Broke a pane of glass today, trying to push an upstairs opener closed.
Customer reckons he's spent 5 hours in A & E as a result, so a lost days wage - he can't envisage himself working tomorrow apparently as well , as his back went in to spasm.
All this after he came out of the property in a highly agitated, verbally aggressive and actively mobile manner
Wants to put in a claim against me.
Seems to think its my fault!