I agree with dazmond we would never have taken on a job like that in the first place , alarm bells would be ringing with me the muinit they said they need to be in ,and locked gates unless we get a key or code are a no no , sorry to be harsh but you need tk be more selective when quoting , we never get this situation as I have weeded out this type of person and stress when quoting we work all year , we work in light rain , if they hesitate I suggest they aren't a customer for us , this has stoped this situation happening , I think in the last 5 years it’s happens twise and both were instant dumps