[Mr B shine]

Sorry if this has already been asked, but what is the increase in money terms?

So now, a £10 customer, you pay 20p. What previously would you pay?

1%. Now its 1%+20p

[Clever Forum Name]

Sorry if this has already been asked, but what is the increase in money terms?

So now, a £10 customer, you pay 20p. What previously would you pay?

Old users paid 1% with no minimum charge " So a £10 house would be 10p Charge "

Newer users paid 1% with a minimum charge of 20p " So a £10 house would be 20p Charge "

Now its 20p per transaction plus 1% of the amount. " So a £10 house would be 30p Charge "

[Simon Trapani]

I think a £10 customer was 10p and will now be 30p?

I haven’t had an email yet though.

[nathankaye]

Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?

On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it!  My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc.  Whereas GoCardless has made light work of it all.  I clean and later that day, I process a payment and thats that, job done!  No cross checking or chasing.  For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.

[Shrek]

Give it time , gc won’t stop at 20p flat rate. Eventually they’ll have to put it up again to cover their rising business costs.... see how many think it’s the dogs b******s then

[The Jester of Wibbly]

Yep. A 300% price rise.

Copy of email.....

We’re on a mission to take the pain out of getting paid so that you can focus on what you do best.

We recently announced the next step in our mission by introducing the first global network for recurring payments. This enables you to collect payments in a truly borderless way through GoCardless. You will soon be able to collect payments from your customers abroad into your local bank account without worrying about the complexities of international settlement or foreign currency exchange. Borderless payments will be made available in a phased roll-out from mid-November. You can find out more here.

As our service transforms into a global network, we have reviewed our pricing structure so that we can continue to offer simple, predictable and transparent pricing for the services we offer.

Alongside this structural change, we have also reviewed our domestic pricing in order to reflect the continued investment we have made in improving the product. Over the last few years we have shipped dozens of product updates every year, including:

Expanding our partner ecosystem to over 200 integrations with new partners such as Salesforce and Recurly, as well as working closely with many of our biggest partners to improve your GoCardless experience.
Helping you to create fantastic experiences for your customers by providing greater customisation of the checkout and notification features.
Making it easier to build and maintain integrations with our API by upgrading our client libraries and expanding the number of languages we support.
We also have many exciting new developments that we will be announcing over the next year that will ensure that we continue to make GoCardless the best value way to get paid on time, every time.

Our new pricing will be as follows:

 
Domestic pricing (UK)

1% plus 20p per transaction (£4 max)
For transactions of £2,000 or more, we charge an additional 0.1% fee on the portion of the transaction above the £2,000 threshold
International pricing

2% plus 20p per transaction
Currency conversion included
Real exchange rate provided by TransferWise
 
Our new pricing will be applied from 1 February 2020. You can find more details about our new pricing here.

We’re delighted that you have chosen GoCardless as your partner for collecting recurring payments and would like to thank you for your on-going support.

Kind regards,

Hiroki Takeuchi
CEO, GoCardless

 

[Shrek]

So a business with 3000+ customers it’s going to cost what .... £900+ a month to process payments , or around £11k a year if I am correct.

It’d be cheaper to employ someone for 10 hrs a week or give an employee an extra 10 hrs a week overtime @ £10 ph chasing payments.
£10 x 10hrs x 52 weeks = £5200.

That’s assuming 3000 customers forget to pay every month, the reality is that it will be a small % of your customers who ‘forget to pay’. 

[dazmond]

Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?

On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it!  My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc.  Whereas GoCardless has made light work of it all.  I clean and later that day, I process a payment and thats that, job done!  No cross checking or chasing.  For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.

how do you not know how many customers you ve got on your books?dont you use a round software program?as for checking BACS payments,ITS VERY EASY!i do it on my phone,i log in to my online banking,see whos paid(they all leave a reference),then update on cleaner planner(again on my phone),press sync and it updates my debt list,job done.....

[nathankaye]

Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?

On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it!  My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc.  Whereas GoCardless has made light work of it all.  I clean and later that day, I process a payment and thats that, job done!  No cross checking or chasing.  For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.

how do you not know how many customers you ve got on your books?dont you use a round software program?as for checking BACS payments,ITS VERY EASY!i do it on my phone,i log in to my online banking,see whos paid(they all leave a reference),then update on cleaner planner(again on my phone),press sync and it updates my debt list,job done.....

Because its not quantity but quality /prices that im interested in Daz.
Nope, im old school with a good workbook and pen. Sure, it wont take long just to tot up the clients on the books, but is that important mate.

Yep, online banking apps are great for checking your account on the phone, but scrolling down the pay in section and then updating your books is a faff.

[NWH]

I’m pen and paper surely that’s not right is it what someone said about it costing over 10k a year to put 3000 customers through gocardless lol.

[Arnold Palmer]

I have not had their email yet and I wonder if they will send it as we obviously do a lot of business with them. If they do send that to me it will cost us a lot and I will be speaking on the phone with their CEO who I know of and is based in London, If he will not talk to me I will be going in person to their office to have them explain such a masive increase to me.

Strange, I've not had an email either..

[Simon Trapani]

I was just starting to push it but may hold fire for now. Wait for Lee or someone to get yo the bottom of it.

Shrek you make a good point if those figures are even remotely near.

[Shrek]

I was just starting to push it but may hold fire for now. Wait for Lee or someone to get yo the bottom of it.

Shrek you make a good point if those figures are even remotely near.

That’s assuming 3000 £10 customers, obviously a lot higher for those with an average of £15/20 customers  soon mounts up!

[NWH]

Blimey what a rip off

[Stoots]

So if an average shiner had 300 customers a month at £10.00 it would cost £90.00

Most of us will have more than that so over £100 for an average sole trader per month if all on go cardless.

When put that way its a lot to be paying.

Where does it end though, if I was someone like Lee Pryor with thousands on it I would be panicking.

What you gonna do when it goes up to 5%? Good luck switching them all back to bacs!

[NWH]

Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.

[Lee Pryor]

Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.

Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.

We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.

[nathankaye]

Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.

Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.

We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.

Are you talking from experience or talking from fear?

I have customers who pay close to £50 and over and have been paying on GoCardless for over a year now on an 8 weekly basis with no qualms. I also have clients pay £30 on a 4 weekly basis etc and all on GoCardless.

[Richard iSparkle]

Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.

Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.

We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.

agreed. we're exactly the same (but on a much smaller scale to Lee obv).

nobody complains about it, unless they want a one off clean when they tell us they don't want to setup a DD for a one off clean. some people go away and think about it, then get back in touch to book... or some old single people will ask their children then call back and set it up

[nathankaye]

I would be inclined to argue (though it will go no where lol), going from the posted email. That these increases etc are supportive of the company expanding and withdrawing money internationally, which for the company is great.  However, for the large part and especially us on here, our transactions are inland.  Seems unfair (but thats because im not standingg in their shoes lol)