I 'splash n dash' too. What's the point in over-kill?
I've had one complaint recently about being 'five minutes' and a lowering of standards, for a £20 job, which I thought was a cheek, since I normally have to badger this customer via facebook for payment, once I've rolled it over three cleans.
She's Russian, by the way. Russians always seem a bit bolshie to me.
So I made sure I got paid, have been nothing but polite, and I'm not going back.
'Lowering of standards', the cheek of it, my standards are always low. I don't want fussy customers.