[M & C Window Cleaning]

I had a 5ltr tub of resin shattered in the post. It was wrapped in bubble wrap if memory serves and must've taken quite a whack in the post and resulted in quite a mess when I unwrapped it. I let Gardner's know. They requested a photo of the tub and packaging which I could have fabricated ( I didn't, I hasten to add) and they replaced it, no quibble.
Like others I've nothing but praise for them.

[mufcglen]

I’ve seen these few posts lately and wondered what was going on with gardiner a banning people, I’m pretty sure they wouldn’t have done it for no reason or it’s a genuine mistake.
I order something every month or 2 from them and it’s always bang on, I recently bought an slx that’s giving bad black carbon staining on my hands and I posted on here as I know Alex comes on and he’s offered to take a look at it however I don’t have the time to send it but it was nice he’s offered, I bet some wouldn’t have even replied to the issue.
It always cracks me up these two bit start up guys selling stuff out of they’re kitchen selling adapted shall we say kit and say it’s designed for window cleaning then slate the best pole maker and possibly the biggest window cleaning company in the uk off

[robbo333]

I've always found Gardiners a pleasure to deal with.
I had a Claber reel for years and the spindle went. Gardiners were out of stock of the spindle, so I just bought another reel, so I could keep working. Then I later purchased the spindle and now have two Claber reels.
Sometimes you just have to be pragmatic and get on with it.

[Walter Mitty]

I can only speak as I find.  Even on the rare occasions when things haven't turned out perfect,  they've always ended up in the "good enough" category.
My only real gripe are the words "out of stock" when it involves a part to go on something I previously bought.  It can be a PITA when I have to use an inferior pole bought elsewhere for the sake of a clamp being out of stock. Lesson learned. Next time I buy a pole from Gardiners, I'll buy a full set of spare clamps too.
I've had my current CLX-27 for ages. It's like Trig's broom I think there are parts from four poles on it if you count clamps, a replacement section, barrel nuts, and the nylon y-piece . I reckon it'll outlive David Jason at this rate.

[M & C Window Cleaning]

I think when it comes to a supplier keeping spares there has to be a reasonable expectation on our part too.

It's not reasonable for a supplier to keep every spare part for everything they sell. Otherwise you could go to a car dealership and build a compete model of every car they sell fom their spares department.

Of course it's anoying if you can't work as a result.  I, like many have experienced this also.  However, I try to learn from it and keep a supply of parts that have caused me grief in the past, and if something keeps failing I'll try to work out why and modify it, and if that fails I'll bin it and try a different brand.

Sadly too, there are enough people out there who will try it on, and who cause business people like Gardiners to be cautious and take steps to protect themselves from such.  Unfortunately, their protecting themseles can be interpreted by some as unfair.

(I'm not saying that the gentleman who posted earlier is one of them.  I have no idea.  It sounds like he could just be a victim of circumstances, and I can understand that frustration too)

[Spruce]

I find it interesting that Mr Alex Redworth registered as a member of this forum 18 months ago.

His first post was in response to Alex's reply to another poster within an hour. His response was quite detailed so it took him sometime to compose his post before pressing the send button.

[DeLuce]

These accusations are just unfounded tosh or unreasonable people!
I use Gardiners for their excellent service and we'll trained staff.
Over the years, I've dealt with many companies, not just for window cleaning products, and Gardiners stand out as quality. Like John Lewis.

[paul alan]

It’s a shame that you view me and many others as problem customers

I personally have never abused any staff, the ban came after Gardiners  refunded money in good faith for a faulty reel

I sent items back at my own cost for Gardiners to inspect which was within the 12 month gurentee

They sent back replacement parts which didn’t fit correctly so we did what we could with what they provided

We waited weeks maybe even up to a month for a broken to get sorted

It would of been much easier to just replace the reel quick turn around instead of all the back and forth emails to see who was in the right or wrong

In fact we just ended up buying another one whilst the damaged reel was being inspected as it was taking so long to replace and we couldn’t afford any longer to go without due to being a reel down

And since then that claber reel has also gone down.

Yes Gardiners kit are good but not perfect they have their clause

I think Alex Gardiner seems to think that all his products are not faulty and having to pay out to replace stuff he doesn’t like

I know I’m not a one off case just somebody who feels the need to speak out about this to warn others. Hopefully this will raise awareness of Gardiners bad customer care and they will change their ways and help customers more proactively rather than cause them problems which really can be avoided

We all have business to run and have heavily invested into Gardiners equipment so when something doesn’t work it has a knock on effect on your business so needs rectifying quickly

Like I said belive who you want, I can only raise awareness .

