[Splash & dash]

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

It won’t cost that for a kitchen window unless it’s huge £50-60 tops a large patio door glass replacement will be £150

[AuRavelling79]

"It won’t cost that for a kitchen window unless it’s huge £50-60 tops a large patio door glass replacement will be £150"

A double glazed unit replaced will cost rather more than £50. Probably the wrong side of £150 by someone who does it for a living even if it's not toughened glass.

£210 for a small one recently.

There you go.

[Nick Day]

It looks like the wing of a pigeon that has been dusting itself. Tell him about your suspicions and you are handing it to your insurance company. I actually had this happen to me (a pigeon causing this damage to my house window).

[jo5hm4n]

UPDATE - I have now heard back from my customer.

So this is what i emailed to the customer.
"Dear Mr ****,

Many thanks for communicating with me, I am sure that you must be concerned about this matter on your property.  Also thankyou for sending over the photo following on from our telephone conversation earlier on 28th March.

First of all I would like to assure you that the methods we use and have used on your property since 2016, along with the specialist brushes selected for your windows, are chosen so that it is not possible to scratch glass of any sort, whether new glass or skylights.

The brushes are made by a specialist company who have been supplying them to the WFP window cleaning industry for over a decade now and are made using PBT polyester bristles and nylon stocks. Both materials are not hard enough to scratch glass in use. They are also designed not to hold on to grit or stones in cleaning.

We do not believe we have caused this scratch due to the high quality tools and standards we use.

However we have found that sometimes scratches have been caused by other work done nearby or general house or garden maintenance and then not noticed for many months or even longer until a bright day when the sun strikes it from a certain angle.  Because imperfections may be imperceptible in dull conditions and the window is often dirty due to weather this might go unnoticed until a sunny day after the windows have been cleaned.

Therefore, in view of the above my operative did not cause the scratches to your glass.

Yours Sincerely
Josh"


He Then replied to me 5 days later with the following!

"Good morning Joshua

Good news I have been able to remove the marks on my kitchen window. As it was marked or bruised rather than scratched, I was able to use  a mild abrasive polish which did the trick.

Best wishes  ****"

Right, so come on then lads.  All you lot who told me to just be professional and hand over insurance details and accept liability.  Then the rest of you who told me to go inspect in person.  90 Minute drive round trip + fuel.

Looks like i made the right choice.  However, how should i proceed now?  Kindly tell him to jog on, for accusing me of scratching the glass, and then not even apologising after realising it was marks that would come off?  Or should i just carry on as normal and keep cleaning the windows?  What would you lot do.

[G Griffin]

Bruised?! 
Glad it's sorted, Joshua; now go round and his bruise his shins.
I think I'd carry on cleaning if he's usually alright.

[davids3511]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

That reminds me Dave, we'll have to get together for a nice breakfast in Lymm again soon eh!!!! 🌮🍔🌮🍔🌮

Sorry, didn't see this till now. Yes, I hear Sextons calling us. Let me know when you're in the area and we'll meet up.

[RPCCS]

Some good advice there, realistically it would cost him more to persue a claim against you and take longer than it would to just call a local glass co and replace the window if it bothers him. Ypu don't like him, he probably doesn't like you. Maybe this is his way of trying to sack you? Without actually saying don't come back, trying to make it unpleasant so you quit.

[jonboywalton75]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

That reminds me Dave, we'll have to get together for a nice breakfast in Lymm again soon eh!!!! 🌮🍔🌮🍔🌮

Sorry, didn't see this till now. Yes, I hear Sextons calling us. Let me know when you're in the area and we'll meet up.

Don't want to hijack Josh's thread, especially as it was one of my old customers 😁😁😁, but I'll be around there in a couple of weeks if you're up for pigging out.
If youre on the same mobile number I'll text you soon
Cheers Dave

[jonboywalton75]

Some good advice there, realistically it would cost him more to persue a claim against you and take longer than it would to just call a local glass co and replace the window if it bothers him. Ypu don't like him, he probably doesn't like you. Maybe this is his way of trying to sack you? Without actually saying don't come back, trying to make it unpleasant so you quit.

