i always follow your posts and presumed you were smashing it. 11 vans and your turnover is 50 k. Either the girls in the office need sorting or your workers on the round are taking the pee. All that stress and so many staff, customers to oversee and it sounds like at the moment your not making much more than some of the one man bands on here. How can you have empty vans on the drive getting dusty, and staff in the office with access to probably 3000 plus recurring customers to up sell gutters, facias, pressure washing roof cleaning etc. sounds like a guys target is about 200 notes a day.It may be ok for a one man band who has to look after everything but everything is in place for these lads.
if you need a chat let me know, i do charge for this service though
regards