[nathankaye]

[nathankaye]

Though I did feel like saying,
All the best finding a new window cleaner as I clean the huge majority and I will inform them of you history of paying.
Kind regards
 

[paul alan]

Don't you just love the way they "cancelled" you after you dropped them.

Some people hey!

[paul alan]

Did you get a reply from the second message?

[Marc Stock]

Nathan.

Sorry mate. But why did you keep cleaning the windows when he hadnt paid the last bills?

[nathankaye]

Nathan.

Sorry mate. But why did you keep cleaning the windows when he hadnt paid the last bills?

Because ive been cleaning their windows for a number of years now and they have always paid double on the second clean which I don't have a problem with. On the third clean I spoke to him when I was at his neighbours cleaning and said he owed 2 cleans and does he want me to skip this clean. He said no and to do them as he would pay that evening, at the time and given past history I had no doubt he would pay, as he has done so in the past.

But this is also another reason why any new work have to sign upto GoCardless before I do the clean. Of which my new customers have all done so

[nathankaye]

Did you get a reply from the second message?

Yep I got this, which made my blood boil and I thought I will save my response till tonight if I don't receive the payment.

"No probs, none of your business really either mate is it to be honest re my money but I'll get you paid up and that's that then.

Tar"

 Like,  yep it's your money that your with holding from me.  Which due to your reluctance to pay it will go towards debt management with interest added.
     I'm sure you would not be happy if when pay day comes, your wages are down and they don't rectify it till several months later!

[Marc Stock]

Nathan.

Sorry mate. But why did you keep cleaning the windows when he hadnt paid the last bills?

Because ive been cleaning their windows for a number of years now and they have always paid double on the second clean which I don't have a problem with. On the third clean I spoke to him when I was at his neighbours cleaning and said he owed 2 cleans and does he want me to skip this clean. He said no and to do them as he would pay that evening, at the time and given past history I had no doubt he would pay, as he has done so in the past.

But this is also another reason why any new work have to sign upto GoCardless before I do the clean. Of which my new customers have all done so

I have many long standing customers nathan, and go cardless will make it much easier. But you are at fault for extending credit too far.

All my customers know that if the last bill isnt settled by the time the next clean is due, that clean doesnt happen. It doesn't matter how good a customer they are or not. On a couple of occasions i had a customer still owe me for the last clean and handn't paid after numerous reminders and i didnt clean. Eventually they brought the arrears upto date and i continued this was before go cardless existed they are on go cardless now.

One thing i will mention. Go Cardless isnt the be all and end all, holy grail of payment processing. Remember when a customer is paying by DD  you might feel like YOU are in control of the customer, but in reality its a lot easier for THEM to cancel the DD to a cheaper quote if they wanted to. Its a good idea to put in your small print that cancelling a  DD mandate does not cancel the service and that the DD is acting as a payment service and does not form the basis of a contract of services provided by the vendor. Just a point to note

[The Jester of Wibbly]

Funny how he throws a tantrum when he realises he can't get away without paying.  Well done bud.

But don't get further into the argument. Just thank him for making payment and confirm the service has been cancelled.  This will stump him as he failed to make you anoyed and probably makes him out to be daft

[Bungle]

These idiots are everywhere aren't they. They just take the pee when deciding not to pay. I had one who me £25 x 2 cleans. I sent text reminders and got no reply. He was a BACS payer. I went round and knocked the door. His Mrs answered and she claimed she didn't even know they had a window cleaner!!! Two minutes later he phones me up promising to pay (which he did) and cancelled my services. I asked why he didn't bother to cancel earlier then. Or was he hoping I'd clean them for free?

[p1w1]

Why do you always waffle on  , your first message is great and to the point and justified, the rest is just pointless.
You> send message.
Guy> replies to say he will pay and cancel.
You> Ok, i will cancel your account once payment is received, many thanks.
Job Done!

He does have a point tho his money is none of your business, sounds like youve been to easy going with him and he has taken advantage of it. However you'll soon get rid of this type of issue with making new customers go DD.

