[lee_dewing]

Got a customer that I’ve cleaned for about 7 years.

Asked to reschedule clean yesterday as she was ironing and didn’t have time to unlock gate.

I dread cleaning side and back as there’s sh!t everywhere.

Mainly wheelie bins and recycling rubbish, tons of it 😬

She only has the back done 3 or 4 times a year.

I did back windows in April and they were minging, hadn’t been cleaned for 8 months, limescale all over bi fold doors,  5 big doors as well😔

She thrust the money in my hand before she shot out.

(£18, £8 front £18 all round).

10 minutes front but 35 minutes back 😡
Ended up spraying limescale remover onto brush 😤

Anyone got quick answer to lime scale and hard water 💦 marks?

What would you do with this customer?

I clean monthly and do 4 of her neighbours.

If I sack her I’m still cleaning close by.

Have done this in the past but do get on with this customer and husband well.

I can’t be bothered writing letters or trying to impose rules on the doorstep.

Gonna leave till next time I’m in the road anyway not going back as now not local.

I’ve Always been friendly and easy going but some seem to see this as weakness 🤢

Thanks Lee

[Shrek]

Just txt her and say due to time restraints, I can no longer clean the back of your house. I have taken on some new customers and I can only see to so many customers a day and the back of your house takes twice as long as someone who gets it done monthly.
I would be happy to carry on cleaning front only for you though, cheers

[nathankaye]

Price increase time I think!
If she leaves the backs for so long, you want to treat it financially as a first clean every time. £18 might be fine on a 4wkly schedule but not on a whatever time frame basis.   This will make it more rewarding for your time n effort and might encourage her to have it done more frequently at the cheaper price.

[Missing Link]

I've a friend who advised me to 'just be honest with your customer', when this kind of scenario has come up.

And I am.

And I generally end up losing them because they really don't like the new price, but I'm fine with that, and it means I'm not trying to dodge them in Tescos when I'm shopping.

[Simon Trapani]

Dump!

[The Jester of Wibbly]

Just say that's ok.  I can babysit your iron while you unlock the gate when I get there so nothing to worry about.

[alank]

She rescheduled the clean coz she was ironing ffs.then thrusts £18 quid into your hand for 45mins on the glass lee you know what you have to do mate.

[֍Winp®oClean֍]

They most probably do see your friendliness as a weakness- they ARE taking the P**s Lee...... dispose with immediate effect!👍

[Simon Trapani]

Dump for the dog mess alone.

[dazmond]

if theres dog crap down the side of the house i would refuse on this alone until shes cleaned up every last one......

also be honest and say itll be £20 for the back windows if she leaves them that long again not £10.....

if she refuses then obviously its a job you could well do without anyway......happy days....

[dazmond]

ive never removed limescale from windows before and im not gonna start 25 years in!

[Splash & dash]

I would just stop doing it if she said anything I would explaine why I hadn’t returned and I would not be going back unless things alter

[Shrek]

I had a customer who lives in a terraced house with a shared alleyway next to the front door to get to the back.
I quoted £12 once a month front and back , they said we’ll just have front only done and then the back now and again. So I say ok £6 front only , then after 8 months they asked for the back to be done. So I do it and it’s gone green , took ages.
Got a txt from him saying Iv left a few dots on the window of the wooden back door. I’m thinking for Fck sake if you got it cleaned more regular then it would be flushed out. Another 8 months , wife comes out and asks can I do the back. I say sorry but because you leave it so long , it takes too much purified water and then I don’t have enough for my other jobs that Iv already booked in.
She never asked again 

[lee_dewing]

I like that shrek👍

Thanks everyone.

No not dog 💩 poo

Just junk (clutter nutter).

And bags of recycling with wheelie bins.

