[Shrek]

Hi all ,

Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.

What would you do?

Cheers 👍

[Elfyn]

I have a policy - three strikes and they're out.

[David Beecroft]

Insist they sign up to go cardless if they want you to carry on.

[dazmond]

Hi all ,

Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.

What would you do?

Cheers 👍

i have a few like that......they always pay in the end and like yours their well priced jobs so i keep them......why would i get rid of them just because they pay a bit later than most of my customers?i dont live "hand to mouth" anymore and havent for a very long time......

[dazmond]

i send a text reminder after 14 days(its stipulated on my invoices) PLEASE PAY WITHIN 14 DAYS MANY THANKS DARREN.....

most pay there and then...others within a few days....

[John Mart]

What’s the big deal?

[Shrek]

What’s the big deal?

The big deal is that they don’t pay every month after I’ve cleaned

[Dane]

I think the fact they’re fairly priced and easy jobs means keep them... as long as they pay in the end.

Totally agree this is where the GoCardless option can come into play if you have it as an option, they may say “I wish you had told me before about this”.... good luck 👍🏿

[nathankaye]

Hi all ,

Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.

What would you do?

Cheers 👍

I have a small handfull like this as well, but truth be told its also our fault for allowing it to contine for so long, so in the end the customer doesnt know any better.
Just send them a reminder text after several days of cleaning them rather than end of the month. Yes its a pain, but sometimes we have to do so

[Marc Stock]

Its part of running a business. Its called credit control.

[C & S]

If they pay when you text them then its not too bad. Bit annoying but hey.

Maybe text them after 2 weeks instead.

If their well prices jobs that are compact in your round then Id keep them.

We all have ones like that.

[james peters]

Hi all ,

Iv got 4 customers that are very well priced but never pay unless I ask them!! I leave my card to say Iv been , then nothing , until I txt them On the last day of the month asking ‘please will you transfer the window cleaning payment?’ . And THEN they pay.
And it’s been like this for about a year or so - It is getting on my tits , but they are easy jobs and well priced.

What would you do?

Cheers 👍

I have a small handfull like this as well, but truth be told its also our fault for allowing it to contine for so long, so in the end the customer doesnt know any better.
Just send them a reminder text after several days of cleaning them rather than end of the month. Yes its a pain, but sometimes we have to do so

I agree with this ... customers need to know that payment is required ASAP.
I always remind them to pay if they havnt done so within a week. once they know that they will get that reminder , they normally pay in the future within one week .
for my buisness , if they continue to need reminding, they are gone .
cleaning the windows is the easy part .... good pricing , and fast cashflow is what makes our buisness better.
we all spend time and money finding ways to clean the windows faster and more efficiently. but the bottom line is getting paid ...
chasing payments costs time !
a bird in hand is worth 2 in the bush . that is soo true 

[Stoots]

I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.

[james peters]

I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.

I  do far less in terms of work done than I did 5 years ago .
Yet I am better off financially and spend less time chasing payments . Which is all time consuming etc
I set boundaries as to what I expect from a customer . Yes ! It takes longer to gain the business I want . But it's worth it .
When I get home  I prepare for the next day . Not having to chase money saves time .

[John Mart]

What’s the big deal?

The big deal is that they don’t pay every month after I’ve cleaned

Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.

[John Mart]

I text after 7 days, then roughly every 4 days after that.

So by time next clean rolls round, they have probably had 4-5 texts.

If they havent paid by next clean due they are obviously not the kind of people i want on the round.

What else can you do but drop them and keep moving, replace them asap.

Its happened to me plenty of times, someone coughs up after a couple of months so you take them back on only for it to happen again and it ends up that they never pay.

I sent out 10 debt letters the other week, only 3 paid up. The other 7 will be written off as its not worth taking a day off work for a tenner to try and get it back.

Unfortunately this is the hardest part of our job, getting paid...its disgusting if you think about it, we are quite often treated as pondlife.

I have some great customers who go out of there way to pay me, including driving to my house and posting it through... but i also have a few that i have to prise it from.

I wonder if anyone has actually got a perfect round, i dont think its possible.

I don’t think I’ve written off 7 debts in 7 years.

[Shrek]

What’s the big deal?

The big deal is that they don’t pay every month after I’ve cleaned

Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.

Yes I have to remind them , every single month . It’s annoying and time consuming and it sounds like I’m begging them to pay!

[John Mart]

What’s the big deal?

The big deal is that they don’t pay every month after I’ve cleaned

Yes they do, you just have to remind them. What’s the big deal? I honestly can’t see the problem. It’s normal to have debtors in a business.

Yes I have to remind them , every single month . It’s annoying and time consuming and it sounds like I’m begging them to pay!

Maybe it’s the wording of the reminder. Something like “I would draw your attention to £xx outstanding from your last Window clean. Please make payment by return”. Doesn’t sound like begging to me.

[Shrek]

Point being, I txt them to open their gates the night before, then they are sat there when I’m cleaning their windows, maybe even say hello to me , so I know they’ve got the windows cleaned leaflet which they must pick up and bin and forget about it ... every month, I’m not talking the odd time it’s every month without fail

[John Mart]

Point being, I txt them to open their gates the night before, then they are sat there when I’m cleaning their windows, maybe even say hello to me , so I know they’ve got the windows cleaned leaflet which they must pick up and bin and forget about it ... every month, I’m not talking the odd time it’s every month without fail

I have quite literally hundreds like that. That take 2 or sometimes a lot more weeks to pay. It doesn’t bother me and never has. And I’m super sensitive.