[nathankaye]

 So got a phone call as driving to scotland and said i would tackle it when back. Ive been to see the customer this morning and wish i hadnt.

Basically this chap has full width of downstairs with patio windows. On the door there is quite a few scratches in clusters, so not just one scratch. They claim they didnt see it till 2 days later when sun was out, tho it was a week later when they first called me.


The pane in question is the 2nd one from the left (theres also 2 more panes of glass b4 that).
This is my brush


They think its the plastic or i got several pieces of grit in the brush at the time.
Now these windows are part of an extension with sloping roof and sky light windows. I explained that what they are thinking cant possible happen. For 1,i clean the upstairs windows first, followed by the skylights and then the patio from the far right to the left. So either all the windows are scratched or for some silly reason i dropped my brush in some grit, scrubbed about in it and then cleaned just that one window with it.   It doesnt make sense!!

2nd, look at the brush and the gaps in between the bristles!  I would have to be really clumsy to get alot of grit and big ish pieces stuck in there, surely??!!

3rd n final point, they have slate tiles as a patio so no grit or enough grit is there for me to drop the brush into to pick it up.

Yet hes going to get a glasd fitting company out to sort out but to investigate how its happened. So im gonna contact my insurance company to see where i stand from here.
But has anybody else come across this or this behaviour and what was the outcome?

[Plankton]

They could have hit it off the chairs or the table cover could have came into contact with it months before and they have only noticed marks as the sun is lower in the sky.
(I would emphasise that the sun is lower in the sky now and they could have been there for some time) number of causes that could have happened like the table cover being caught by the wind.

[jk999]

In my opinion  it's was probably one off the workers that scratched it that was on the building  job , they probably have never noticed  it before now ,and also I can't see any scratches the photo has been taken to far away from the glass

[Small but perfectley formed]

Are they a new customer , maybe cement got on the glass during patio building and got wiped off with a cloth this would scratch in clusters

[nathankaye]

I tried taking a photo of the scratches but due to it being glass and reflective of the background, it was a no go!

These points are all valid, as he laid the slabs himself and is doing most of the work himself.
I have been cleaning their windows for about half a year and the first clean i removed concrete splatter. I ran my hot water on it which really softened it and then used my finger nail to remove. If this caused scratches they would be very small and consistant with scratching or scraping (back n forth motion). But i dont want to mention this aspect as it gives them another excuse to try look into

[Simon Trapani]

They're trying it on Nathan. Even if you had just two jets I believe there is enough water flow down the glass that you would have to be some sort of complete animal to scratch the glass.

I have no problem admitting to my mistakes but there is no way I would admit to something I knew I hadn't done.

Even if you do admit liability, I wouldn't go through the insurance either, even if you are covered for glass. It'll go on your record and by the time you take excess into account you'd be better settling cash if it's just one pane.

[Arnold Palmer]

I tried taking a photo of the scratches but due to it being glass and reflective of the background, it was a no go!

These points are all valid, as he laid the slabs himself and is doing most of the work himself.
I have been cleaning their windows for about half a year and the first clean i removed concrete splatter. I ran my hot water on it which really softened it and then used my finger nail to remove. If this caused scratches they would be very small and consistant with scratching or scraping (back n forth motion). But i dont want to mention this aspect as it gives them another excuse to try look into

Cement on the glass usually = glass damaged.

[drakestar!]

I had this myself and the customer basically admitted that he wanted to use my insurance and not pay himself, we are an easy option once the builders have left.

[andyM]

I've been to a regular job this morning that I've been cleaning for years.
The fella is a builder and he's building his own extension.
The cement mixer was 2ft away from his conservatory glass with cement splatter on the window.
Some people are just very careless, plain and simple. 

[Marc Stock]

It amazes me how many wfp users I have seen out and about leave the bristles laying on the wall surface when they leave it up against a building.

[nathankaye]

It amazes me how many wfp users I have seen out and about leave the bristles laying on the wall surface when they leave it up against a building.

Yep, agree with you and its not a smart thing to do. But if ones do so, if they give the bristles a quick rub any grit or dirt on the end would come loose!
But No, i dont do this practice myself but i do regularly brush my hand along the bristles to clean the brush of spider webs n pick it out from in between the bristles.

[Arnold Palmer]

If I see cement on a window I tell the customer that the window is probably damaged. I will remove it for them but I can't guarantee that it's not damaged.

[nathankaye]

They're trying it on Nathan. Even if you had just two jets I believe there is enough water flow down the glass that you would have to be some sort of complete animal to scratch the glass.

I have no problem admitting to my mistakes but there is no way I would admit to something I knew I hadn't done.

Even if you do admit liability, I wouldn't go through the insurance either, even if you are covered for glass. It'll go on your record and by the time you take excess into account you'd be better settling cash if it's just one pane.

Same, once when i was working traditionally I stood on a flat roof and my foot went right through!  They soon got a roofer out whilstbi was there and thankfully he confirmed what i had told them. That the wooden boards under the felt were rotten and it wasnt my fault!  However, i lived 5 mins away and went home picked up some equipment and did a temporary patch work till they got it sorted. As a goodwill gesture on my part regardless how they behaved.
So if i thought it was genuinely my fault i would sort it out, but i cant see how it can be

[Susan Dean (1stclean)]

jewlers rouge will take the small ones out , could it of been something like a fox ?

[Stoots]

Who? what?

im not your window cleaner, i think your mistaken

[Nick Day]

Give him  the brush with good flow of water, and see if he can replicate it.

[Spruce]

If its your brush then the other windows would also have the same scratches.

In fact, all your customers would also have scratched windows.

[G Griffin]

jewlers rouge will take the small ones out , could it of been something like a fox ?

With grit in it's brush?
Boom boom!

[Bungle]

I switched off when 'while driving to scotland' or whatever it was.

[nathankaye]

I switched off when 'while driving to scotland' or whatever it was.

By all means Bungle, start an interesting thread yourselve as its sorely needed