Two weeks ago on an average working week,ie, 5 working days, the average age of my customer was 89, yes, 89 youngest 82, oldest 97 .....50% were repeats, others recommendations...none unsuprisingly facebook...not sure that any of them used the internet... I love parish magazines which the older members of the community still use and has a legitimacy of their own. I have not raised my prices this year, only on 3 commercial accounts that I do, and I guess im not chasing the money...being a mature operater I get knackered enough as it is. As soon as I hear,rarly, a young voice on the phone making an enquiry, usually asking price immediatly, I smile ,suggest a call to view to ascertain fabric type, level of soiling and access, and if they ask again about price , they are somebody elses customer, not mine.
If you have been going for a while and have a reasonable customer base , and treated them well, im my opionion ,they are the best customers. Regards Simon