. From the first launch of the Aquadaptor he had my respect. What a brilliant piece of kit.

Unfortunately, the Univalve has lasted too long. That doesn't help for repeat business and a continued income stream.  He is passionate about his business as is seen from his responses and feels the need to protect his products. I think we all understand that. The cost of the Univalve  reflects the cost of the dies needed to make the product. Those are very expensive and often it takes many years to recoup the investment made manufacturing and maintaining them.

In the late 1950's in central Africa there was a German car called a Borgward Isabella. I loved that car and would have liked to own one. I loved the lines and the look of that car. It was indestructible too; it just never broke down and stood up to the rough gavel roads of that era.  Everyone said it was the car to own but there weren't many around. The company went bankrupt in the early 1960's. Many said it was because it never broke down. I'm not sure that was solely the reason. Unlike DKW Auto Union which later absorbed into Audi, the plant was sold and moved to Mexico. That didn't work out, unlike VW who continued to manufacture the VW Beetle in Mexico for many years after they stopped manufacturing them everywhere else. (My first car was a DKW Auto Union two stroke estate back in the late 60's. I replaced the 850cc engine with a 1 litre from a saloon car I purchased for spare parts.)

As far as wfp is concerned, I kind of think that there isn't much left to design and manufacture for our niche market. This must be a concern to Steve. Basically this means that he will have to spread his proverbial wings into other things. I would find that quite daunting tbh.

I'm sure Steve must be sick of us fickle window cleaners. I remember when everyone continued to complain at the weight of the Aquadaptor and he tried to reduce the weight with each variant he supplied. We had 2 x SLX22 poles on the van, one with a Univalve and the other with an Aquadaptor. Honestly I didn't notice a significant weight disadvantage using the pole with the Aquadaptor attached.

Success is 1% inspiration, 98% perspiration and 2% attention to detail!

The older I get, the better I was ;)

Smudger

  • Posts: 13438
Re: Exceed Univalve , UPDATE
« Reply #88 on: February 21, 2022, 10:49:07 am »
Well posted spruce

I will add people quite happily pay £40 to £50 for a brush that has approx 4 to 6 months lifespan ( yes you can make them last longer but effectively they have lost their cleaning edge after this time ) but point out £30 for an automatic tap that lasts well over a year and usually 2

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience

P @ F

  • Posts: 6319
Re: Exceed Univalve , UPDATE
« Reply #89 on: February 21, 2022, 02:51:27 pm »
Steve why don’t you just sell the o rings and springs as spares anyway  ?

Even put a high price on them , I would happily pay £10 for the both over having to pay £40 or whatever a new univalve is these days  !

I just hope Gardiners don’t go down the same road and expect me to buy a new pole section when I break a clamp
I'm so lazy I'm getting tired of it !

Splash & dash

  • Posts: 4364
Re: Exceed Univalve , UPDATE
« Reply #90 on: February 21, 2022, 02:55:36 pm »
Looks like he has had a further tantrum and closed his membership on hear as he’s now a guest , I think it’s best ones take his advice and don’t buy from him , I stoped several years ago due to very poor customer service . Deal with him at your peril

tlwcs

  • Posts: 2088
Re: Exceed Univalve , UPDATE
« Reply #91 on: February 21, 2022, 03:06:34 pm »
Looks like he has had a further tantrum and closed his membership on hear as he’s now a guest , I think it’s best ones take his advice and don’t buy from him , I stoped several years ago due to very poor customer service . Deal with him at your peril

Sadly he does this. He has had several account over the years.
But I always found his customer service woeful
We aren’t walking in his shoes, he may be struggling with his mental health, be short of work or even marriage problems.
I don’t know but wish him well and I’m sure he’ll be back after some reflection
Tony

KS Cleaning

  • Posts: 3952
Re: Exceed Univalve , UPDATE
« Reply #92 on: February 21, 2022, 03:06:59 pm »
I don’t think he had a further tantrum at all, he closed his membership yesterday.

KS Cleaning

  • Posts: 3952
Re: Exceed Univalve , UPDATE
« Reply #93 on: February 21, 2022, 03:42:39 pm »
I’m happy to treat my univalves as throw away items. At around £50 each (in real terms it’s cheaper as it’s tax deductible) every two years for a product that makes the working day easier it’s hardly going to break the bank is it?

P @ F

  • Posts: 6319
Re: Exceed Univalve , UPDATE
« Reply #94 on: February 21, 2022, 04:00:48 pm »
I have always been the type to use an item to the point of it being unusable as long as it’s safe to do so .

