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Jonny Swirljet

  • Posts: 205
Customers - Initial comments that hack me off
« on: June 21, 2018, 06:42:06 am »
When i attend a new customer to look at a job and generate a quotation for them to consider there are a few comments that make me loose the will to live and immediately up the price of the job.

1. I usually do it myself but.......
2. Bernie, or whoever, he's a fireman, you know....he usually does all our odd jobs but he's been promoted and hasn't got time
     anymore.
3. If i can get my neighbour to have theirs done do we get a discount?
4. Whilst you've got your jet washer out can you give my garden furniture the once over, oh! and while your at it the bird bath is
      looking a bit sad.
5. It it cheaper if i pay cash?
6. I need it done ASAP

Mind you i'm 64 and very truculent

Mike Halliday

  • Posts: 11581
Re: Customers - Initial comments that hack me off
« Reply #1 on: June 21, 2018, 07:19:34 am »
The garden furniture is a big one with me.

But the saddest one is from an elderly lady...... “ my husband used to do it” :-[
Mike Halliday.  www.henryhalliday.co.uk

Smudger

  • Posts: 13438
Re: Customers - Initial comments that hack me off
« Reply #2 on: June 21, 2018, 04:06:10 pm »
Don’t you just just love customers 🤪😜

Yes sir I can do your furniture that will be another £50 thank you

Darran
Never argue with an idiot, they will only bring you down to their level, and beat you with experience