I am beginning to see now that there is clearly a need for a training program how to clean windows properly as it seams that everyone does things so differently, my customers certainly would be complaining if we didn’t do the whole window frame each time , and I don’t think all my customers are that persnickety, surely we are all claiming to be window cleaners so we should be giving the customer value for money doing what they are paying us to do , I charge to clean the whole window and that’s what we do , how do ones charge for a service and only do a part of the window and expect the customer to be happy and pay ? I think this is possibly why we are picking up so much work as many people are doing such a poor job, it takes seconds to do the top of the frames so why would we not do them ??