[Stoots]

To be fair he's not on our level anyway.

He's not even got a van or any uniform, no diesel heater or a hi mod pole in sight.

Definitely a bottom feeder.

[jo5hm4n]

This guy's responses make him look like an absolute twonk.  Some people just dont have any business acumen or know how to handle situations.  When did using inappropriate language, and shouting at customers ever do anybody any favours.  She does seem like a messer, but he should be used to that!  Don't take it personally.  Life is too short to kick off over a tenner and a lost customer.

These guys give us window cleaners such a bad name.

[jo5hm4n]

To be fair he's not on our level anyway.

He's not even got a van or any uniform, no diesel heater or a hi mod pole in sight.

Definitely a bottom feeder.

Exactly, where is his freebie Gardiner cap, can't be a professional without one of those!

Daz, i think you should go round and see the bloke.  Convince him to spend 4k on a hot water setup then teach him how to run his business properly before he attacks all his customers for not signing up to his gardening service package.

[dazmond]

To be fair he's not on our level anyway.

He's not even got a van or any uniform, no diesel heater or a hi mod pole in sight.

Definitely a bottom feeder.

Exactly, where is his freebie Gardiner cap, can't be a professional without one of those!

Daz, i think you should go round and see the bloke.  Convince him to spend 4k on a hot water setup then teach him how to run his business properly before he attacks all his customers for not signing up to his gardening service package.

 

[Walter Mitty]

It's daft to get sucked in like that but I can see how it happens.  I reckon she set him up and he fell for it.  Oh dear!
I got out of my pram once when a customer called me a "Bloody robber."  That was way back when I wasn't charging anywhere near enough.  I told him to find someone else at that price, but I was a bit too loud about it.  His wife asked to start cleaning again a few months later.  I told her no and told her why (calmly, this time).

[Cookie]

Window cleaning is a Service Industry. To run a successful window cleaning business the following customer service skills are probably more important than how well you can actually clean a window:

https://www.thebalancecareers.com/top-soft-skills-for-customer-service-jobs-2063746

Sometimes you just have to bite your tongue & walk away.... I'm sure we've all had to do it at one time or another.

[Stoots]

I can see how it happens.

I got a text just the other day "said you've cleaned my windows but that patio door is still filthy with paw prints"

He may have been right, it was ping it down and I didn't notice anything need any extra scrubbing....

Sorry if I've missed something I said I'll call back

"I don't think you've even been round the back at all the wheelie bins haven't moved"

Yes I have I moved the bins and put them back.

"Well I don't think you have, the patio doors don't look touched"

This is the point where you need to breathe, my initial reaction was how dare you question my integrity you skinny little idiot bag, I got close to letting him know that I was insulted .... however I simply said, I'll call back and have a look and rectify.

To be honest I think there is a line, I'll tolerate an idiot to a point, but if it's getting close to being rude or insulting I'll lose it and they can feck right off...I won't be taken for a mug and suck it up in the name of customer service.

That's why we are self employed, I used to work in retail and some of the abuse I had seen people take was unreal.

[John Mart]

I can see how it happens.

I got a text just the other day "said you've cleaned my windows but that patio door is still filthy with paw prints"

He may have been right, it was ping it down and I didn't notice anything need any extra scrubbing....

Sorry if I've missed something I said I'll call back

"I don't think you've even been round the back at all the wheelie bins haven't moved"

Yes I have I moved the bins and put them back.

"Well I don't think you have, the patio doors don't look touched"

This is the point where you need to breathe, my initial reaction was how dare you question my integrity you skinny little idiot bag, I got close to letting him know that I was insulted .... however I simply said, I'll call back and have a look and rectify.

To be honest I think there is a line, I'll tolerate an idiot to a point, but if it's getting close to being rude or insulting I'll lose it and they can feck right off...I won't be taken for a mug and suck it up in the name of customer service.

That's why we are self employed, I used to work in retail and some of the abuse I had seen people take was unreal.

That sort of customer is at least a once a week occurrence when you get the numbers. I get pretty prickly with it. I will be very short back and I won't accept being called a liar. Hence why I have some sympathy with his indignation. Obviously I wouldn't behave like that, but she seems a nasty person.

[Shrek]

The guy looked like he was going to hit her at the end. Dickhead

[dazmond]

i told a customer to f*** off once many years ago and gave him 2 fingers......ive been cleaning his for a few years again now...in fact im cleaning his today!

[dazmond]

yeah their all nasty them charity workers!

[AuRavelling79]

Of course, we don't know the unedited version or back story. But I always feel that when one party starts filming or recording then that party will then be on their best behaviour from that point on.

I remember where a spouse was telling me how difficult life was with the other spouse and asked me to listen to a recording. Of course behind closed doors the other spouse let fly and said what might seem shocking and out of character. The spouse recording answered levelly and in a matter-of-fact manner.

Subsequent events showed me that there was a lot of "playing" on both sides to garner support for their respective positions.

 

[dazmond]

I can see how it happens.

I got a text just the other day "said you've cleaned my windows but that patio door is still filthy with paw prints"

He may have been right, it was ping it down and I didn't notice anything need any extra scrubbing....

Sorry if I've missed something I said I'll call back

"I don't think you've even been round the back at all the wheelie bins haven't moved"

Yes I have I moved the bins and put them back.

"Well I don't think you have, the patio doors don't look touched"

This is the point where you need to breathe, my initial reaction was how dare you question my integrity you skinny little idiot bag, I got close to letting him know that I was insulted .... however I simply said, I'll call back and have a look and rectify.

