[Steve Newres]

Quite an unusual event today I thought I’d share.

A call into the office today from an irate customer complaining that she came home to an open front door, a soaked porch and an injured daughter who she’s taking to A&E. She is saying that one of my chaps left the porch soaking and her daughter has slipped and injured herself.

I spoke to Dan and he said when he was cleaning the windows there were a group of about 6 teenage girls banging on the windows as he was cleaning them and running away. Generally being a bit silly.

I’ve left a message for the Mum so I’ve not spoken to her myself but she has described a great deal of water and the clear implication is that we’re responsible for her daughter’s injury.

Just a couple of points though. The open porch has paving slabs and it’s a wooden front door so we don’t scrub them and only clean the glass. It could be we’ve got the wrong end of the stick and water got inside? Obviously we have public liability insurance so I’m not particularly concerned but I just wondered if anyone has had a similar incident?

[Steve Newres]

Dump her.

She’s dumped us. 

It’s a strange one and I haven’t got all the facts at the moment, but neither has she. I suspect her daughter hasn’t volunteered that they were all a bit demob happy at the end of term.

[Slash]

It's a hard one,I've just read it again.

[dazmond]

Quite an unusual event today I thought I’d share.

A call into the office today from an irate customer complaining that she came home to an open front door, a soaked porch and an injured daughter who she’s taking to A&E. She is saying that one of my chaps left the porch soaking and her daughter has slipped and injured herself.

I spoke to Dan and he said when he was cleaning the windows there were a group of about 6 teenage girls banging on the windows as he was cleaning them and running away. Generally being a bit silly.

I’ve left a message for the Mum so I’ve not spoken to her myself but she has described a great deal of water and the clear implication is that we’re responsible for her daughter’s injury.

Just a couple of points though. The open porch has paving slabs and it’s a wooden front door so we don’t scrub them and only clean the glass. It could be we’ve got the wrong end of the stick and water got inside? Obviously we have public liability insurance so I’m not particularly concerned but I just wondered if anyone has had a similar incident?

open porches dont get cleaned with wfp.i just rag them or use a mop and squeegee.most customers dont want water dripping inside their porches.its also dangerous esp in winter.

[p1w1]

It's a hard one,I've just read it again.

Unfortunately in this day and age it isnt. If a load of water was left  and someone has slipped on it then the person who put it there is liable, you could say why wasnt the customer informed of the hazard. Its pathetic but the way of the world anymore.
i would just wait to see if the customer replies and go from there, i wouldnt even inform an insurance company yet.

[Steve Newres]

Quite an unusual event today I thought I’d share.

A call into the office today from an irate customer complaining that she came home to an open front door, a soaked porch and an injured daughter who she’s taking to A&E. She is saying that one of my chaps left the porch soaking and her daughter has slipped and injured herself.

I spoke to Dan and he said when he was cleaning the windows there were a group of about 6 teenage girls banging on the windows as he was cleaning them and running away. Generally being a bit silly.

I’ve left a message for the Mum so I’ve not spoken to her myself but she has described a great deal of water and the clear implication is that we’re responsible for her daughter’s injury.

Just a couple of points though. The open porch has paving slabs and it’s a wooden front door so we don’t scrub them and only clean the glass. It could be we’ve got the wrong end of the stick and water got inside? Obviously we have public liability insurance so I’m not particularly concerned but I just wondered if anyone has had a similar incident?

open porches dont get cleaned with wfp.i just rag them or use a mop and squeegee.most customers dont want water dripping inside their porches.its also dangerous esp in winter.

Here's the house. There's quite a bit of glass in it. A window, door and a full size panel to the right of the door.

[Perfect Windows]

My advice would be a quick call to the mum. Be polite. Check her daughter's OK without saying sorry. If she wants to discuss the details, just tell her the rules of your insurance mean you can't discuss it with her at all; you're sure she'll understand.

Let her know that if she puts details of her complaint in writing you'll pass it onto your insurers and they'll deal with her from then.

Make a note that you contacted her and what was said.  Make notes now about what you recall about what's gone on so you're not relying on memory in eighteen months if it's still dragging on.

Then put it aside - it's one of the reasons you pay for insurance, so you don't need to worry about it.

Good luck,

Vin

[dazmond]

tell all your staff to use a damp cloth on windows/doors in open porches from  now on.

[Steve Newres]

My advice would be a quick call to the mum. Be polite. Check her daughter's OK without saying sorry. If she wants to discuss the details, just tell her the rules of your insurance mean you can't discuss it with her at all; you're sure she'll understand.

Let her know that if she puts details of her complaint in writing you'll pass it onto your insurers and they'll deal with her from then.

Make a note that you contacted her and what was said.  Make notes now about what you recall about what's gone on so you're not relying on memory in eighteen months if it's still dragging on.

Then put it aside - it's one of the reasons you pay for insurance, so you don't need to worry about it.

Good luck,

Vin

Cheers. I’ve left a message for the Mum in which I say I hope your daughter is ok.

[Steve Newres]

tell all your staff to use a damp cloth on windows/doors in open porches from  now on.

Although in this case if it was the porch there’s no safety issue because it’s paved. I have a feeling water must have got in to the hall either through the letterbox or when the door was open as I can’t see how paving slabs are “slippery when wet”.

I’ll await a call back.

[M & C Window Cleaning]

I'm surprised how many people have the floors in open porches tiled with smooth tiles. I've got a few and when it's wet or icy they are dangerously slippery even before I start on the windows in the porchway. Needless to say I don't wfp them
Last year I had a painful back for a few days after slipping on a painted doorstep. The customer had used so called non slip paint. However, it had been raining and when wet it wasn't very non slip

[Missing Link]

Cheers. I’ve left a message for the Mum in which I say I hope your daughter is ok.

I'd get a bloke to stab her dog in the neck.

MOD NOTE: Received a report to moderator asking "who is this idiot?" - it is of course Tosh - ex moderator of this parish who I am sure, being a dog owner and dog lover himself is being humorous . 

[Plankton]

Cheers. I’ve left a message for the Mum in which I say I hope your daughter is ok.

I'd get a bloke to stab her dog in the neck.

Charming

[LT carpet cleaning]

Perhaps 8weekly will get sued for all he has.

£25 always comes in useful at Christmas.

 

[Steve Newres]

Perhaps 8weekly will get sued for all he has.

£25 always comes in useful at Christmas.

 

Troll alert

[Steve Newres]

I've now spoken to the mum and allegedly the daughter slipped on the water in the hall that occurred as a result of the door opening. She sounded very excitable and it was obviously a storm in a teacup.

[Plankton]

Well hopefully she's ok and you don't have any action against you to worry about. I slipped more than 15 years ago on laminate flooring and the hospital thought I'd came off a motorbike! (Wrist was almost like Henrik Larssons leg if you've ever seen the injury) I've have had a few operations with the last being a bone substitute inserted into my wrist and a metal plate fitted with 12 screws, still gives me grief now and then. 

[Frankybadboy]

Cowboy 

[Steve Newres]

Cowboy 

It was one of my “guns for hire”.

[Frankybadboy]

Cowboy 

It was one of my “guns for hire”.

where do all the horse go on a night