Knowing him it's just because he's a bit of a grump.
He always used to pay, I'd say give him one more shot.
He won't try anything again i don't think😱

[RPCCS]

The marks dont look like wfp scratxhes. Squeegee possibly. I wondwr if a bird left a deposit for him and he tried to clean it off with scraper or something, caused the scratch himself and trying to blame you.

[Simon Trapani]

Dump

[jonboywalton75]

Dump

Heartless and cruel 😁😁😁

[Michael Peterson]

Dump 100percent he’s already gone , something will happen you will never feel the same Cleaning it

[Smudger]

UPDATE - I have now heard back from my customer.

Right, so come on then lads.  All you lot who told me to just be professional and hand over insurance details and accept liability.  Then the rest of you who told me to go inspect in person.  90 Minute drive round trip + fuel.

Looks like i made the right choice.  However, how should i proceed now?  Kindly tell him to jog on, for accusing me of scratching the glass, and then not even apologising after realising it was marks that would come off?  Or should i just carry on as normal and keep cleaning the windows?  What would you lot do.

Well, depends on what 'Bruised' means - had you gone and looked you would know - but hey thats unto you and your customer service level - I'd say it was a good result all round and that it probably the nearest to an apology as you would get - so carry on cleaning - however inspect the window in question first just to be sure its scratch free

Darran

[Smudger]

Just one people to think about - we did a full S/F/G clean and clear - all windows and full conservatory clean - customer not present and unusally paid in full, in advance

2 hours after the clean was finished and the lads had moved on we got an irate phone call that we had broken a window - followed by an email with photo attached showing said broken window...

we were happy to point out to the customer that the glass was broken and sent him photo's (time stamped) of it before we started cleaning and a tracker report showing the vans arrival ( 2 minutes before the photo was taken ) - thats the last we heard from him 

I know its not practical from regular window clean customers - but well worth it for 1off stand alone jobbies

Darran

[jo5hm4n]

Just one people to think about - we did a full S/F/G clean and clear - all windows and full conservatory clean - customer not present and unusally paid in full, in advance

2 hours after the clean was finished and the lads had moved on we got an irate phone call that we had broken a window - followed by an email with photo attached showing said broken window...

we were happy to point out to the customer that the glass was broken and sent him photo's (time stamped) of it before we started cleaning and a tracker report showing the vans arrival ( 2 minutes before the photo was taken ) - thats the last we heard from him 

I know its not practical from regular window clean customers - but well worth it for 1off stand alone jobbies

Darran

You really covered your back on that one.  I like how you did that.  Always take photos of damage before you start a job, i must remember that and to make sure staff do the same!  both my vans are fitted with trackers now aswell so that's a good start.

[davids3511]

Wasn't one of my old custies was it Josh?

Haha, was waiting for you to pipe up.  Funnily enough as it goes it was!  Of all the customers and the windows ive done in the last 6 years this is the first time being accused of scratching glass though.  You had any experiences with this Jon?

I bet i can guess who it was as well
Guy bout 70 lives in a cul de sac off the main road in N...... Hall???

Bit of a grump

I have had an experience of this with an Asian lady,
I just denied it and she dropped the accusation.
She just didn't like me, ( not everyone does😱)
some people just try it on

if ive guessed right i dont think he's got many friends in the village and Facebook shouldn't be a problem, hopefully anyway.
hope you go on ok

Are you sure you don't remember that scratch being there the first day you cleaned them yourself?

That reminds me Dave, we'll have to get together for a nice breakfast in Lymm again soon eh!!!! 🌮🍔🌮🍔🌮

Sorry, didn't see this till now. Yes, I hear Sextons calling us. Let me know when you're in the area and we'll meet up.

Don't want to hijack Josh's thread, especially as it was one of my old customers 😁😁😁, but I'll be around there in a couple of weeks if you're up for pigging out.
If youre on the same mobile number I'll text you soon
Cheers Dave

Yes, still on old number.