Have just sent the txt out to cancel till tomorrow so its a feet up day in the warm.
Would not of done it but battery situation needs sorting so hands been forced.
Unfortunately, its one of those things. You can't immediately tell if a battery is faulty until they put it on a charger they know is working and then do a load test on the charged battery.
They will need to justify to the battery manufacturer why they deemed the battery faulty and replaced it. If the manufacturer tested the battery and found it wasn't faulty, then what? The supplier doesn't get refunded and the supplier takes the financial hit. Are you happy if a customer you have worked for decides not to pay you for your window cleaning service you have done? I'd be pretty amazed if the manufacturer hadn't provided the supplier with guidelines on how to test and check if the returned battery is faulty or not.
I'm afraid that from bitter experience they have had prior customers who have told them all sorts of stories to get an immediate decision, many of them down right lies.
In all honestly, if you couldn't spare a day off whilst they checked your battery, then it wouldn't take long to take a temporary power supply from your van's battery to power your controllers and pump for a day or two.
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