The type of customer is changing. Less and less prepared to commit to a regular service than a few years back.
Out of the 12 website enquires I had this year so far, only 4 of them actually wanted to go onto a regular service 3 out of 4 choosing to go to a quarterly clean, all the others were one off requests which I didn't get or want anyway, the interesting thing is that these people had used several window cleaning companies in my local area before. Social media enquiries are ignored now, as last year out of the 30 odd, every single one of them was looking for the cheapest price with no commitment.
I have said this before, window cleaning saturated with guys starting up thinking they are going to make a fortune. Over the last 8 years I have seen a number of window cleaners start up, buy a flashy van with lots of thermo pure logos all over it, for them to pack it all up in 4 or 5 years.
This is why I am looking into other business ventures, as I do feel that in the next 5-10 years window cleaning will have changed to such an extent that you will need to supplement your income with something else, which is the way most things are going anyway.
Good news is for us who have established rounds, the value of them should increase with the demand for work going up.