[Slacky]

Why do you say you’ll pass the debt on to someone else when you won’t be doing that. No one would take on a £39 debt as a ‘debt collector’.

You’d go through the small claims court and they’d get a letter from the courts, which would indicate you’re not going to take it lying down and is likely to encourage them to settle. I always like to tell them what will happen in a factual way, that way when you move on to the next step it’s as you said it would be. It’s more professional and comes across that way.

I had a £700 debt outstanding since last April/May. A letter explaining payment was required meant they paid within the week.

[nathankaye]

Why do you say you’ll pass the debt on to someone else when you won’t be doing that. No one would take on a £39 debt as a ‘debt collector’.

You’d go through the small claims court and they’d get a letter from the courts, which would indicate you’re not going to take it lying down and is likely to encourage them to settle. I always like to tell them what will happen in a factual way, that way when you move on to the next step it’s as you said it would be. It’s more professional and comes across that way.

I had a £700 debt outstanding since last April/May. A letter explaining payment was required meant they paid within the week.

Simply because I knew this would work and it did

[capn sparkle]

We all get them and deal with 'em In different ways. As I'm 2 monthly for everyone if not paid after 3 weeks on BACS  they get the following by text.

Afternoon Nathan, if you get a chance could you process a payment for your last window clean - Tuesday 30.01.2018. Thanks in advance, Glenn.

Week later.

Afternoon Nathan, could you process a payment for your last window clean - Tuesday 30.01.2018. Thanks in advance, Glenn

No payment, no clean, no debt.

[LT carpet cleaning]

Nathan.

Sorry mate. But why did you keep cleaning the windows when he hadnt paid the last bills?

Because ive been cleaning their windows for a number of years now and they have always paid double on the second clean which I don't have a problem with. On the third clean I spoke to him when I was at his neighbours cleaning and said he owed 2 cleans and does he want me to skip this clean. He said no and to do them as he would pay that evening, at the time and given past history I had no doubt he would pay, as he has done so in the past.

But this is also another reason why any new work have to sign upto GoCardless before I do the clean. Of which my new customers have all done so

I have many long standing customers nathan, and go cardless will make it much easier. But you are at fault for extending credit too far.

All my customers know that if the last bill isnt settled by the time the next clean is due, that clean doesnt happen. It doesn't matter how good a customer they are or not. On a couple of occasions i had a customer still owe me for the last clean and handn't paid after numerous reminders and i didnt clean. Eventually they brought the arrears upto date and i continued this was before go cardless existed they are on go cardless now.

One thing i will mention. Go Cardless isnt the be all and end all, holy grail of payment processing. Remember when a customer is paying by DD  you might feel like YOU are in control of the customer, but in reality its a lot easier for THEM to cancel the DD to a cheaper quote if they wanted to. Its a good idea to put in your small print that cancelling a  DD mandate does not cancel the service and that the DD is acting as a payment service and does not form the basis of a contract of services provided by the vendor. Just a point to note

That small print would mean diddly squat I’m afraid.

[Walter Mitty]

Its a good idea to put in your small print that cancelling a  DD mandate does not cancel the service and that the DD is acting as a payment service and does not form the basis of a contract of services provided by the vendor.

It's clear to us, but you might need to word that a bit more plainly.  Maybe something like: "If you wish to cancel the service, you must contact me directly.  I will stop cleaning with immediate effect and issue you with a cancellation reference number to confirm the cancellation" (this only needs to be something that contains the date and first line of address).  By saying they will need a reference number, it does motivate them to make contact.
A couple of  customers are slipping into "maybe mode" lately - i.e. "not today".  They will be replaced when I start canvassing next month.

[Plankton]

I'd keep it short n sweet but the guy just sounds like he's been caught steeling from the supermarket, oh oh ehhh I was just going to pay for that. Fecking pr!ck what a tosser expecting to get away with that excuse. And then trying to take the moral high ground.