[SCCS-Stoke]

Hi guys I cleaned a wool carpet yesterday and customer just called back to say sections of the carpet have gone brown. I used spm powered pre spray from world of clean and acid rinse it all out.

Can someone please tell me what they think went wrong and how to remedy this?

[CleanerCarpets]

Sounds like browning - if you used acid rinse it shouldn't be browning from chemical burning so that would indicate its browning from taking too long to dry or it was over wet and its cellulosic browning wicking up from the backing.

I'd recommend an application of a strong acid rinse brushed in and then get it dry as quickly as possible.

[CleanerCarpets]

What acid rinse you using?

[pro-fresh]

This has always worked for me in the past http://www.restormate.co.uk/Browning-Treatment-Coffee-Stain-Remover

[SCCS-Stoke]

I did use Final phase acid rinse in the tank.

[SCCS-Stoke]

ok and what acid rinse would you recommend

[CleanerCarpets]

Final Phase will be good - go on Cleantalk or ring Nick and ask him what strength you need it at. Applying it at debrowning strength and brushing in and then getting dry asap should fix it. Do you have a blower to help with the drying?

[CleanerCarpets]

Ah, just looked - you've posted it on CT and Nick replied. Do as Nick suggested

[SCCS-Stoke]

Final Phase will be good - go on Cleantalk or ring Nick and ask him what strength you need it at. Applying it at debrowning strength and brushing in and then getting dry asap should fix it. Do you have a blower to help with the drying?

I haven't Got a blower yet. I don't know what to do?

[Mike Halliday]

So you haven’t seen it yet? Might be browning from leaving it wet, but could they be talking about dye stains from furniture feet?

How did they describe it?

Any browning treatment should solve it, but you could go down the oxybrite/fibre buff /foam  shampoo route

5th one down... http://www.prochem-uk.com/shopimages/pdf/cthstainrg.pdf

[SCCS-Stoke]

So you haven’t seen it yet? Might be browning from leaving it wet, but could they be talking about dye stains from furniture feet?

How did they describe it?

Any browning treatment should solve it, but you could go down the oxybrite/fibre buff /foam  shampoo route

5th one down... http://www.prochem-uk.com/shopimages/pdf/cthstainrg.pdf

LOl its my first browning issue since I started carpet cleaning. Customer was not very happy His response is " its awful,the carpet has changed colour and all those places you over wet have dried and turned brown" I have to go back on Wednesday to have a look and it and then re-book on Sunday to fix it. I just wanted to have an idea on how to fix it before I get there.

[CleanerCarpets]

unusual for the customer to describe 'over wetting' - sounds like they have some knowledge - may have spoken to another carpet cleaner for their opinion on what could be wrong and they have said over wetting

where are you based? i'm in Tamworth and you can borrow my dryer/blower if you are close enough? My post code is B77 1PQ

[SCCS-Stoke]

unusual for the customer to describe 'over wetting' - sounds like they have some knowledge - may have spoken to another carpet cleaner for their opinion on what could be wrong and they have said over wetting

where are you based? i'm in Tamworth and you can borrow my dryer/blower if you are close enough? My post code is B77 1PQ

That will be nice but I will PM you on Wednesday after I have gone to see the situation.

[SCCS-Stoke]

Before Cleaning Images

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After Cleaning Images

[CleanerCarpets]

What psi were you rinsing at?

[SCCS-Stoke]

What psi were you rinsing at?

cant remember for sure but I don't hit my carpet at more than 150psi cos I don't own dryers so I cant afford the luxury of higher psi .

[MarkSutcliffe]

surely a customer would have no idea what Over Wetting means...

[Mike Halliday]

Yep you’ve cocked-up there

The shape of the staining around the edge under the plugs looks like it is over wetting from prespraying rather than  from rinsing, what did you put your prespray down with?

Don’t use a rug  section as a true comparison of the carpet, the carpet will never look the same as a new piece of carpet.

It’s a tricky situation if you had done that to my carpets I wouldn’t let you touch the carpets again, plus looking at what you’ve done i’m Doubting your  ability to put it right, I mean this with the upmost respect. This why I think you should always be friendly with your local competitors , you need someone with more knowledge & skill than you to accompany you to this  job and help you sort it out

It needs a major restoration with an acid treatment,  this is a big job and you need to make the decision whether to attempt it or hand it over to your insurance company

[Raymondo]

Agree with what Mike as said. If you want to attempt to solve the problem yourself have a chat with John Kelly at Restormate there maybe products from Chemspec or Alltec range and others that John suppliers that may be able to solve the problem don't tie yourself down to 1 supplier.

But it probably going to be an insurance job but thank you for sharing the issue sometimes its a wake up call for all of us when it goes wrong we all learn and this job we learn something every day.

[SCCS-Stoke]

Agree with what Mike as said. If you want to attempt to solve the problem yourself have a chat with John Kelly at Restormate there maybe products from Chemspec or Alltec range and others that John suppliers that may be able to solve the problem don't tie yourself down to 1 supplier.

But it probably going to be an insurance job but thank you for sharing the issue sometimes its a wake up call for all of us when it goes wrong we all learn and this job we learn something every day.

yeah am actually thinking of calling the insurance than getting involved and making customer more angry