If you don’t trip over the hoses get tangled 😡

[windowswashed]

You're better off without customers like her. Dump and don't look back. I went to a new one, informed her when I was coming, back garden full of dog excrement everywhere, took one look and popped a note in her door saying 'No thanks' and politely explained the reason why I wouldn't do it, never have and never will even though I do clean her neighbour next door. Bang out of order, lazy sods. I feel sorry for the dog trying to find somewhere to park it's ass, lazy people don't deserve dogs

[dazmond]

i have a few estate work jobs that only have the backs done occasionally.its ok as long as you charge extra if they ve not been done for ages....i wouldnt remove limescale on windows though....

so you made £18 for 45 mins work lee?id be gutted too!

[AuRavelling79]

Got a customer that I’ve cleaned for about 7 years.

Asked to reschedule clean yesterday as she was ironing and didn’t have time to unlock gate.

Dump. She takes you for granted and doesn't value your service.

I dread cleaning side and back as there’s sh!t everywhere.

Dump. Obviously.

Mainly wheelie bins and recycling rubbish, tons of it 😬

See above

She only has the back done 3 or 4 times a year.

If it was this alone increase price markedly.

I did back windows in April and they were minging, hadn’t been cleaned for 8 months, limescale all over bi fold doors,  5 big doors as well😔

See above.


She thrust the money in my hand before she shot out.

(£18, £8 front £18 all round).

Thoughtless cow. Dump.

10 minutes front but 35 minutes back 😡

Dump.

Ended up spraying limescale remover onto brush 😤

Don't bother.

Anyone got quick answer to lime scale and hard water 💦 marks?

See above.

What would you do with this customer?

See if you can work out the sensible thing to do. 

I clean monthly and do 4 of her neighbours.


Still dump.

If I sack her I’m still cleaning close by.

See above.

Have done this in the past but do get on with this customer and husband well.

Not anymore.

I can’t be bothered writing letters or trying to impose rules on the doorstep.
So Dump.

Gonna leave till next time I’m in the road anyway not going back as now not local.

Don't ever go back.

I’ve Always been friendly and easy going but some seem to see this as weakness 🤢

You might be on to something here, Sherlock. 

Thanks Lee

A pleasure to be of help.

 

[Stoots]

Sometimes i think we may bottle these things up when maybe the customer is just not aware of the problem they are causing.

Face to face would be best and just say that due to her not having the backs done very often its taking you twice as long so unfortunately you either need to do them everytime or charge a premium, you also could just do the front only if she prefers. Just be honest and ask her, teel her if none of that suits her then you are afraid you wont be able to clean her windows anymore as you are really busy and its taking too much time. She will either understand or she will dump you, but by the sound of it she needs to be dumped anyway so why not take a chance and ask the question.

I know, its easier said than done, most of us dont like confrontation and just dump, thats what i would probably do lol but i just think sometimes we might win a few of these situations if we simply communicate with confidence and self respect. If you allow them to walk all over you they will, there needs to be a mutual respect in this job.

[G Griffin]

Lee, don't worry about the fact that you clean her neighbours.
They might sympathise with you rather than her. And it might be a gentle reminder not to mess you about.

[robert mitchell]

Got a customer that I’ve cleaned for about 7 years.

Asked to reschedule clean yesterday as she was ironing and didn’t have time to unlock gate.

I dread cleaning side and back as there’s sh!t everywhere.

Mainly wheelie bins and recycling rubbish, tons of it 😬

She only has the back done 3 or 4 times a year.

I did back windows in April and they were minging, hadn’t been cleaned for 8 months, limescale all over bi fold doors,  5 big doors as well😔

She thrust the money in my hand before she shot out.

(£18, £8 front £18 all round).

10 minutes front but 35 minutes back 😡
Ended up spraying limescale remover onto brush 😤

Anyone got quick answer to lime scale and hard water 💦 marks?

What would you do with this customer?

I clean monthly and do 4 of her neighbours.

If I sack her I’m still cleaning close by.

Have done this in the past but do get on with this customer and husband well.

I can’t be bothered writing letters or trying to impose rules on the doorstep.

Gonna leave till next time I’m in the road anyway not going back as now not local.

I’ve Always been friendly and easy going but some seem to see this as weakness 🤢

Thanks Lee

Do what every window cleaner on ciu does , dump and replace with two jobs that pay double the price , are supermodels and cant resist blowing you on every visit