If a customer had another window cleaner I’d just bin the job. It would have the potential for all sorts of unnecessary poope. There can be enough problems in this job without another unnecessary load of old customer generated balls.
I fully understand that Matt, and i'm not inclined to disagree. However, would you ask the other cleaner to give them up too and effectivley leave them in limbo ? But even beyond that question, would you not think to yourself...... "who is the crap one they tolerate... me or them ? "......................... or you not bothered ?