The fact that Alex Gardiner is making out all these other people are lieing about why they have been banned speaks volumes and incorrect, Gardiners just don’t seem to want to listen and will carry on what they want to do regardless of others feelings or views

This doesn't sound right?

So what your saying is that gardiner's have messed you around, held you up, refused to help and then banned you?

I just cant see it happening, there is plenty of people on this forum that have first hand experience with gardiner's. I can recall making an incorrect order one night and after realising the next morning I called them up and they were more than happy to help rectify the order which really they didn't have to do.

You say you are trying to "raise awareness" but your actually "raising suspicion"....where did you come from....

[AuRavelling79]

I have removed "8 weekly's" and most of "Peavey's" posts from this thread.

Please both try to conduct yourselves without name-calling and pettiness. Try not to rise to the bait and don't throw the bait if you think it might be misconstrued as a personal dig by a sensitive poster.
 
I have removed some of P&F's posts too; not because he posted anything wrong but because his (quite rightly) calling attention to the  behaviour of the aforementioned posters, if left would be detrimental to the intent of this thread.

[rosskesava]

I can't see Gardiner's just banning people out of malice or for no reason as it would make no sense business wise. What do those who question the service from Gardiner's think they do, just on a whim decide to ban someone from ordering goods? People ordering stuff is how they make their money so to randomly ban someone from ordering would be stupid.

The facebook page where the complaints originated from makes this forum look angelic. The utter tripe that sometimes gets posted on there and the cat calling along with the bitching is quite something else. It's the only reason I subscribe to that group. I've yet to read anything that has been of use to me on there yet on this forum, I've read plenty.

Added to which, Alex Gardiner's reply was clear enough and is good enough for me.

[Pete Thompson]

Well I might just throw up after reading all this puke-inducing fawning.

these two bit start up guys selling stuff out of they’re kitchen selling adapted shall we say kit and say it’s designed for window cleaning 

Gardiners was selling stuff out of his garage for a long time as I recall, don’t see how that’s any different?

And as for “adapted shall we say kit and say it’s designed for window cleaning”  well,  gardiners have done that quite a lot. I remember they used to (maybe still have) some ridiculous trolley thing that they were advertising for window cleaning. It was in fact a sprayer for something on sale for half the price on alibaba. They still have backpacky type things that they’ve dragged up from the depths of internetland and are not window cleaning products at all.

However, I will say this, if gardiners decide for any reason (or no reason) that they don’t want xyz customer, that’s absolutely their prerogative. They don’t need to give a reason, or justify it. Just like I will drop a customer on occasion just because I don’t feel like dealing with them anymore.

[Susan Dean (1stclean)]

Totally agree. NEVER had a problem with Gardiners in the 8 years or so I’ve used them. Alex & his staff go way above and beyond in customer service. Always my first stop for anything window cleaning. Can’t praise them enough.

here here ive found the same , the staff there have spent along time on the phone with me sorting out which brushes to use due to staff suffering with bad elbows

i know they do keep notes on there system about you and the problems you have , had helping them help you , we will not buy from anywhere else 

[Steve Newres]

I have removed "8 weekly's" and most of "Peavey's" posts from this thread.

Please both try to conduct yourselves without name-calling and pettiness. Try not to rise to the bait and don't throw the bait if you think it might be misconstrued as a personal dig by a sensitive poster.
 
I have removed some of P&F's posts too; not because he posted anything wrong but because his (quite rightly) calling attention to the  behaviour of the aforementioned posters, if left would be detrimental to the intent of this thread.

But you left this?


“This dumb guy can't help but rise to every bait, like a stupid fish flapping his gums at a wriggly worm. 8weekly is a poor little fantasist, attention seeker and delusionist who craves you Partie, craves the very interaction that he hates. Still, it must be better than whatever he was stuffing up his nose in his previous made-up life hey  Or maybe he's just a window cleaner and can't quite cope with that. Sad really.”

Can you explain how the abuse above is acceptable but my posts which were not even mildly abusive were not? You even made some daft comment just below the above one.

[AuRavelling79]

8 weekly posted this.

"But you left this?


“This dumb guy can't help but rise to every bait, like a stupid fish flapping his gums at a wriggly worm. 8weekly is a poor little fantasist, attention seeker and delusionist who craves you Partie, craves the very interaction that he hates. Still, it must be better than whatever he was stuffing up his nose in his previous made-up life hey  Or maybe he's just a window cleaner and can't quite cope with that. Sad really.”

Can you explain how the abuse above is acceptable but my posts which were not even mildly abusive were not? You even made some daft comment just below the above one."

My explanation.

That thread, started by you in the "non-cleaning related" section degenerated into name calling and nonsense and the thread was locked  (hopefully to descend through the lists into oblivion).

