I had an interesting new enquiry the other day, so I went to quote.
Snotty woman, fairly posh house, (I took an instant dislike to her...saves time!).
When I asked about her previous window cleaner she said quite bluntly "I don't wish to discuss my previous window cleaner!"
I thought oooooooohhhhh, I bet he's buried under the patio!
When I gently mentioned side gates being unlocked, she skirted around the issue by saying she was "nearly always home"!
When I politely mentioned that I only clean for customers who are happy to leave their side gates unlocked, she said
"I don't even know you, we've only just met!"
... Needless to say, I left so quickly
...I left skid marks!
More annoyingly, some people can't believe that you've turned their precious job down (albeit politely) and they continue to follow you to the van, trying to talk you into it. I think I had to scrape this one off the bonnet, half way down the street!