[nathankaye]

Is it just my customers new n old, who simply get confused about banking / payment options.

So im still pushing to get my existing customers onto GoCardless and I had one phone me the other day to clarify what a direct debit was as she was confused.

I also gained a new customer from me being recommended to her. Explained payment details and left my welcome pack which also outlines how to sign up using my website.
A week later and no sign up. So on the way back home I called and left a courtesy note asking if any problems to let me know.

I then received this text



Im just dumb founded at how many people I have to explain how a direct debit works.
Does any body else find this the same or is it just us yorkshire folk 

[Shrek]

Iv just said to new customers set up a standing order and I’m surprised at how many actually do it. I really can’t be arsed with reminder txts anymore for people who pay by bank transfer so only offer this option .
My kids go to kickboxing and I was told from the beginning to set up a standing order for £36 a month which I did from the start and it’s just so much easier.

[SB Cleaning]

No problem here...probably just a northern thing as going by you and your customers texts it's obvious you lots a bit tick

[Smudger]

Seriously....

you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page

Darran

[nathankaye]

Seriously....

you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page

Darran

Cheers for the constructive critique 
i think......

[SB Cleaning]

Seriously....

you have so much waffle that I was bored even before looking for the form to pay, if your having that many customers not understanding then simplify your web page

Darran

Cheers for the constructive critique 
i think......

Smudger is right, who wants to read that essay

[G Griffin]

Your welcome pack might need critiquing, so that you don't need to follow up with a courtesy note to your clients.
You're a frustrated salesman, aren't you, Nathan?
Just rub the glass, lad  .

[KS Cleaning]

After the other comments on this thread I had to have a look.... Cringe!!!!

[dazmond]

i keep it simple for my customers......its BACS,standing order,cheque,cash or card payments.....im happy with any of these methods TBH.....it doesnt matter to me....

i dont  insist on any single method of payment.......

[Slacky]

Daz, dont you have the ‘sex’ option as a means of payment?

[Ooooooog]

I really want to see the ‘welcome pack’!

[Ooooooog]

Don’t forget CHAPS as payment, don’t know what it is but it takes ages and makes you stress.

[KS Cleaning]

Don’t forget CHAPS as payment, don’t know what it is but it takes ages and makes you stress.

And leaves you looking like a cowboy!

[dazmond]

Daz, dont you have the ‘sex’ option as a means of payment?

i used to.....but i no longer fornicate with customers anymore....too distracting if they were off work when i was due round.....

[nathankaye]

I really want to see the ‘welcome pack’!

Not much space to waffle on an A5 flyer, so all is good 😎

Come on then lads, put your links up for your websites so we can all critique them.  I could get to see some well thought out sites and improve upon mine.....
Dont be shy now!

[dazmond]

no need for websites or "welcome packs"...... ......

after getting contact details and name/address i simply agree a price,frequency and payment method with a new customer,thats it....

no need for explanations about working in the rain,cleaning method etc.....unless they ask/query......

[Smudger]

Link has been here all the time - and it works 

Darran

[nathankaye]

no need for websites or "welcome packs"...... ......

after getting contact details and name/address i simply agree a price,frequency and payment method with a new customer,thats it....

no need for explanations about working in the rain,cleaning method etc.....unless they ask/query......

The welcome pack is just a little something else to help stand out in a flooded market.
Its the same when I started using business style cards to say windows have been cleaned, years ago in my area. Everybody else just used scrap paper ripped out from a book 😂

Plus its a written reminder of your terms ie work in rain, locked gates after a message and charges of that etc etc.  Its very brief but its there.  The website is an extension of that, so if they ask about whatever, ie why i work in the rain. Rather than wasting time explaning, I can simply refer them to the site.
Plus the welcome pack includes a magnetised business style card which has all the services I have listed. Yes they may not use it, but again, its a little different to others.    Which I have received alot of positive feed back on from new customers. So its effective, well at least for me anyway.

[P @ F]

Here is the link to my website....






Opinions please   

[nathankaye]

However I will be revisiting my website to condense and also adapt it for the scottish market, ie list my liscense etc.
So i'll be sorting that shortly.