[HampshireWindowCleaning]

It looks like they're in the poop, £21m turnover last year with a £14m loss. After 8 years of trading they're still making massive losses. I guess this increase is either going to save them or finish them off

[Arnold Palmer]

It looks like they're in the poop, £21m turnover last year with a £14m loss. After 8 years of trading they're still making massive losses. I guess this increase is either going to save them or finish them off

There's been some interesting people involved along the way...

[The Jester of Wibbly]

To be fair l, if they are struggling, I would of been happy to pay maybe 1.7% per transaction to make it fair accross all transaction values.   The 20p rule is an insult to those making smaller transactions and helps pay the bill for those cash rich transactions.

[nathankaye]

Surely you or any other business can find ways to recoup that 20p per transaction surely.

[Dry Clean]

Surely you or any other business can find ways to recoup that 20p per transaction surely.

Stop with the foolish wibble Nathan, the first priority of any business is to save the 20p, even if you where to up your price by 20p its still better going into your own pocket.

[nathankaye]

Surely you or any other business can find ways to recoup that 20p per transaction surely.

Stop with the foolish wibble Nathan, the first priority of any business is to save the 20p, even if you where to up your price by 20p its still better going into your own pocket.

Not really, you have to absorb some costs if you want to use other services to aid the growth of your business.  This is a small one which can easily be managed rather than throwing the dummie out lol.
So,  either shop around for a new D/D company, insurance company, petrol station, WFP suppliers etc etc etc,,,, so ones should suck it up and deal with it.
Ones boast of 5k heated water systems and look down on ones who DIY it.   Ones come on here moaning at customers not liking a £1 increase and higher.   Ones moan about messers and then another company give 2 months notice of an increase per transaction and all Hell n tears break out.
  😂😂😂😂😂😂😂😭😭😭😭

[Richard iSparkle]

i think any business that gets a 100% increase on their prices off a supplier will be questioning that.

it's not a 20p increase is it. it's hundreds or thousands of pounds a month increase for some business on here, depending on your scale.

if you are in business and you are not getting the best deal for your business when you're cost rise from say £3600 to £7200 a year, then you aren't that great.

over 4 years that could be nearly £30000 saved from switching supplier

16 hrs spent on looking is well worth it if you can save yourself just half the increase!

[nathankaye]

i think any business that gets a 100% increase on their prices off a supplier will be questioning that.

it's not a 20p increase is it. it's hundreds or thousands of pounds a month increase for some business on here, depending on your scale.

if you are in business and you are not getting the best deal for your business when you're cost rise from say £3600 to £7200 a year, then you aren't that great.

over 4 years that could be nearly £30000 saved from switching supplier

16 hrs spent on looking is well worth it if you can save yourself just half the increase!

True, so look, just dont moan all the time about it. Its part of life and so deal with it is my point.  But demanding that the company do a you turn on it is crazy.
It does boil down to 20p per transaction and you can easily imply a 20p fee for dealing with transactions.  Any new prices should take their costs into account when setting their base price.  Or simply keep shopping around. Its one or the other

[Richard iSparkle]

its not a 20p increase though is it.

nobody with GoCardless has one client.

its no wonder people are up in arms about it. we have a DD provider that everyone uses because its compatible with the best wincdow cleaning management software, and then they go and effectively double the cost for window cleaners

GoCardless haven't done it on purpose, and I guess we are not a big part of their market... but the impact is very big if you have set up your business to run with GC as a key component.

I'm lucky it doesn't affect me, but if my provider (SmartDebit) did the same it'd be a big problem. I just increased my prices in May so I could do another increase comfortably.

[Crystal-clear]

its not a 20p increase though is it.

nobody with GoCardless has one client.

its no wonder people are up in arms about it. we have a DD provider that everyone uses because its compatible with the best wincdow cleaning management software, and then they go and effectively double the cost for window cleaners

GoCardless haven't done it on purpose, and I guess we are not a big part of their market... but the impact is very big if you have set up your business to run with GC as a key component.

I'm lucky it doesn't affect me, but if my provider (SmartDebit) did the same it'd be a big problem. I just increased my prices in May so I could do another increase comfortably.

What made you choose smart debit by the way considering gocardless what was the main option with the integration which most use.

[Richard iSparkle]

i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.

what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,

this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in

at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.

i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months.  so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me

i also didn't have cleaner planner at that point so the integration wasn't a consideration.

i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.

[Crystal-clear]

i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.

what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,

this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in

at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.

i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months.  so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me

i also didn't have cleaner planner at that point so the integration wasn't a consideration.

i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.

Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.

[Arnold Palmer]

i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.

what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,

this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in

at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.

i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months.  so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me

i also didn't have cleaner planner at that point so the integration wasn't a consideration.

i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.

Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.

I get about 20 people a day that phone up and pay by card, there's much more you could do with card numbers than sort code and account numbers...

[Richard iSparkle]

Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.

Julie from Concept2O is a bit of a hero of mine. She was absolutely brilliant, as were Carl and the rest of their team. Lovely kind people, very genuine, very open, and she was about as good at sales as you'll get IMHO

We dont have any difficulty signing up customers over the phone. we take card payments and DD details.

Like any sales.. its a bout how you do it. if you knocked on a door to canvas and you didn't think they would sign up... how many customers would you sign up?

Our customers used to come from leaflets but we have not leafleted properly for 2 years.

Most of our customers come from the website and van advertising

i am now trialing some PPC advertising and will start a proper leaflet campaign next year.

[NWH]

Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol

[Smudger]

Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol

Evening Grinch - glad to see your in your happy mood again 




Darran

[NWH]

Lol hello m8

[Richard iSparkle]

Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol

 

very strange response.

 you wouldn't need to because you can just switch to another DD provider.

[Arnold Palmer]

Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol

 

very strange response.

 you wouldn't need to because you can just switch to another DD provider.

That is true.

My worry is more the amount of my money that gocardless are holding at one time...

[Arnold Palmer]

Hi Soupy

Thank you for contacting GoCardless support.

I'm sorry to hear that you are considering leaving us.

We do understand that changing our pricing structure might not be great news for some of our merchants. You see, we haven't changed our pricing since the very beginning of our operation, eight years ago, and we had to change it to reflect all the work that we have inputted in terms of improving the product, our geographic reach, all the partner integrations we have now and a number of aspects of the very growth and development of what we offer to our customers. Changing our pricing is definitely more a necessity for us to continue to operate as a company than anything else, although I can understand why it may seem like something else.

Regarding the Custom pricing we do have a volume requirement for this. I have taken a look at your account and unfortunately at the moment you don't meet this requirement.

If you decide to move away from GoCardless please do let us know and we can assist with moving your Direct Debits to a diffrent provider.

Kind regards
Amy

Thanks Amy. Not sure I'm bothered about funding your geographical reach.

I suppose if you're increasing your prices by that level you can swallow a certain percentage of drop off.

See ya.