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Quote from: windowswashed on November 06, 2017, 10:43:39 pmQuote from: Dazzler3370 on November 06, 2017, 08:45:16 pmNathan, Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass. My advice:I would say I will happily pay for the damaged window if you can prove that i did it, otherwise Drop them and replace them with another customer. Is it really worth getting stressed out about. Its a pane of glass....!!!!I tried to scratch glass on an old UPVC window I had spare.Chucked sand, grit, several things, had the water running through the brush and pushed extra hard on the pole, tried my hardest to scratch the glass. Examined the window and even though I tried my hardest to scratch the glasss on purpose, I couldn't scratch the glass. Anyone ever accuse me of scratching their window I just tell them to prove it as they'd have a tough job proving it Did you let the sand ect dry first? Monsanto wouldn't employ you Trigger!
Quote from: Dazzler3370 on November 06, 2017, 08:45:16 pmNathan, Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass. My advice:I would say I will happily pay for the damaged window if you can prove that i did it, otherwise Drop them and replace them with another customer. Is it really worth getting stressed out about. Its a pane of glass....!!!!I tried to scratch glass on an old UPVC window I had spare.Chucked sand, grit, several things, had the water running through the brush and pushed extra hard on the pole, tried my hardest to scratch the glass. Examined the window and even though I tried my hardest to scratch the glasss on purpose, I couldn't scratch the glass. Anyone ever accuse me of scratching their window I just tell them to prove it as they'd have a tough job proving it
Nathan, Ive done a test on my garage window, I literally covered my brush with debris from the floor. I scrubbed my window as hard as I could and didnt make a mark. Why because we are constantly using running water. It is very hard to actually scratch glass. My advice:I would say I will happily pay for the damaged window if you can prove that i did it, otherwise Drop them and replace them with another customer. Is it really worth getting stressed out about. Its a pane of glass....!!!!
Dear Mr. X.I do not believe I have scratched your patio windows. I will not use my insurance to facilitate you making a claim as I believe this would amount to fraudulent behaviour.I believe that the marks are more likely to have come from builders residue such as cement splatters or similar or from any initial cleaning carried out by others on you or your builders instructions upon completion of the building work.If such is the case then these marks may not have become apparent to you until the sun was low in the sky highlighting any irregularities and that you blame me as you have not thought through the several possibilities as to how they were caused.Your paraphrasing your conversation with the Federation of Window Cleaners carries no weight as I am meticulous about the cleanliness of my brushes and the problem being "endemic" is ludicrous when you consider the hundreds of windows I clean every week with no complaint other than yours.I do not believe you are being malicious in your claim but as alluded to I believe you are wrong to accuse me of damaging your windows and any escalation of this matter by you will be defended vigorously and any costs that I incur from such defence will be presented to you for your reimbursement. Yours sincerely,Nathan "big lunch" KayeWindow Cleaner to the Gentry
So im thinking of this response.As I mentioned to you on 10 October when you brought this accusation to my attention, that I strongly belief that I am falsely accused of such marks on the glass.Following our conversation I forwarded on a photo of my brush, the quality and cleanliness of which I presented to on the same day;As can be clearly seen from the image that the brush is more than fit for its purpose and also in impeccable order. The brushbin question is a streamline 14inch rectangular brush purposely constructed for the use of cleaning glass windows.I also brought to your attention how I use 6x 1mm jets which provides a constant cascade of water running through the bristles of the brush and therefore preventing any opportunity of blockages within the bristles.A video of said brush and the cascade of water can clearly be seen from my public videos from my youtube channel NK services which produced to help other window cleaners.;https://youtu.be/oLP6OUW__oUhttps://youtu.be/GPmKhYVVITY(Highlighting these as evidence and not staged, due to the date stamp and number of views)In addition I also explained how I use hot water, which can be evidenced from my you tube channel.https://youtu.be/cB2kkIfEtWkTherefore concluding that the heat from the water would make the bristles soft and the cascade of constant water running through the bristles would also ensure that the brushes ability to cause damage to glass panes virtually impossible.Which clearly shows the opposite of your claim. Especially in reference to the problem being "endemic" in light that only one pane of glass is showing signs of scratches out of the many panes of glass at your property nor the many which I clean during the course of a day.The reason or reasons for the scratches in question should be directed elsewhere and not at myself nor my equipment which is impeccable for its manufactured purpose. As these scratches have only been brought to your attention by the low sitting sun at this time of year.
I can totally believe the idiots at the Federation of window cleaners saying something like that.
Quote from: Pete Thompson on November 06, 2017, 11:57:40 pmI can totally believe the idiots at the Federation of window cleaners saying something like that.Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete ofglass, any wonder the customer and the Federation think he did it.
Quote from: Dry Clean on November 07, 2017, 08:20:04 amQuote from: Pete Thompson on November 06, 2017, 11:57:40 pmI can totally believe the idiots at the Federation of window cleaners saying something like that.Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete ofglass, any wonder the customer and the Federation think he did it.Have you ever used hot water to clean concrete splatter off glass???Im guessing with such an answer you clearly have not
Quote from: nathankaye on November 07, 2017, 08:30:49 amQuote from: Dry Clean on November 07, 2017, 08:20:04 amQuote from: Pete Thompson on November 06, 2017, 11:57:40 pmI can totally believe the idiots at the Federation of window cleaners saying something like that.Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete ofglass, any wonder the customer and the Federation think he did it.Have you ever used hot water to clean concrete splatter off glass???Im guessing with such an answer you clearly have notI rest my case.
Just forward Granville’s post. Stop poncing about, you always complicate your posts with too much flannel.
Quote from: Dry Clean on November 07, 2017, 08:31:44 amQuote from: nathankaye on November 07, 2017, 08:30:49 amQuote from: Dry Clean on November 07, 2017, 08:20:04 amQuote from: Pete Thompson on November 06, 2017, 11:57:40 pmI can totally believe the idiots at the Federation of window cleaners saying something like that.Your not getting the full story, here we have a guy who because has hot water thought it would be ok to scrub concrete ofglass, any wonder the customer and the Federation think he did it.Have you ever used hot water to clean concrete splatter off glass???Im guessing with such an answer you clearly have notI rest my case. you couldn't make it up.
Ok im gonna use granvilles response so keep posted n see what happens.(My wife also said to save the ammunition till later........ild prefer to blow any arguement out the waters first without playing a tactical game. But will see what happens)