[poles apart]

Anyone have a bonus scheme in place for employees? If so, what are your criteria and how much do you pay?

thanks, Rod

[Smudger]

we used to do a bonus £300 per quarter

No more than 2 days sick
No lateness
No more than 3 customer complaints
Average hourly turnover of £40+ p/h on regular window cleaning

it was £50 for each item - if you qualified for all 4 there was an extra £100

worked well - but in the end we just incorporated the bonus into their hourly rate

Darran

[escorttdi]

hourly rate being???

[poles apart]

Thanks for that. I'm going to work on one this week.

[Spruce]

Paying a money bonus reward for working faster and achieving more during the day is a road to trouble IMHO. The motor trade is plagued with the aftermath of their bonus insentive schemes they introduced into their workshops many years ago.

All the mechanics think about is how much bonus they will earn at the end of the week. Quality of workmanship drops as they 'cut corners' to do the job quicker. They don't want to trouble shoot a problem as they will end up loosing bonus if they spend time on trying to find an intermittant problem and don't suceed. If they are told to do it they later report back that they couldn't find the problem when they didn't even look.

We had one character who was used as an example of achievement and dedication through our motor group due to his hard work. He was later caught out charging and completing 2 services on 2 cars that he never touched. But he still managed to fill in the customer's service book.   

Unfortunately, this sort of cut corners approach is also a reality with window cleaning. This also will reflect on your reputation as a business and if you are small business, directly on you. Once you start employing you have to be proactive by taking time out to randomly inspect the quality of their work and sort out any issues before the customer complains. (This I learnt from what was done and not done in our service workshops. Our workshop manager should have been walking around his workshop most of the day keeping an eye on what each of them were doing. He didn't - hence the drama. )

[poles apart]

Mmm, food for thought.

Thanks for the input.