The thought of all those univalves floating around in the sea makes me cringe  ;D ;D ;D
I'm so lazy I'm getting tired of it !

windowswashed

  • Posts: 2577
Re: Exceed Univalve , UPDATE
« Reply #95 on: February 21, 2022, 07:50:40 pm »
I bought three of his first ones he brought out, and bought a new version but never got around to fitting it as I prefer using a tap held in the hand.

They fit on 8/5.5mm pole hose tube but I and many others use 10/8mm pole hose for a much higher flow rate without the back pressure  for reach-it rinse bars,  (as 8/5.5mm restricts too much water which defeats the purpose of using reach-it rinse bars), so there is a new market for his idea if he decides to sell a larger version for 10/8mm pole users, just throwing an idea out to him.

harleyman

  • Posts: 432
Re: Exceed Univalve , UPDATE
« Reply #96 on: February 22, 2022, 09:24:14 am »
Some of you lot are starting to sound like a bunch of old women complaining..the women  still complain. How hard house work is ..they have  washers..vacs tumble dryers..list gose on and there still not happy change jobs..😁

jo5hm4n

  • Posts: 948
Re: Exceed Univalve , UPDATE
« Reply #97 on: February 22, 2022, 03:32:43 pm »
If Steve ends up going out of business because of you lot of pathetic whinging cheapskates i'm going to be really upset.

He makes fantastic products, that last anywhere from 6-18 months or longer and some of you are complaining about having to replace parts or the product that costs £30?  I just don't get it..... 

We as window cleaners all know that if our customers just wanted one off cleans every 6-18 months we would all be out of business.  We rely heavily on regular repeat business.

If Steve made the Univalve and it was 100% perfect and lasted for 3-5 years you can guarantee that after about a year of sales with the window cleaning industry it would dry up and there would not be enough orders coming in for it to be a viable business.  There needs to be enough of a demand for a product for it to be viable for them to manufacturer it and/or even be in business.

As others have already said people will happily spend £50 on a brush that lasts 6-12 months, but kick off when their univalve for £30 stops working after 6 months?  Or what about the Rectus 21 fittings that cost near enough £10 a set and they need replacing every few months, you dont hear people complaining about that.  Could go on really with all kinds of bits of kit that we have to replace regularly.

I just don't see why people who benefit from a product that really improves window cleaning day to day would complain and spread negativity about Steves products.  If you genuinely don't like the product that's fine just dont use it, but to keep using it and complaining anyway all you are doing is damaging a businesses reputation as small as the effect may be.

Actually baffles me.  We should all be working together as window cleaners and suppliers to make our working lifes better all round.

P @ F

  • Posts: 6319
Re: Exceed Univalve , UPDATE
« Reply #98 on: February 22, 2022, 05:12:16 pm »
I won’t be buying any more of them once the 2 I have are dead , I never bothered putting one on my 35 as it was a chore to get it to switch on or off , I just pinch the hose if needed .
I will just go back to doing that on the 18 and 25 too .
If he wants a steady stream of cash then he should sell the parts as I said above
I'm so lazy I'm getting tired of it !

dazmond

  • Posts: 23966
Re: Exceed Univalve , UPDATE
« Reply #99 on: February 22, 2022, 06:24:31 pm »
If Steve ends up going out of business because of you lot of pathetic whinging cheapskates i'm going to be really upset.

He makes fantastic products, that last anywhere from 6-18 months or longer and some of you are complaining about having to replace parts or the product that costs £30?  I just don't get it..... 

We as window cleaners all know that if our customers just wanted one off cleans every 6-18 months we would all be out of business.  We rely heavily on regular repeat business.

If Steve made the Univalve and it was 100% perfect and lasted for 3-5 years you can guarantee that after about a year of sales with the window cleaning industry it would dry up and there would not be enough orders coming in for it to be a viable business.  There needs to be enough of a demand for a product for it to be viable for them to manufacturer it and/or even be in business.

As others have already said people will happily spend £50 on a brush that lasts 6-12 months, but kick off when their univalve for £30 stops working after 6 months?  Or what about the Rectus 21 fittings that cost near enough £10 a set and they need replacing every few months, you dont hear people complaining about that.  Could go on really with all kinds of bits of kit that we have to replace regularly.

I just don't see why people who benefit from a product that really improves window cleaning day to day would complain and spread negativity about Steves products.  If you genuinely don't like the product that's fine just dont use it, but to keep using it and complaining anyway all you are doing is damaging a businesses reputation as small as the effect may be.

Actually baffles me.  We should all be working together as window cleaners and suppliers to make our working lifes better all round.

I love the univalve....its got to be the best thing invented for wfp in regards to water control.....I've bought 5 of them....one I binned after 4 years of constant use,2 I use on both my 25ft main pole and my 47ft high level pole and 2 spare....I did buy 2 of the repair kits too so I'll probably be OK for the next 10 years or so univalve wise
price higher/work harder!