[vivaro 013]

customer rang me up telling me he was not happy with my window cleaning.
He was happy with the glass ive cleaned , but not happy with white upvc windows frames muck left on them , this chap had never had a window cleaner before, he cancelled the work i did for him , only charged him £9.00 for 11 windows and 1 bay. This chap thought i would clean down all windows frames as well, any body had this problem

[jeff1]

Do what I do, always give them two prices,
one for just the windows, and the other for windows and frames, they mostly go for frames aswell, this way you can earn more money, and at least everyone knows what is included in the price.

[Paul Coleman]

customer rang me up telling me he was not happy with my window cleaning.
He was happy with the glass ive cleaned , but not happy with white upvc windows frames muck left on them , this chap had never had a window cleaner before, he cancelled the work i did for him , only charged him £9.00 for 11 windows and 1 bay. This chap thought i would clean down all windows frames as well, any body had this problem

It sounds like he was getting a good deal to me.  To be on the safe side, I always quoted for frames and glass on a first clean and told them that on future cleans, a full frame clean is an extra item.  Many customers opted for glass only or had the frames cleaned once or twice a year.

[DaveBrown]

Jeff, what % extra do you normally put on for frames as well, mate?

[Chris Cottrell]

Frames ?      extra cost 
Glass only ?   save a bit 

good god why oh why make life difficult. price high and do the lot

you're happy , customers happy

 

[master cleaner]

i try to include all frames and doors in the quote ie if it was £15 house i would offer all frames for that if they just wanted glass i would charge £10 but let them know that the £5 for the frames was an offer to do them regularly if they wanted them doing in the future it would be a lot dearer ie

prices start at

£ 2  frame
£ 4 bay frame
£ 5 each door
+ the price for the glass

gary

[windows_chepstow]

When working 'trad', frames always seem such a chore to me and some of them are dangerous to reach without moving your ladder.

You can get them with your tools, but sometimes, wiping them down is often a 'reach to far'.

Maybe I'd clean the frames on a first clean if I thought the customer was 'fussy'; but usually on maintenance cleans I'd do glass and sills only, unless specifically asked and then I would charge extra.

[paul mather]

I HATE ENGLAND

[windows_chepstow]

I HATE ENGLAND

Paul,

Are you upset that we were beaten by the 'Wops' again per chance?

If so, don't worry yourself.  I've a Wop neighbor from Portugal and I'm just waiting for 'Sanchez' to return home from work so I can give him a good kicking.  He's a 'slop jockey' in some hotel and doesn't get home till after 11.00 pm.

Rather than being upset with England, I think it's 'Ug' (Rooney) that we should direct our anger at (Sanchez too).

Do I make sense?

I'm thinking of becomming a Samaritan's counceller!

[chris@c.m.s]

Not had that so far but had some asking for the frames to be cleaned as well which would allways be extra, I wouldnt worry about the one you have lost  there are aways awkward customers but several better ones around the corner  

[P @ F]

Forgive me for being picky here but i thought a window cleaner cleaned the windows , windows being glass and frame , what about giving your customers a bit of value for their money ?
I suppose you get away with doing as little as you can , but after reading this post it seems i can now see where all the "IM GETTING SPOTS THREADS" come from !

Not meant to get anybodys back up , just saying what i see .

 Rich   P @ F  

[windows_chepstow]

Rich,

According to my Oxford English Dictionary a window is:

An opening in a wall or roof fitted with glass.

There's a few other meanings; but that's the one relevant to us.

My experience is that 99% of customers are happy with clean glass and sills.

[AuRavelling79]

If you are wfp you tend to do most of the frames anyway - while avoiding the masonry and vents. If you're traditional then the top frame and corners can be difficult to reach sometimes and need pricing in.

[P @ F]

Come on Tosh , we are not all that bad hearted are we ?
I just cant see myself giving a price for glass or glass and frames , people in my area would think i was takin the p**s out of them !

Typical 3 bed semi , 8 windows 2 doors , my price for glass and frames £8

Whats yours , i want 2 prices , half a job , and proper job !

 Rich   P @ F  

[P @ F]

Hi Malc , i thought you had fallen off that cliff in your avitar !

 Same Q to you .

 Rich   P @ F

[windows_chepstow]

Come on Tosh , we are not all that bad hearted are we ?
I just cant see myself giving a price for glass or glass and frames , people in my area would think i was takin the p**s out of them !

Typical 3 bed semi , 8 windows 2 doors , my price for glass and frames £8

Whats yours , i want 2 prices , half a job , and proper job !

 Rich   P @ F  

Rich,

My prices are exactly the same give or take 50p.

I try to avoid frames with WFP, but to be honest if they look really dirty I clean them; but that's maybe once a year.

We trad the bottoms, but still avoid the frames; usually.

I clean frames on a first clean, and they don't really need cleaning much after that; just once a year or so.

I've only ever lost (when trad) one customer because I didn't clean her frames; she was rude; so I never even explained that frames weren't in the price for the job.

Usually when asked to do them regularly, I increase the price a little, say £1 or £2 if it's just a regular house, as I know they don't need cleaned every month; not really.

Regards,

Tosh,

PS.  Don't trust me when I quote stuff; even from a dictionary.  'Frames' are included too when it comes to windows!

[pjulk]

Im the same as rich glass and frames and always have done.
If a jobs worth doing it worth doing it properly.

Rich i would have price the 3 bed semi you said about at £10 thats for glass and frames.

I can't see how someone with WFP could get away with glass only like rich said.
This can only lead to problems

Paul

[P @ F]

PG , was it your old man that instilled the "jobs worth doing "bit into you ?

 My old man has a lot to answer for !
 Saying that though , i gotta look up to him for it , it has stood me in good stead , hence my company name "PANES & FRAMES"

 Rich   P @ F 

[windows_chepstow]

Glass and frames is fair enough.  You're good honest window cleaners!  No sarcasm intended, but think about this...

Trevor Knight recently posted his method on how he gains BIG commercial work.

It followed a post I made about what happened when a friend and I quoted for a large golf club and hotel complex.

We quoted £1,800 per month to clean this place.  The current window cleaners charged £1000 and then dropped their price to £800 (I had inside info) and asked how this could be possible.

Trevor said the company would do the same as his company.  Basically, they'd clean everything 'in and out' on the first two times and then start working on a 'rotational basis', ensuring that one of the priorities were the management's windows.  They check areas and if they're not too bad, they get left.

He did say this wasn't professional, nor was it honest, but it's how it's done.

I do take short cuts; anything possible; it's in my nature, but I have a good customer base who seem to like me.  I get plenty of referals and I'm happy with the way my business is developing.

It may sound like I do a 'shoddy job'; I don't, I just do the minimum I think will keep the customer happy.

On the rare occasion I/we get it wrong and lose an account, I think that's worth it.

[chris@c.m.s]

For me it seems some of you want to make extra work, A window cleaner would usually be expected to clean the glass only, its all I expected when I had one, customers want to look out the windows not the frames If they want the frames done its extra, Paul if you want to provide a top service and charge accordingly then good for you but I feel clean glass is what is wanted by most.