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paul alan

  • Posts: 1683
cleaner planner trouble
« on: March 19, 2018, 06:10:18 pm »
Anyone else not being able to access their cleaner planner?

p1w1

  • Posts: 3873
Re: cleaner planner trouble
« Reply #1 on: March 19, 2018, 06:16:42 pm »
All fine here.

Arnold Palmer

  • Posts: 20800
Re: cleaner planner trouble
« Reply #2 on: March 19, 2018, 06:18:27 pm »
No problems here either.
#aliens

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #3 on: March 19, 2018, 06:19:01 pm »
Cant access anything to do with them here, can you put the contact number please.

dazmond

  • Posts: 23988
Re: cleaner planner trouble
« Reply #4 on: March 19, 2018, 06:33:22 pm »
no probs here either....try restarting your devices first....
price higher/work harder!

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #5 on: March 19, 2018, 06:38:53 pm »
phone app wont sync and desktop site saying unable to access??

Rest of the internet is fine.

Can someone put a contact number up?

Robert2k

  • Posts: 17
Re: cleaner planner trouble
« Reply #6 on: March 19, 2018, 06:40:58 pm »
Not working for me also.

p1w1

  • Posts: 3873
Re: cleaner planner trouble
« Reply #7 on: March 19, 2018, 06:42:15 pm »
Dont think there is one, try contacting them through their website, they're usually pretty quick to reply

Marc Stock

Re: cleaner planner trouble
« Reply #8 on: March 19, 2018, 06:47:20 pm »
This is why i dont pay or use third party database services.

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #9 on: March 19, 2018, 06:51:05 pm »
Dont think there is one, try contacting them through their website, they're usually pretty quick to reply

Cant Access anything to do with cleaner planner over the web, all says the same thing. Cannot access.

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #10 on: March 19, 2018, 06:57:23 pm »
Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

dazmond

  • Posts: 23988
Re: cleaner planner trouble
« Reply #11 on: March 19, 2018, 07:11:01 pm »
Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

have you tried restarting your phone again?it usually sorts any sync problems out mate........
price higher/work harder!

The Jester of Wibbly

  • Posts: 2162
Re: cleaner planner trouble
« Reply #12 on: March 19, 2018, 07:12:26 pm »
Exactly the reason why I refuse to use cloud based database.   

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paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #13 on: March 19, 2018, 07:16:19 pm »
Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

have you tried restarting your phone again?it usually sorts any sync problems out mate........

yes mate, I restarted my laptop and phone but no joy.

Everything else is fine, Rob Morgan has just emailed saying he is looking into it. Waiting on a reply now.

Marc Stock

Re: cleaner planner trouble
« Reply #14 on: March 19, 2018, 07:19:59 pm »
So your business is at the mercy of someone else. Whom also has information on all your customers.

p1w1

  • Posts: 3873
Re: cleaner planner trouble
« Reply #15 on: March 19, 2018, 07:25:45 pm »
So your business is at the mercy of someone else. Whom also has information on all your customers.

Well sometimes you have to way up the pro's and cons with these things. I was also dubious about using cloud based software but thats the way it is nowadays and for me the pro's definitely outway the cons regarding window cleaning software, Its just not financially viable anymore for software developers to make programs that are not cloud based especially when it comes to added/updating features.
in all fairness it seems cleaner planner have responded very quickly to solve the issue.

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #16 on: March 19, 2018, 07:31:38 pm »
So your business is at the mercy of someone else. Whom also has information on all your customers.

Well sometimes you have to way up the pro's and cons with these things. I was also dubious about using cloud based software but thats the way it is nowadays and for me the pro's definitely outway the cons regarding window cleaning software, Its just not financially viable anymore for software developers to make programs that are not cloud based especially when it comes to added/updating features.
in all fairness it seems cleaner planner have responded very quickly to solve the issue.

Yes mate they did respond quickly, still waiting for a resolution/reply.


dazmond

  • Posts: 23988
Re: cleaner planner trouble
« Reply #17 on: March 19, 2018, 07:32:30 pm »
ive just logged in and out of cleaner planner.everything working fine....strange.... ???
price higher/work harder!

paul alan

  • Posts: 1683
Re: cleaner planner trouble
« Reply #18 on: March 19, 2018, 07:32:46 pm »
So your business is at the mercy of someone else. Whom also has information on all your customers.

What are they going to do, copy my exact appearance and van then turn up and do my work?

dazmond

  • Posts: 23988
Re: cleaner planner trouble
« Reply #19 on: March 19, 2018, 07:36:30 pm »
Just sent an email to them and they have responded office hours are 8 till 5 but if you need emergency help like if you cannot access your account click here.

That doesn't work either?

Not a great situation this, I'm a night before txt'er.

i always download my next weeks worksheet on the friday before( so if i got any sync problems i could still text the night before)
price higher/work harder!