You really only need their numbers if they have specifically asked you call the night before you clean or if there are any locked gates. Otherwise, if you have agreed to clean on a monthly basis just turn up and crack on. If they are not in leave them a ticket explaining how to pay online or leave an SAE.
The fewer customers you have to notify beforehand the better. It makes things so much easier and more flexible.
Yeah I see what you are saying mate but most of my customers I need to walk through house to get to back or I need them to open the side door
You are building a nightmare round James, you want these types of houses to be the minimum, not all your round pal.
When people have to be in for you to clean a regular job , it will be a pain for them and you. You will then get asked what time are you coming because they need to go to hairdressers etc etc
I don’t know what I’m meant to do about the customers I manage to pick up not having easy access to the back, I’m canvassing all round my area, what would you suggest?
James, take the awkward ones if you need the money to start, make sure there at least a fiver more for the trouble. If any of them miss you or mess you about, don’t go back.
Be honest with them, tell them they are a space in your working day and if you don’t earn from them you give the slot to someone else. Some just don’t understand why they’re a crap customer until you tell them, diplomatically!
To make it you’re going to have to toughen up. Don’t feel bad about asking for their number, it’s part of the service you offer, it’s whats sets you above some of the competitors. Getting all their details makes you look more professional imo.
Tony
