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SB Cleaning

  • Posts: 4287
Re: Sacking off late payers
« Reply #20 on: April 23, 2018, 09:39:12 pm »
If you have plenty of work then i would tell them its go cardless or no service...theres plenty of other potential customers out there who will pay without reminders ;)

dazmond

  • Posts: 23988
Re: Sacking off late payers
« Reply #21 on: April 23, 2018, 10:13:00 pm »
I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.

ruddy hell adam!i dont have to text  the late paying customers more than once (usually)before they cough up. its only a few jobs here and there that require an additional text after that.....

my advice.....get 5k-10k behind you and keep all your bills up to date then the odd late payer wont bother you....trust me.......
price higher/work harder!

Stoots

  • Posts: 6213
Re: Sacking off late payers
« Reply #22 on: April 23, 2018, 11:16:54 pm »
I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.
I don’t think I’ve written off 7 debts in 7 years.

I've written off about 30

But then I've probably been through more customers in 4 years than you have in 7.

Most of it canvassed work, most of it a load of poope.

Thankfully I'm now at a point where I don't want to grow much more so hopefully things will improve.

Stoots

  • Posts: 6213
Re: Sacking off late payers
« Reply #23 on: April 23, 2018, 11:21:19 pm »
I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.

ruddy hell adam!i dont have to text  the late paying customers more than once (usually)before they cough up. its only a few jobs here and there that require an additional text after that.....

my advice.....get 5k-10k behind you and keep all your bills up to date then the odd late payer wont bother you....trust me.......


It doesn't really bother me anymore, non payers and Messer's are just par for the course when trying to build a round fast.

You take  on an amazing amount of poope.

But I've added over 150 customers since Jan and am now at the point where I don't want anymore this year so now the refining starts.


lee_dewing

  • Posts: 3120
Re: Sacking off late payers
« Reply #24 on: April 23, 2018, 11:50:05 pm »
I had a few like this not massive jobs, £20 - £30
Alot easier cleaning than getting paid.

It got to the point where I was going to dump them.

I left a letter to customers concerned saying that from next clean it was standing order only.

I said that everyone on my round was being converted to standing order (not true just these few pain in the bum customers).

I said that prices would be fixed for 2 yrs.
4 customers concerned excepted.

1 of the customer's played the waiting game and contacted me 3 months later asking why I hadn't been.

They denied getting the letter, even though I had hand posted it through their letterbox in my envelope's I'd always leave with a bill card. 😁

I joked it had probably been scooped up with the junk mail.

They set up standing order too.

I would refund these customers if I was late but always make sure these are done every month.
Pleasure in the job puts perfection in the work.     - Aristotle

lee_dewing

  • Posts: 3120
Re: Sacking off late payers
« Reply #25 on: April 24, 2018, 05:06:34 pm »
Or you could tell customers in question that There's a price rise coming, which can be avoided by standing order😁

It's surprising what hoops people will jump through to save a couple of quid!
Pleasure in the job puts perfection in the work.     - Aristotle