[cleaniac]

Don't over think it guys,

Just reflect it on your pricing. You will always get messers, in any line of business not just window cleaning.

I have a lady whom i took on as a Bi Monthly Clean earlier on this year; she had her 1st clean at £55 and then two others at £38,
then she cancelled one clean for some reason i cant remember. ok no worries ill give you a new date for the next one, so did that, she cancelled that but asked to resume in 2 months time, no worries i said.  2 months later, i do the clean and give her a bill for £55 instead of the £38. Whats this, we agreed to £38 every two months! Yes i said we did, well why have you given me a bill for £55,  well, you havent had them cleaned every two months have you? you kept cancelling.

She was ok with it, and could underdtand the logic, she then said, i better stick to the dates then hadnt i? Yep i said. ..see you in two months..by all means call me if you need to cancel...no no she said we wont.
 
lol i just dont get worked up anymore...life is too short.

[P @ F]

No , you just got lucky due to the fact that most of your custies have money falling out their arses 
She probably still looked down her nose at you but just didnt have the time to argue the point 

[paul alan]

If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.

This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.

If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years.  But she's a good customer and has got me more work etc and so I don't mind her doing tbis

You finish before 3pm because you don't rinse

[Stoots]

The faster you can dump the headaches the better. Life's too short to be dealing with this crap from customers.

I also finish at 3pm , I'm usually knackered and bored poopless of scrubbing glass by that time.

[nathankaye]

If you're running at capacity in July, you can't expect to service the same volume of customers in January without further investment and extra staff. Not reliably and to a decent standard anyway. Especially up here.

This is why I finish my days not long after 3 pm, so I'm not struggling to get all the work done during winter months.

If any of my customers do this, it depends who they are if I accommodate them or not, but it's rare that it happens.
However I do have one customer who stops for a couple of months, from Dec to march and she has done for years.  But she's a good customer and has got me more work etc and so I don't mind her doing tbis

You finish before 3pm because you don't rinse

😂 😂 😂 🙄
Don't know where you get that thought from?  I rinse on the glass with a heavy quick flow of water. 
Oh, did I mention I use water which is around 009, so combine this with dirt on the window (however much or less there is on maintenance cleans) it carries a risk of spotting if the rinse isn't done and I certainly would receive complaints.

A little vid I did quite a while ago (warning 😂 it's just over 3mins)
https://youtu.be/jo2K_bnUgi4

[cleaniac]

If your water quality is top notch you wont need to 'rinse'

Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? 

Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).

Keep it at 000, high flow, bash through the work. I never get problems with spotting.

[nathankaye]

This ain't about water quality on this thread, but...
I can assure you on my work or the areas I work that my water of 009 does not leave spots.   I've also used it going into late tea s and when I realised (I should get a brush inline tds from reach it 😂😂) I went back and checked the work and suprise suprise, all was good.
But I do rinse on, and even by what your saying, nobody doesn't rinse. Your method is cleaning ad rinsing in one because ofthe high flow. So it's ludicrous to say you don't rinse.  This is the same for me and I don't do a final rinse off the glass either. So yippee, I ain't a lemon 😁

[combat1]

Never had it before but three cancelled ‘ until spring’
I must be doing a rubbish job!!
Not worried about losing them, will prospect work nearer home.

[dazmond]

If your water quality is top notch you wont need to 'rinse'

Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? 

Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).

Keep it at 000, high flow, bash through the work. I never get problems with spotting.

lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....

some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....

[Stoots]

If your water quality is top notch you wont need to 'rinse'

Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? 

Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).

Keep it at 000, high flow, bash through the work. I never get problems with spotting.

lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....

some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....

I agree, small philic windows can be cleaned with no rinse or very little rinse.

Phobic windows, especially big ones that are really phobic need rinsing off the glass

Some of the windows I clean wouldn't sheet with a hose pipe never mind a 5lpm pump and 2mm pencil jets.

Some windows I don't rinse, some windows I rinse a bit and some I rinse for what seems like forever.

[nathankaye]

lots of times esp if the windows are large and hydrophobic IMO you need to rinse off the glass to get all the little bits of dirt off.....

some of my 8 weekly jobs are like first cleans EVERY TIME due to the high number of 150+ yrs old trees and farmers fields/open spaces surrounding them..... even worse if its been windy....

Thankfully I only have a very small number of customers who live near trees, with sap problems for the windows. But like daz would now say, they aren't much of a problem anyway when you have Hot water 😁

[Slacky]

Ive had just one so far who said, we are going to leave it till the spring, will be in touch.

I cant even be arsed anymore arguing with customers or reading them the rule book.


I just said no problem. deleted them off the round and of my mind. If they ask to come back next year I might if it suits me or I might not if it doesn't.

I couldn't care less either way, I just focus on picking up new work

This man wins the internet. Thats exactly how to address this issue.

[jonboywalton75]

I bin em, cos it makes ME feel better

[AuRavelling79]

I bin em, cos it makes ME feel better

Lot of truth in that.

[james peters]

before I make a decision, I always ask myself how do I benefit?
I have had three ask to leave it till march this last month .... one has done it on 2 occasions.
firstly, I will admit its highly annoying grrr!
however, I have to look at where is the customer, are they a good customer as regards paying on the day... good access ,
more importantly, are they in the middle of a good run of customers ?
will I be biting my nose off to spite my face ?
the one that has done it on 2 occasions pays £36 every month... but is elderly and always at home , and pays cash .  she is on a run of houses I do. shes a bit old school, but a good customer for 8 months . It takes me 20 mins to do her property, I am happy to accomadate her request to leave it till march.
THE OTHERS CAN DO ONE !!!! LOL

[P @ F]

I get it with that one , as long as it’s not totally mingin when you restart I would do the same , but if it’s a £12 job then no fecking chance !

[KS Cleaning]

Well, I’ve not had to use the ‘ I don’t offer a seasonal service ‘ chestnut for a long time......until today!
Newish customer, cleaned for the last 5 months, phoned me up and said “ I don’t do online banking so could you come and pick up the cash” I explained I wouldn’t be in that area so would get it on the next clean, then came those dreaded words “ actually it’s a bit pointless cleaning them in the winter so if you could just collect the cash and we will start again in March “ ....How very dare she 😂

[Splash & dash]

If your water quality is top notch you wont need to 'rinse'

Always makes me chuckle when i see wfp users standing there rinsing with the brush off the glass..what the hell are you rinsing off? The pure water you already put on the glass?? 

Just go high flow, wash the tops and frames 1st, then go back and do glass, no need to rinse, the water has nothing in it (well it shouldn't have anything in it, if your washing at 008 or even 001 then thats probably why your standing there like a lemon wasting time and water).

Keep it at 000, high flow, bash through the work. I never get problems with spotting.

You can do what you have said and get away with it on some windows but most will need rinsing or when it dries there will be bits all over the glass , or there are down where I am been there tried that technique years ago and had numerous problems now rinse all windows off the glass and get zero problems  for the extra time taken it’s well worth it , your technique will not work with salt on the glass either we do loads of costal jobs windows are opaque every visit rinsing is a must

[P @ F]

Big up to the South West massive !

[Walter Mitty]

more importantly, are they in the middle of a good run of customers ?

This can work either way though.
It can spread to the other customers once word gets out that you stop eating in early November.