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Lee Pryor

  • Posts: 2287
Our best day of the year for new customers
« on: August 14, 2017, 05:39:46 pm »
Here we go again.............

Today was our best day so far this year for new customers............. 42 added to cleaner planner! Clearly I'm very happy with that. Around £10,500.00 added to our annual turnover.

Boom!

Now then........Where is my fan club to p on the fire!
The best way to predict the future is to create it.

Shrek

  • Posts: 3931
Re: Our best day of the year for new customers
« Reply #1 on: August 14, 2017, 05:45:10 pm »
Well done lee

jo5hm4n

  • Posts: 948
Re: Our best day of the year for new customers
« Reply #2 on: August 14, 2017, 05:54:29 pm »
Smashing it lee, showing us all how its done!

8weekly

Re: Our best day of the year for new customers
« Reply #3 on: August 14, 2017, 06:00:56 pm »
What's your average price and frequency as that's pretty high for just window cleaning? Ours is around £25 8 weekly so around £15,000 for 100 or £7,000 for 42 new customers.

Ian101

  • Posts: 7887
Re: Our best day of the year for new customers
« Reply #4 on: August 14, 2017, 06:07:31 pm »
Love seeing thread like this ... well done Lee

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #5 on: August 14, 2017, 06:19:35 pm »
What's your average price and frequency as that's pretty high for just window cleaning? Ours is around £25 8 weekly so around £15,000 for 100 or £7,000 for 42 new customers.

Our average price is £25.00

Dont forget we do cleaning packages for our customers which greatly increases their yearly value.
The best way to predict the future is to create it.

8weekly

Re: Our best day of the year for new customers
« Reply #6 on: August 14, 2017, 06:34:46 pm »
What's your average price and frequency as that's pretty high for just window cleaning? Ours is around £25 8 weekly so around £15,000 for 100 or £7,000 for 42 new customers.

Our average price is £25.00

Dont forget we do cleaning packages for our customers which greatly increases their yearly value.
Ah, fair enough. We'll often get an fsg or conservatory clean first time but I almost discount those as you can only really plan on the window cleaning with 3 vehicles.

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #7 on: August 14, 2017, 06:41:27 pm »
What's your average price and frequency as that's pretty high for just window cleaning? Ours is around £25 8 weekly so around £15,000 for 100 or £7,000 for 42 new customers.

Our average price is £25.00

Dont forget we do cleaning packages for our customers which greatly increases their yearly value.
Ah, fair enough. We'll often get an fsg or conservatory clean first time but I almost discount those as you can only really plan on the window cleaning with 3 vehicles.

We get them in the first clean then talk them into setting it up to happen yearly or 6 monthly. Also try to get con roofs every second or third clean. Or at least yearly. We give them discounts accordingly depending on frequency.

Last week I had a guy with a big house. Yearly it's worth £900 but his window cleaning only made up £200 of that
The best way to predict the future is to create it.

8weekly

Re: Our best day of the year for new customers
« Reply #8 on: August 14, 2017, 06:50:02 pm »
How do you manage that though. Aworka couldn't handle that. Do you use CP?

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #9 on: August 14, 2017, 06:58:04 pm »
How do you manage that though. Aworka couldn't handle that. Do you use CP?

Yes, cleaner planner.

I am surprised aworka can't do that. Can't you set up a gutter clear at 52 weekly?
The best way to predict the future is to create it.

johnwillan

  • Posts: 313
Re: Our best day of the year for new customers
« Reply #10 on: August 14, 2017, 07:23:29 pm »
How do you manage that though. Aworka couldn't handle that. Do you use CP?

Yes, cleaner planner.

I am surprised aworka can't do that. Can't you set up a gutter clear at 52 weekly?

Yes you can, you can have as many jobs/frequencies/prices/locations as required per client

Glad to hear all is well - well done 👍

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #11 on: August 14, 2017, 07:42:06 pm »
How do you manage that though. Aworka couldn't handle that. Do you use CP?

Yes, cleaner planner.

I am surprised aworka can't do that. Can't you set up a gutter clear at 52 weekly?

Yes you can, you can have as many jobs/frequencies/prices/locations as required per client

Glad to hear all is well - well done 👍

There you have it, as I suspected.

Try to get as much money and work out of each customer as you can.

My thinking is if someone wants an extra/add on then they will want it again down the line. Why not just tell them you can set that up to happen automatically and offer a discount for the ongoing cleans after the first one.

Ask them the question. The answer can only be yes or no
The best way to predict the future is to create it.

Bungle

  • Posts: 2395
Re: Our best day of the year for new customers
« Reply #12 on: August 14, 2017, 07:51:35 pm »
I picked up 2 today  :'(. How do you quote the jobs? Google maps or a set price for 3,4,5 bed?
We look at them, they look through them.

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #13 on: August 14, 2017, 07:57:22 pm »
I picked up 2 today  :'(. How do you quote the jobs? Google maps or a set price for 3,4,5 bed?

Mostly from our price table. After that google earth street view/ pictures emailed from the customer. We only do that if its large or unusual. If its a mansion then I go to see it.
The best way to predict the future is to create it.

1393jason

  • Posts: 6
Re: Our best day of the year for new customers
« Reply #14 on: August 14, 2017, 08:41:15 pm »
Lee, how do you manage the payment side of these packages? Is it a set amount each month or just pay as you do the jobs?

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #15 on: August 14, 2017, 08:44:08 pm »
Lee, how do you manage the payment side of these packages? Is it a set amount each month or just pay as you do the jobs?

We use go cardless
The best way to predict the future is to create it.

8weekly

Re: Our best day of the year for new customers
« Reply #16 on: August 14, 2017, 08:50:00 pm »
How do you manage that though. Aworka couldn't handle that. Do you use CP?

Yes, cleaner planner.

I am surprised aworka can't do that. Can't you set up a gutter clear at 52 weekly?

Yes you can, you can have as many jobs/frequencies/prices/locations as required per client

Glad to hear all is well - well done 👍
Can you? I'll investigate as I have a few odd things where I have to remember. For example we have a 4 weekly customer who every other clean pays for her next door neighbour. Where it gets complicated is in debt reconciliation as it's not me that does it and I'm the only one with the detailed knowledge that has to remember.

I'll investigate.

1393jason

  • Posts: 6
Re: Our best day of the year for new customers
« Reply #17 on: August 14, 2017, 08:55:56 pm »
Lee, how do you manage the payment side of these packages? Is it a set amount each month or just pay as you do the jobs?

We use go cardless

But do you just request payments for the windows after each clean and then charge for say the gutters when they are due etc or do you charge extra on each window clean to cover the additional services?

I hope that makes sense.

Awesome work by the way.

Lee Pryor

  • Posts: 2287
Re: Our best day of the year for new customers
« Reply #18 on: August 14, 2017, 09:06:11 pm »
Lee, how do you manage the payment side of these packages? Is it a set amount each month or just pay as you do the jobs?

We use go cardless

But do you just request payments for the windows after each clean and then charge for say the gutters when they are due etc or do you charge extra on each window clean to cover the additional services?

I hope that makes sense.

Awesome work by the way.

Yes I understand.

No we charge separatly for each service. We dont spread the yearly total
The best way to predict the future is to create it.

1393jason

  • Posts: 6
Re: Our best day of the year for new customers
« Reply #19 on: August 14, 2017, 09:27:00 pm »
Thanks for that lee.