Before it was locked I posted this. (my "daft comment" in your parlance)

https://hips.hearstapps.com/ell.h-cdn.co/assets/17/12/1490396935-elle-next-dimension-lead.gif


What a bunch of handbag wielders on this thread. 

I had hoped that a little pointed humour would have diffused the situation and we would have  gone about our business and stop worrying about petty nonsense and bruised egos.

I do not have the time or inclination to over-analyse all problem threads and remove certain comments and posts and only did so in this thread because it was being hijacked but had important elements in it which I felt useful to be aired in a sensible discussion in the Window Cleaning section.

Since you have come back to the forum - after your leaving of your own volition - the controversies and upsets have increased. I am not saying that this is down to you, but if I were in your shoes I might ask myself "Why is it that I seem to be at the centre of difficulties on Cleanitup? Is it always the other members' fault or might I modify my own behaviour in some way?"

This thread is not the place to continue this discussion and I hope you can draw a line and continue being a useful contributor to this forum.

[Arnold Palmer]

Lowest common denominator.

[Steve Newres]

8 weekly posted this.

"But you left this?


“This dumb guy can't help but rise to every bait, like a stupid fish flapping his gums at a wriggly worm. 8weekly is a poor little fantasist, attention seeker and delusionist who craves you Partie, craves the very interaction that he hates. Still, it must be better than whatever he was stuffing up his nose in his previous made-up life hey  Or maybe he's just a window cleaner and can't quite cope with that. Sad really.”

Can you explain how the abuse above is acceptable but my posts which were not even mildly abusive were not? You even made some daft comment just below the above one."

My explanation.

That thread, started by you in the "non-cleaning related" section degenerated into name calling and nonsense and the thread was locked  (hopefully to descend through the lists into oblivion).

Before it was locked I posted this. (my "daft comment" in your parlance)

https://hips.hearstapps.com/ell.h-cdn.co/assets/17/12/1490396935-elle-next-dimension-lead.gif


What a bunch of handbag wielders on this thread. 

I had hoped that a little pointed humour would have diffused the situation and we would have  gone about our business and stop worrying about petty nonsense and bruised egos.

I do not have the time or inclination to over-analyse all problem threads and remove certain comments and posts and only did so in this thread because it was being hijacked but had important elements in it which I felt useful to be aired in a sensible discussion in the Window Cleaning section.

Since you have come back to the forum - after your leaving of your own volition - the controversies and upsets have increased. I am not saying that this is down to you, but if I were in your shoes I might ask myself "Why is it that I seem to be at the centre of difficulties on Cleanitup? Is it always the other members' fault or might I modify my own behaviour in some way?"

This thread is not the place to continue this discussion and I hope you can draw a line and continue being a useful contributor to this forum.

The post you left behind was bullying and abusive. Bearing in mind that the poster had called me a paedophile a couple of days earlier and you had warned him I had hoped you’d have stepped in. The previous name calling was actually pretty good humoured up until that post. Just the usual by Partington, but the above post was just nasty.

I was just not going to post again and locked the thread but then I thought why should I be bullied off  here again so I reported it. It ought to be possible to debate without such nastiness. The fact is that however heated I don’t believe I descend to that.

If you wish to carry out your threat and ban me for merely being critical of your lack of consistency then so be it.

[Arnold Palmer]

The post you left behind was bullying and abusive. Bearing in mind that the poster had called me a paedophile a couple of days earlier and you had warned him I had hoped you’d have stepped in. The previous name calling was actually pretty good humoured up until that post. Just the usual by Partington, but the above post was just nasty.

I was just not going to post again and locked the thread but then I thought why should I be bullied off  here again so I reported it. It ought to be possible to debate without such nastiness. The fact is that however heated I don’t believe I descend to that.

If you wish to carry out your threat and ban me for merely being critical of your lack of consistency then so be it.

Grow up.

[Steve Newres]

The post you left behind was bullying and abusive. Bearing in mind that the poster had called me a paedophile a couple of days earlier and you had warned him I had hoped you’d have stepped in. The previous name calling was actually pretty good humoured up until that post. Just the usual by Partington, but the above post was just nasty.

I was just not going to post again and locked the thread but then I thought why should I be bullied off  here again so I reported it. It ought to be possible to debate without such nastiness. The fact is that however heated I don’t believe I descend to that.

If you wish to carry out your threat and ban me for merely being critical of your lack of consistency then so be it.

Grow up.

Mind your own business.

[Arnold Palmer]

Mind your own business.

No.

[GAZZA B]

All I can say is that Alex and his team are very professional, I have used them for meany years and never found one single problem.
I know what they are about, its selling very good products that they have developed to help our job more helpful and they have done a wonderful job.  thank you Alex.

can we now end this, and get back to helping new ones with cleaning windows!!!

Gazza