[Klean07]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

[Marc Stock]

Offer to change the frequency at a higher price.

So perhaps offer a quarterly clean at a 25%  increase.

This is why i do not text customers beforehand. I give the next clean date on thier bill and stick to that.

[Walter Mitty]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

If you don't want to dump them, turn it to your advantage.  In exchange for them not doing it again, offer them half the frequency for a one-third higher price.  Possibly explain that cancelling with such short notice costs you money (even if it doesn't) because it's too late to arrange a replacement job.  Therefore, it shortens your work day.

[jonboywalton75]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

I can't be bothered with people like that, I just wouldn't go back
I've had customers continuously being cleaned for nearly 20 years with no cancellations, I stick to these people

[Dry Clean]

You should never make it personal they are just customers who want a different service than the one you want to offer, keep them
until you no longer have room for their custom.

[Steve Newres]

Dump. Tell them why though. Keep dumping those type or you’ll forever be dealing with it.

[Stoots]

You should never make it personal they are just customers who want a different service than the one you want to offer, keep them
until you no longer have room for their custom.

Spot on.

I have a few like that and had quite a few too.

Just use them until you have better work then get rid.

No point dumping them if they provide say 4-6 cleans a year it's better than nowt for now.

I just make a mental note and if I have a good week and pick up a few new custys then I will drop one or two and Keep it moving.

And at least if they reply you know in advance.

Turned away in the day j wouldn't tolerate unless it was a legitimate excuse.

[Shrek]

Dump

[P @ F]

So it was meant to be monthly and has now turned into a quartely on the next visit , so it will probably take twice as long next time , rather than waste 40 minutes on the said next time i would rather not do it and spend 40 minutes knocking a few doors .
They wont change mate , they have already taken your text to be a sure way to get a clean when they want it !

I keep them in the dark as much as poss , i tell them i dont call or text i just turn up every 4/5 weeks and cant pin it down any more than that due to the nature of the weather , if they dont know you are coming they cant cancel can they !

[robbo333]

It depends what mood i'm in at the time.
In general they get dumped; I can't build a reliable window cleaning business on 'ifs and maybes'.
I don't want customers where I think...'I wonder if they will cancel this time?'
Also when people cancel it ruins my 'Chi' and p155es me off.
I had one last week on a 12 weekly that cancelled because of the weather FFS! Needless to say they are binned and I do the neighbour also 12 weekly. They are binned too, purely by association. In fact no more 12 weekly. I was in a bit of a mood though 

Having said all that, I also have to consider my 'Cute Factor' score because this improves my Chi. 

[dazmond]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

offer a longer frequency clean for a higher price.they might just go for it....if not then get rid unless your short of work....you just cant run a business with these sorts of flakey customers..

[Johnny B]

I had one that originally wanted a monthly clean. Being a stand alone I would text before turning up. It immediately turned into 2 monthly, then although she would ask me to call 'next month', my texts were responded to by 'I don't need them done this time'. This happened 3 consecutive months, so I stopped texting and took her off my list.

Last month I got a text from her:

Former customer:  'Do you still clean windows!'

Me: 'Yes'

FC: 'When are you around next?'

Me: 'In a couple of weeks'

No further response, but I have the feeling she realizes that I am not going to offer to call.

John

[Splash & dash]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

Dont give them the option we don’t txt customers just turn up and do the job if they don’t want the job done due to the weather that’s there choice but they would be an ex customer with us we got rid of messers like this years ago it’s made very clear that we work in all weathers if they arnt happy with that I suggest we arnt the company for them and walk away

[P @ F]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

Hey , and they call us Southern Softies 
Half of you guys need a Saturday night in Union Street Plymouth , the women down here will make a meal of you !!!
The custie is never right until trained or binned 




Dont give them the option we don’t txt customers just turn up and do the job if they don’t want the job done due to the weather that’s there choice but they would be an ex customer with us we got rid of messers like this years ago it’s made very clear that we work in all weathers if they arnt happy with that I suggest we arnt the company for them and walk away

[DeLuce]

I have a couple of custies that have replied to last two texts that I've sent saying " can you leave it this time please" I don't mind once but two consecutive months is frustrating!

Yeah, this is what I do from the Quote and onwards. I highlight I work all weather.
I do text some customers though, possibly 8 in a month, but they are all solid. Not messers.



Dont give them the option we don’t txt customers just turn up and do the job if they don’t want the job done due to the weather that’s there choice but they would be an ex customer with us we got rid of messers like this years ago it’s made very clear that we work in all weathers if they arnt happy with that I suggest we arnt the company for them and walk away