[dazmond]

last time i had a call back was around 3 years ago.....one upper window......it has a top dodgy rubber seal which i usually avoid when rinsing,i must have caught it with some water this time resulting in spotting lines down the window,it looked awful!even from the ground.......

[Smudger]

I would say 99% of the time it’s been dirty insides to the customers embarrassment 

Also had the watering hanging basket issue - their argument was “well you just use water  - don’t you” - gahhhh   

[AuRavelling79]

Reply came back - with another kiss! 

Hi sorry Malcome (does no one know how to spell Malcolm?  ) for not replying sooner - all good thanks x

[Jonny 87]

Reply came back - with another kiss! 

Hi sorry Malcome (does no one know how to spell Malcolm?  ) for not replying sooner - all good thanks x

Let me translate.........

Hi sorry Malcolm, the windows looked the same! Terrible! Then I went upstairs in disbelief, rubbed the inside window and realised it was me all along who left it steaky with my stupid Karcher vac thingamy Bob.

But to save embarrassment I will pretend that you fixed your error.

Thanks again.



 

[AuRavelling79]

Reply came back - with another kiss! 

Hi sorry Malcome (does no one know how to spell Malcolm?  ) for not replying sooner - all good thanks x

Let me translate.........

Hi sorry Malcolm, the windows looked the same! Terrible! Then I went upstairs in disbelief, rubbed the inside window and realised it was me all along who left it steaky with my stupid Karcher vac thingamy Bob.

But to save embarrassment I will pretend that you fixed your error.

Thanks again.



 

Quite possibly. 

[Stoots]

Either call back or if its really out of the way i would apologise and offer to do the next one free (which before anyone says dont do free cleans is exactly what you going back to re-clean is anyway)

[Shrek]

Either call back or if its really out of the way i would apologise and offer to do the next one free (which before anyone says dont do free cleans is exactly what you going back to re-clean is anyway)

Although it sounds like a good idea ( cleaning next one for free) , I don’t think it would sit well with the customer. They’ve just paid £17 and their windows will be p!ssing them off every time they look out for the next month.... which could result in a cancellation imo

[Richard Groves]

I'm calling back to one I did for the first time yesterday ( daughter of  long standing customer ). Problem was it was so hard to see whether the first floor was clean enough due to stickers and grubby hand prints in her kids room on the inside.  Needless to say I shall be arranging a time she is home next week so I can assess for myself. Happens rarely but its all part of the job.

#should have invested in a 5k hot water system doh 

[Stoots]

Either call back or if its really out of the way i would apologise and offer to do the next one free (which before anyone says dont do free cleans is exactly what you going back to re-clean is anyway)

Although it sounds like a good idea ( cleaning next one for free) , I don’t think it would sit well with the customer. They’ve just paid £17 and their windows will be p!ssing them off every time they look out for the next month.... which could result in a cancellation imo

Possibly.

But it depends how far out of your way that job is.

It could be a 2 hour round trip for my furthest work I'm not doing that for a £12 job lol I'd rather risk it

[Shrek]

Either call back or if its really out of the way i would apologise and offer to do the next one free (which before anyone says dont do free cleans is exactly what you going back to re-clean is anyway)

Although it sounds like a good idea ( cleaning next one for free) , I don’t think it would sit well with the customer. They’ve just paid £17 and their windows will be p!ssing them off every time they look out for the next month.... which could result in a cancellation imo

Possibly.

But it depends how far out of your way that job is.

It could be a 2 hour round trip for my furthest work I'm not doing that for a £12 job lol I'd rather risk it

Lol fair enough , iv built my round so everything is 5 minutes away from my house

[jk999]

I would rather go straight back while the window are more or less clean if you go back next time you will have to spend more time on the clean

[Missing Link]

I once had a call back to a fairly new customer (did once before); it was a large bungalow with Georgian windows in an expensive area.

The customer wasn't in when I went back so I took a look around at the job and it looked fine to me.  Maybe the odd spot here and there, but it was old wooden-framed Georgian windows.

I assumed the customer was going to be a constant pain in the arse, wanting perfection when I'm not prepared to deliver it (for what I was charging her), so I wrote a note explaining that her windows looked fine to me and pushed that and the cash (she paid by bank transfer) through her letter box.

Job jobbed as far as I was concerned.

[Johnny B]

I had a message over the weekend from an occasional customer on a compact estate that I do that's 25 miles away. I usually just do the front windows for her. She works in the town where I live, and paid me in advance a week or so before I went to her area, which I did last Tuesday.

In a more increasing in frequency senior moment I had forgotten that she had paid me to clean all her windows, and she very tactfully messaged me to ask if I had done the backs?

Mortified, I replied that I had genuinely forgotten that she had wanted them done as well, and offered to go back on Sunday to do them for her.

Very graciously, she told me not to worry and next time I am there will be fine.

John

[Arnold Palmer]

Almost certainly this is the EU's fault.

[Stoots]

I would rather go straight back while the window are more or less clean if you go back next time you will have to spend more time on the clean

Did you think that one through lol ?

That might be the daftest thing I've read on here