Lee,
Genuine question - are you concerned by negative reviews on google?
It’s inevitable when cleaning so many houses that you’ll get them, but my concern would be when you have a lot of negative reviews, people may go else where and business would slow?
Clearly that hasn’t happened yet, but I noticed in my area the biggest company got lots of negative reviews and have recently sold the business as it started to implode.
Defo worth keeping an eye on, as more and more people are relying on reviews through google.
Having said that, I suppose you are able to bring in so much work elsewhere, that it’s doesn’t really matter - for the time being...
Hope your enjoying the m4 mate, we hired a 2 series convertible in Majorca a couple of weeks back, and I gotta say, even that was nice! Made me start looking around at BMW’s!
Take it easy mate.