To be honest I think there is a line, I'll tolerate an idiot to a point, but if it's getting close to being rude or insulting I'll lose it and they can feck right off...I won't be taken for a mug and suck it up in the name of customer service.

That's why we are self employed, I used to work in retail and some of the abuse I had seen people take was unreal.

i had the same many year ago too!the customer said i didnt clean the backs when i went round to collect!HE WAS CUTTING HIS MASSIVE LAWN ON HIS RIDE ON MOWER when i cleaned them....the insides were always filthy.dumped.....boss of a very large coach company too.....

[nathankaye]

Absolutely, but we all have a choice on how to act in these situations. You can either keep your cool, speak appropriatly and/or walk away.  The other choice is to swear and curse and act all threatening.
The choice you make, says a lot about the person you are.
No one likes being called a liar or taken advantage of and yes you should stand up for your rights but that doesn't excuse unacceptable behaviour.

[cleaniac]

Oh dear oh dear.  he hasn't helped his case has he?

If she is spreading false accusations of shoddy workmanship then really he should get legal advice and look into suing for Libel.

However, looking at the way he has dealt with the sitiation, and how he hasnt effectively communicated with the customer without laying into a barrage of insults, its no wonder she is complaining.

You’ve got a thing about suing people.

The fella in the video did himself no favours at all. He should be ashamed of himself for responding to her accusations in that manner. If that were me I’d have to keep my head down, forget the customer and just try to look forward to building a reputation founded in trust and quality work.

No i haven't, its just that if he really does feel that her accusations are untrue, and not fair then it would be a much better option for him to get a cease and desist letter sent by courier to the individual highlighting the incorrect accusations, if she fails to stop spreading the alledged lies about the individual then he can if he wants to take her to court, although rarely this will get that far as a cease and desist letter usually works 99.9% of the time and hits the nail on the head.

This is what i nearly did earlier on this year when i was accused of poor workmanship and insulted on this public forum, but decided not to send it and save myself 20 quid when he publicly apologized on the very same forum.

You must protect your business interests and show that your not afraid of doing it.

However looking at the way he has spoken to the customer, the guy is lacking in many areas, and she probbably has a point tbh.

[Simon Trapani]

Lol

[Stoots]

I can see how it happens.

I got a text just the other day "said you've cleaned my windows but that patio door is still filthy with paw prints"

He may have been right, it was ping it down and I didn't notice anything need any extra scrubbing....

Sorry if I've missed something I said I'll call back

"I don't think you've even been round the back at all the wheelie bins haven't moved"

Yes I have I moved the bins and put them back.

"Well I don't think you have, the patio doors don't look touched"

This is the point where you need to breathe, my initial reaction was how dare you question my integrity you skinny little idiot bag, I got close to letting him know that I was insulted .... however I simply said, I'll call back and have a look and rectify.

To be honest I think there is a line, I'll tolerate an idiot to a point, but if it's getting close to being rude or insulting I'll lose it and they can feck right off...I won't be taken for a mug and suck it up in the name of customer service.

That's why we are self employed, I used to work in retail and some of the abuse I had seen people take was unreal.

That sort of customer is at least a once a week occurrence when you get the numbers. I get pretty prickly with it. I will be very short back and I won't accept being called a liar. Hence why I have some sympathy with his indignation. Obviously I wouldn't behave like that, but she seems a nasty person.

When you get pushed enough eventually you'll bite.....maybe she was just the unlucky one who got the brunt for every Messer he's ever had.

[davids3511]

Bet he thinks he owns a "patch" too.

[Johnny B]

He probably went off on one because he is desperate to keep whatever customers he has (or had) left. He needs to remember that his customers don't owe him a living, but they will look after him if he looks after them, by doing a good job (in the eyes of the customer) and being prepared to listen to any complaints (whether justified or not) and dealing with them in a calm and professional manner.

As for the customer, maybe she didn't want to complain, but bit when he started backing her into a corner. She may have spoken about him to her friends and neighbours, but she has every right to do that. If he does a good job, he will get recommendations. If his work is poor, he'll be out of business. His choice, his problem.

John

[chris turner]

Oh dear oh dear.  he hasn't helped his case has he?

If she is spreading false accusations of shoddy workmanship then really he should get legal advice and look into suing for Libel.

However, looking at the way he has dealt with the sitiation, and how he hasnt effectively communicated with the customer without laying into a barrage of insults, its no wonder she is complaining.

You’ve got a thing about suing people.

The fella in the video did himself no favours at all. He should be ashamed of himself for responding to her accusations in that manner. If that were me I’d have to keep my head down, forget the customer and just try to look forward to building a reputation founded in trust and quality work.

No i haven't, its just that if he really does feel that her accusations are untrue, and not fair then it would be a much better option for him to get a cease and desist letter sent by courier to the individual highlighting the incorrect accusations, if she fails to stop spreading the alledged lies about the individual then he can if he wants to take her to court, although rarely this will get that far as a cease and desist letter usually works 99.9% of the time and hits the nail on the head.

This is what i nearly did earlier on this year when i was accused of poor workmanship and insulted on this public forum, but decided not to send it and save myself 20 quid when he publicly apologized on the very same forum.

You must protect your business interests and show that your not afraid of doing it.

However looking at the way he has spoken to the customer, the guy is lacking in many areas, and she probbably has a point tbh.

I'm sure that person would have laughed hysterically when receiving said letter through the door...

Remember, the apology was only for the public shaming, I still stand by my original comments. Sue me