On a forum, if you are feeling negative, and read something someone wrote the whole context can be completely mis construde.
Arrogance or the perception of it is irrelivent if you want to grow your business. Lee isn't trying to win a populartiy contest, he is showing us how we can improve our businesses, and communicating that, that's all, if you find it arrogant, so what..either try to learn from some of the things he has done or carry on as you are, he doesn't care and neither do we if you wanna be a cry baby...boo hoo.
I have met lee, he is an easy to chat with, down to earth bloke.
I'm looking forward to the channel lee, it's refreshing to see someone who is business focused, not soneone who is consumer led with buying the best brush, or thinnest hose.